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KEYNOTE - In the beginning, there was water

Le 25 déc. 2023

By Grégory Quenet

In 1853, the term "startup" did not exist. However, this term describes the new Compagnie générale des eaux exactly: a risky innovation based on the anticipation of new uses for water that had not yet been identified as profitable markets. After 170 years of existence, a formula for success can often appear misleading. Nevertheless, to understand our current circumstances, we need to delve into the past, as it takes one to recognize another.

During an era of water scarcity, from the Middle Ages to the modern period, water was more a matter of prestige and power than of comfort and service. A strong body odor was seen as a sign of good health, while the line between what was considered healthy and unhealthy was primarily defined by morality and religion. Although there were already some disruptions to ecosystems caused by agriculture, craftsmanship, and human activities in general, no one worried much about the sanitary quality of water. For Parisians of the time period, the “Samaritaine” evoked the image of a machine built by Henry IV to provide water from the Seine to drink. In royal parks and in town, the French court prioritized water as a spectacle over everyday needs, which partly explains Paris's delay in developing a comprehensive water supply network when compared to London. compared to London. While everyone relied on three main sources—rivers and streams, capturing and transporting water from springs through aqueducts, and digging wells to access groundwater—social hierarchy determined the quantity of water available. In addition, everyone was subject to seasonal variations: low flows during summer and frozen water in winter.

The first half of the 19th century witnessed an increase in water supply to households in English cities, but not in major French cities. The latter relied on passive hydraulic systems, using the hydrographic basin that naturally supplied water through gravity, whereas the cities of Albion used coal-powered pumping machines thanks to the abundance and low cost of coal. It was from a sense of Anglophilia that the early private water companies of Paris, such as the Compagnie des Eaux de Paris, founded by the Périer brothers, opted for these expensive machines (which operated until 1858) even while canal water did not seem able to generate much market value; their low maintenance cost gave the deceptive impression of an inexhaustible and almost free supply of water. Compared to England, Germany, and the United States, water became highly politicized, as its control became a source of rivalry between the French king and the city, and later between the State and the municipalities.

As a result, both the state and the king prioritized water for monumental and strategically important locations for the purpose of social control, and they had little interest in providing water services for all. If Paris, which benefited from a public network of drinking water and sewers, was an exception, it was again for political reasons; during the Second Empire, the aim was to surpass London in developing a comprehensive water supply network.

When the Compagnie générale des eaux became the first major French capitalist company to focus on general water distribution in cities, it was a gamble. However, it was based on successful examples in England and the United States and, more importantly, on the anticipation of society becoming increasingly water-dependent, putting an end to the era of water scarcity. The urban population in France increased from six million in 1831 to fifteen million in 1891, and then to twenty-nine million in 1954, in a country that was far behind in terms of urbanization compared to other Western European countries (19 percent of French citizens lived in cities in 1831 compared to 44 percent in Great Britain). This economic model proved successful, as it initially combined a profit margin of around 20 percent with a significant reduction in water costs for industries and individuals. For example, thanks to the distribution network of the Compagnie générale des eaux, the price per cubic meter dropped from 3.56 francs to 0.82 francs in Nantes in 1854, and from 5.55 francs to less than 1 franc after 1883 for the inhabitants of Rennes. The savings made on water carriers were substantial.

During the Belle Époque (the thirty-five years or so before the outbreak of the First World War), the company developed alongside the country by equipping major cities, tourist resorts on the Norman and Breton coasts, and finally the industrial cities of the north and east—not to mention the concessions in prominent cities abroad, such as Venice, Lausanne, Porto, and Constantinople. If, by the eve of the First World War, three quarters of French municipalities were under municipal management, it was because local elites had gradually and cautiously invested in water networks. The law authorized them to manage their own networks since needs were still relatively low in small communities, and expanding the number of water sources and water treatment was not a priority. The interwar period and, especially, the post-Second World War period bridged the gap between large cities and the rest of the country (only 37 percent of households had running water in 1946, compared to 97 percent in 1975). The system of multiple small local companies, ill-suited for this scale of demand, disappeared in favor of consolidated expertise.

The emergence of water-dependent societies caused a massive environmental transformation that had not been anticipated in any industrialized country or in the water sector itself, and as a consequence the sector became much more complex. The transition from a few liters to hundreds of liters of consumption per day per person disrupted ecosystems, intensifying the circulation of pollutants and microbes. Thus the water distribution business became intertwined with water treatment, which led in turn to the question of waste and its collection, then to its transportation, then its valorization and incineration, and ultimately, to energy. Therefore, the Compagnie générale des eaux grew through the fusion of different needs, which, with each newly acquired market, merged in unique ways and generated new challenges. This constant adaptation, both in France and increasingly abroad, created a dialogue between the world of high-ranking engineers and that of the field and its stakeholders, where unforeseen difficulties, failures, and successes were all valuable lessons.

And this is where the flexibility of the French system shines. Instead of favoring a single model like private companies or municipal management, as in England and Germany, France's water management is characterized by a three-way interplay between the State, municipalities, and private entities. The rules of this game are constantly negotiated, combining the long-term perspective of investments and techniques, the medium-term perspective of new needs and their environmental impact, and the short-term perspective of crises and bills. It is a unique way to manage this common commodity—water—and involves various legal forms of private involvement based on the services required.

As we enter a new water cycle, it is essential to understand how Veolia’s history is deeply intertwined with the water journey: from scarce and aristocratic water to water-dependent and polluting societies. Paradoxically, society’s ability to respond to these challenges in the most privileged areas of the world has led us to overlook the scale of the transformations and difficulties that have been overcome, making networks and hybridizations invisible and creating the illusion of an abstract and readily available water supply without mediation. Today, just as in 1853, the companies that will thrive are those that can adapt—in this case, by anticipating a new era of water efficiency and sustainability. The response to climate and environmental changes is primarily anthropological and cultural, from which technical advancements, regulations, and new markets will emerge.

The Environment's Prelude

The word "environment" appeared in French—fleetingly referenced by geographer Paul Vidal de la Blache in the early twentieth century—as a translation from English. However, it had entered common language by the 1960s. This decade marked the institutionalization of ecological issues in industrialized countries, as illustrated by the creation of the first Ministry of the Environment in the UK in 1970, followed by the second such ministry, in France. Established a year later, the French ministry was named the "Ministry for the Protection of Nature and the Environment."

The English usage combines two meanings. On one hand, it refers to the physical context that influences life forms. On the other hand, it represents something that humans did not create and therefore need to understand and protect using the tools of natural sciences. This concept is linked to the term "ecology," which has a different history—the creation of a new scientific discipline in 1866 by Ernst Haeckel, based on the Greek root "oikos," meaning "house," before later referring to nature conservation movements in the 1960s.

These nature conservation movements soon found their political expressions: the first green party, the Values Party, was established in 1972 in New Zealand, followed by the British Ecology Party in 1973, and Ecology and Survival in France the same year, which many activists wanted to engage in partisan action. In the Western context of post-World War II modernization, the term "environment" referred to a set of problems that needed to be addressed. Initially, it focused on urban planning, but increasingly expanded to encompass ecosystems affected by modernization.

While the French Ministry of the Environment initially concentrated on addressing noise pollution (a new issue in the rapidly transforming cities), the fight against other forms of pollution and the protection of natural spaces quickly became central. This period of history demonstrates how the concept of "environment" evolved, adding existing public policies to the aggregate expertise of technocrats and engineers in order to address new issues as they emerged on the institutional agenda.

In the first Que sais-je?1 book dedicated to the environment, published in 1971, geographer Pierre George acknowledged the versatile and holistic nature of the idea, which even included the sense of "artistic installation" during that time. The term "biodiversity" appeared later, in the late 1980s, with the mobilization of conservation ecologists, though the creation of the Intergovernmental Panel on Climate Change (IPCC) in 1988 initially received little public attention.

This commonly told history of environmentalism gives little space to companies, which are often seen as arriving after these developments, using an already mature science to respond to public demand. Veolia's history shows that this is not the case and that the private sector's contribution to the creation of new knowledge and tools needs to be acknowledged.

The establishment of the Compagnie générale des eaux in 1853 addressed a blind spot in public policies: the need to provide water to households. Moreover, the company's development was made possible by an initially unidentified nuisance: the increase in polluted water volume. But even more interestingly, the company's history reveals the early aggregation of environmental problems to be solved, anticipating the use of the term "environment" and leading to the proposal of new sanitary services a century before the creation of various governmental ministries of the environment.

Water pollution led to waste collection and later to industrial waste treatment. In doing so, the company identified the second major nuisance that characterized the sanitary city after the Second Empire decided to marginalize the famous ragpickers. of Paris, putting an end to the systematic reuse of all human products. The classification of certain waste types resulted in the creation of SARP Industries in 1975 to handle hazardous waste. Waste issues led to the integration of waste management and transportation companies, such as Grandjouan, established in Nantes in 1867, and the Compagnie générale d'entreprises automobiles (CGEA), fully integrated in 1980, operating in the municipal waste and urban transportation sectors.

While the integration of transportation within the scope of environmental ministries remains a point of tension today, Veolia made the strategic decision not to include transportation activities within the company, focusing instead on resource management. Incineration became an alternative to spreading waste, as was practiced in Germany and England. In France, SEPIA (Société d'entreprises pour l'industrie et l'agriculture) and Union des services publics, two companies specializing in waste management, joined the group in 1980, the same year that the Compagnie générale des eaux gained full control of the Compagnie générale de chauffe (CGC), with which it had been operating incinerators since 1967. This led to the development of the energy sector.

The company’s approach—accompanying ecological transformation from its inception—is reflected in a very particular way. The company adapts to evolving environmental issues by continuously inventing new technical, legal, financial, and conceptual tools. The current rise of the energy sector, more in line with the pillars of ecological transformation, demonstrates that this story, in which the company transforms itself to meet contemporary needs, is never finished. Some pages from the company's history, now closed, illustrate this adaptive capacity, which always emerges on the local scale. The investment in the public works sector through the acquisition of Société générale d'entreprises (SGE) in 1988 was a strategic response to a stock market takeover bid, but it was also tied to the establishment of networks and the construction of serviced buildings. The integrated management of services at the building level renews the question of energy renovation and construction methods, while the growing importance of digital technologies multiplies the flows that need to be managed. In telecommunications and media, the logic of flows prevails: if water passes through certain areas, why not also pass cables and, subsequently, content?

This constant adaptation, as expressed through the company’s strategic vision, requires a careful balancing act. On the one hand, the big-picture, present almost from the beginning, is driven by the challenge of finding local solutions for each unique context, from which the company must continually learn. For example, the concession of water in Venice in 1879 necessitated the invention of installations capable of passing under the Grand Canal, while in 1893, there was a project to develop purification using potassium or sodium permanganate for hot-weather cities like Saint-Louis in Senegal. On the other hand, and as these examples demonstrate, the international expansion of a French group, based on a different model from that of England, Germany, or the United States, has required it to adapt to distinct national contexts and invent solutions that, in turn, may transform the group's practices. The establishment of the group in Dubai, for example, significantly accelerated the development of digital applications dedicated to customer relationship management and contractual innovations related to energy performance. How do information and innovation constantly circulate to adapt an initial frame of reference to local and international perspectives? Internally, employees have a form of prescience at their respective levels, but these stories, with their successes and failures, deserve to be shared more frequently with the public.

A company is also a living memory, which becomes especially important as challenges re-present themselves on every scale: climate change is accelerating, pollution is reaching the limits of the Earth’s ecosystem, and resource scarcity is intensifying. This is a new chapter in a history that dates back to 1853, addressing human responsibility in redefining the relationships between all entities that inhabit the Earth while also redefining the meaning of prosperity. This reflection brings us back to the origins of the word "environment." While the initial etymological research pointed to English, "environment" is actually a French word introduced to England by the Normans in the 12th century, only to gradually be forgotten in France and later retranslated in the opposite direction. In medieval French, it referred to what "surrounded" a house—barriers or enclosures. So in essence, it encompasses all the connections with water, soil, living beings, and climate—connections that we need to relearn if we are to continue inhabiting the Earth.

Reconnecting and Unifying the World

Far from being a detached exercise, the study of history allows us to use the past to envision the future. By understanding where we come from and our contribution to the history of the environment, we can grasp the requirements of a new era. The most recent transformations of the former Compagnie générale des eaux demonstrate how its original identity has been maintained throughout its evolution. This predominantly French group, which had withdrawn from international markets after the financial setbacks of World War I, reestablished itself internationally in the 1990s. However, this happened in a completely different context and with unprecedented intensity.

The collapse of the Eastern Bloc in 1989 and the rise of emerging countries facilitated by globalization reshaped the global map of environmental service needs. The ideals of health, safety, and comfort that were prevalent in industrialized countries became widespread: the middle class grew from one billion individuals in 1985 to two billion in 2006, three billion in 2015, and four billion in 2021. The geography of this middle class also changed: in 2000, 80 percent of it lived in Europe and America, but that figure dropped to 35 percent by 2015.

Veolia accompanied these transformations in countries where almost everything had to be built from local cultures with their unique needs and strengths. Difficulties were not uncommon, but the ability to learn from local needs (present from the very beginning of Compagnie générale des eaux) proved to be an advantage. Unlike most sectors, which can deploy standardized solutions on a global scale, environmental services are based on localized assemblies of humans and non-humans, an inseparable arrangement of materiality and culture that varies from place to place. In this domain, made highly sensitive by its involvement with essential human needs, governance ensures transparency and guarantees quality. However, it also needs to operate with flexibility, refraining from placing limitations on human resources or their solutions.

This significant change occurred against the backdrop of triumphant globalization, where production processes have often been fragmented and relocated to achieve economies of scale. However, what used to be a collection of environmental problems with separate stories (water, waste, energy) has become increasingly interconnected. Starting from its establishment in new territories to meet specific needs, the company has created synergies.

In Asia, particularly in China and Japan, the focus on energy has led to the development of cogeneration and steam networks, later benefiting water for cooling purposes. In Eastern Europe, the need to establish water distribution and treatment networks took advantage of the local expertise in heat production. In Brazil, the management of endless waste has resulted in local energy production. Unbeknownst to anyone involved at the time, what had happened in France was being replicated on a larger scale wherever it was necessary to operate in a new region.

While the Compagnie Générale des Eaux had developed during the progressive interruption of society’s organic metabolism from the Ancien Régime, circularity has been reintroduced—but in a new way, as there is no longer an immediate connection to natural elements. Even in the 1850s, pure water had long ceased to be available on-site: the sanitary needs of urban expansion required fetching water from far away, then purifying it and prohibiting the spreading of raw organic waste downstream, creating a new linearity. When Veolia began operating in new countries during its internationalization of the 1990s and 2000s, it became quite different, as hybridizations were legally possible and even desirable. Innovations within the group thus ceased to circulate solely from France to the international arena and instead spread from all countries in all directions, enriching the group’s practices based on lessons learned in the new areas of growth.

The ecological challenge of climate change requires us to address a unique global issue within the infinite diversity of human societies. In other words, we have to connect two theoretically irreconcilable scales by inventing a new way of proceeding: decentralized management based on the circularity of material and energy flows. The companies accustomed to working on very concrete and localized processes while mastering the entire decarbonization chain will be the winners. It is an approach that is more qualitative than quantitative, relying on the field teams.

This “landing,” to use Bruno Latour's term, is a rediscovery of geography, history, and the human beings attached to them. The lessons of history will be easier to implement for companies that have never forgotten them. However, it is no longer just about addressing industrial and institutional clients: the gradually growing awareness has given rise to demanding public opinion. And this public demands proof that mitigation and adaptation can be reconciled while reinventing an ideal of prosperity.

  1. Que sais-je? is an editorial collection published by the Presses universitaires de France. ↩︎

Preface

Le 25 déc. 2023

By Estelle Brachlianoff

In 1853, the first major Parisian department store had just opened its doors. The cinema would not exist for a long time yet. It was the time of the first railways, the year when, after a vote of its statutes and the obtaining of its first contract, a decree signed by the hand of the French Emperor Napoleon III would authorize, on December 14, the creation of the Compagnie générale des eaux.

The Compagnie générale des eaux, born in the heart of the first industrial revolution, would become, year after year, decade after decade, one of the essential components of what we know today as Veolia. 

Founded to bring water to the fields as well as to the cities, from the beginning it satisfied unmet needs, much like a startup today. It gained its footing as part of environmental history, establishing a connection between humans and the first of natural resources. Driven by a pioneering spirit, the company would help to write that history thereafter.

The book you are holding in your hands recounts that history. 

The story is woven over time by ten generations of dedicated women and men, true teams of entrepreneurs. They have tested and developed new solutions based on the learning of their predecessors, spreading their impact through growth. They are pioneers who imagine new solutions, bring to the world what did not exist before and create value where no one else can see it. Solutions that are drawn line by line, from the observation of new needs and often in times of crisis: from the cholera epidemics of the nineteenth century to the intensification of droughts today, passing through resistant typhus epidemics, quarry pollution, or geopolitical tensions around energy. Innovation does not happen without trial and error, with both sometimes necessary to open up new paths. Often, behind a failure, a new development can be hiding. 

In uncovering these developments, different professions have been invented or found within the company. Starting from water networks, Veolia initiated its activities in pipelines and water treatment. Naturally associated with urban sanitation, it then created, acquired, and developed companies for waste collection, treatment, and sorting. It also integrated entities specialized in the production and supply of energy, serving local authorities as well as industries. Thus, from the mid-20th century, it structured a range of solutions for different regions, capable of addressing their challenges in regard to well-being, health, and prosperity. These professions intersect, nurture each other, and intertwine, such as the fight against water pollution leading us, during the post-war period, to go up the Oise River and debut the hazardous waste treatment activities that take place there.

At the crossroads of its three original professions, Veolia has developed an environmental concept that begins at the local level, taking into account the unique characteristics and needs of each region in which it operates. We are the opposite of an outside company that extracts value from the territories where it operates: we bring the best of global expertise to create value locally and enable local regions to overcome their specific challenges. 

This has been the case from the very beginning. Even though its activity was initially limited to the borders of France, it drew on the hygienist movement and scientific discoveries that were spreading throughout Europe, from Britain to Germany, from Spain to the Netherlands, and even from observations made on the African continent. 

Ironically, the internationalization of the group took time. The first attempts at foreign development, carried out at the beginning of its existence, from Venice to Istanbul, prestigious as they were, turned out to be unsuccessful. The company only succeeded in this from the 1990s onwards, by aligning itself with the major geopolitical events of the time: the fall of the Berlin Wall, support for the development of African countries, liberalization of economies in Latin America, China's economic boom, and so on. It was also able to bring expertise to new countries that needed it. With Veolia’s decentralized and pilot-controlled group approach, these countries, from Namibia to the United Arab Emirates, have emerged as fertile grounds for innovative ecological solutions that have the potential to inspire the world. 

Veolia, as the global champion of ecological transformation and with the recent merger with Suez, has always maintained a strong local presence. It values good governance and recognizes the importance of involving stakeholders in decision-making. By working closely with its teams, Veolia understands the energy that drives a region and the significance of co-constructing services, forming partnerships, and creating alliances to make a tangible impact. The company's emphasis on the human dimension and the labor-intensive nature of environmental protection professions underscores its historical commitment to its employees and the populations it serves.

Veolia, from Prosper Enfantin to Antoine Frérot, has etched a distinctive position in capitalist history. It continuously seeks to comprehend society, engage all individuals, and remain focused on company goals—its raison d’être. It seeks to make the most of the market economy: it aims to respond to the needs that it sometimes generates and makes those needs the drivers for creating new services to contribute to ecological transformation. At the same time, it is fully aware of its limits and of the need for regulations, even being the one to call for them. This is what makes a "useful" company, to use Antoine Frérot's words. 

Through a gradual accumulation of activities and values, we have built a strong and unified company that is capable of tackling the fundamental challenges facing humanity. These challenges, now referred to as ecological challenges, are crucial for the survival and prosperity of our societies. Our goal is to create a sustainable world and ensure a better future for all. Veolia is dedicated to addressing various global challenges such as water shortages, pollution, resource scarcity, and greenhouse gas emissions. Through its expertise and experience, it is fully committed to depolluting, regenerating, and decarbonizing the world. 

I invite you to delve into this fascinating 170-year journey, constructed under the guidance of the historian Grégory Quenet.

It is a history to which all of you, as citizens, are the heirs. It is through knowing this story that we can continue to be pioneers and to make a difference together.

STORY #13

Le 22 sept. 2023

Decarbonizing Energy: Local Solutions for a Global Problem

The terms used in the energy debate are often misleading. They are, in fact, produced by the actors themselves in a sector that is both highly material, marked by constraints and inertia, and highly speculative, involving visions of the future. As historian Jean-Baptiste Fressoz has shown, the notion of energy transition, popularized in the 1970s, masks the way in which a new energy source is added to existing ones instead of replacing them. This is the real challenge for renewable energy: is it once again about providing an additional energy supply through the use of a new source alongside existing ones or about reducing the extraction of fossil fuels? The victory of coal over wood in the 1860s relied—long before energy efficiency, which came much later—on a conceptual tour de force invented by English economists: defining materials manufactured by natural processes that have taken millions of years as “stocks,” a kind of underground department store to be discovered. Rather than using the term “renewable,” which could establish an eco-modernism reactivating the ideal of limitless energy, the future tour de force would be to consider all energy to be limited, which is the case for the total quantity of energy on Earth, and thus to prioritize circularity over addition.

Grégory Quenet

The sixth report by the Intergovernmental Panel on Climate Change (IPCC), released in March 2023, confirms that the Earth's temperature continues to rise, reaching its highest level in the past 125,000 years during the 2011–2020 decade. Scientific experts estimate that by 2030, the planet will have warmed by 1.5°C compared to pre-industrial times, regardless of immediate efforts to reduce global CO₂ emissions. We are already living in the era of climate change and its consequences.

In order to preserve the future of life on Earth, the IPCC outlines a path to cap emissions growth in the short term and reduce emissions in the long term, with the goal of achieving carbon neutrality by 2050. Energy, whose consumption has been exponential since 1850, has a crucial role to play. While it is predominantly fossil-based today and releases billions of tons of carbon that had been sequestered over millions of years on Earth, the group of scientists estimates that up to 77 percent of global energy needs could be met by biomass, solar, wind, hydroelectricity, geothermal, and marine energy, alongside the necessary energy savings. This massive shift to clean energy sources represents the greatest potential for short-term reduction in greenhouse gas emissions by 2030. Modifying the energy system is possible: the declining costs of renewable energies and green technologies observed in recent years, from solar to wind, can facilitate the energy transition, much like the shift from wood to coal accelerated the system’s use in the mid-nineteenth century. However, unlike what happened then, this is still subject to strong political will, especially given the urgency of the situation.

The decarbonization of the energy mix has indeed begun to permeate public policies. The European Union goes so far as to make it an element of leadership: the Council of the European Union launched a step-by-step adoption process in 2021 for the so-called “Fit for 55” package, which includes thirteen legislative proposals defining the objective of reducing net greenhouse gas emissions by at least 55 percent by 2030 compared to 1990. Among these proposals, the promotion of renewable energies is central, also on the agenda of the REPowerEU plan in 2022, alongside the strengthening of natural carbon sinks, the end of sales of internal combustion engine cars by 2035, the reduction of energy bills for buildings, and the overhaul of energy taxation.

On the ground, things are changing. Germany is one of the first countries to have clearly shifted its energy policy: while renewable energies represented 6.89 percent of electricity production in 2000, they now provide 49 percent of German electricity in 2022. Other countries such as the United Kingdom, the United States, and China have caught up in a matter of years. By introducing a carbon tax in 2013 and launching low-carbon electricity production support programs in 2014, England has succeeded in making renewable energy the country's primary source of electricity in 2020. For the first time in the first five months of 2023, solar and wind power in the United States have surpassed coal in electricity production. Thanks to subsidies, but also to more flexible legislation in certain states, states such as Texas, a solar energy champion, and California, which aims for 100 percent renewable electricity by 2045, stand out. In China, the capacity for wind and solar energy production has increased tenfold since 2010, and the country holds a large share of industrial production of photovoltaic panels (63 percent of cells, for example) and wind turbines (over 40 percent).



Even in France, the situation is changing. Because “France has not been a promoter of renewable energy, it is lagging behind compared to all European countries,” says Jacques Vernier, director of the Agency for Ecological Transition (Ademe) from 1994 to 1997. The prevalence of nuclear power has reduced our fossil energy consumption, but it has also slowed down renewable energy development, and France is still behind on its objectives. However, the development is nevertheless exponential: “In 1996, when I wrote the Que-sais je? book, I noted that there were only three wind turbines in France, in the Aude region,” remembers Jacques Vernier. “In 2023, there were 8,000.” However, the global equation is not yet solved: fossil energy consumption continues to increase. According to the International Energy Agency, global natural gas demand could increase by 28 percent and oil demand by 17 percent by 2050.

That is why many experts, like historian Jean-Baptiste Fressoz, reject the term “energy transition” in favor of “energy stacking,” with each new energy source being added to the mix of each country throughout history. How can we avoid this scenario and fundamentally reverse the trend? Some regions are beginning to outline an “energy unstacking,” similar to what is happening in Europe and even North America, which is reaching a plateau. With the solutions it has developed and the innovations it is working on, the Veolia group can amplify this movement. This is the objective that Estelle Brachlianoff placed at the heart of the ReSource plan in 2022: to reduce energy consumption and increase the group's green energy production.

© Gonz Ddl

Using Recovery Energies to Move Away from Fossil Fuels at the Local Level

Veolia has developed solutions to enable territories and industries to move away from coal and other highly carbon-intensive energies, at the intersection of two long-standing expertise areas: energy recovery from waste and the operation of district heating networks, which connect production sources to consumption sites.

As early as the late 1960s, the Compagnie Générale de Chauffe (CGC) operated an incineration plant supplying heating to certain neighborhoods in the city of Rennes. Since the 1980s and in response to the oil shocks, new French incineration plants—now called “energy recovery units” or ERUs—have been equipped to recover heat from waste, while older plants have gradually been updated. The proximity of the ArcelorMittal plant near Nantes even contributed to the location of the Arc-en-Ciel waste recovery plant in Couëron, operated by Veolia since 1993.

The group's expansion into Eastern Europe in the early 2000s has accelerated the development of its expertise in the operation of district heating networks and their greening. One of the first examples is the district heating network in the city of Pécs, Hungary, established in 2005: the homes of the city's 200,000 inhabitants are now almost entirely heated through the urban network, which no longer uses coal or gas, both of which are major CO₂ emitters, but only biogas. Some of this biogas is obtained from straw collected by local farmers and from recovered wood residues. Combined heat and power generation techniques, and even trigeneration—the production of electricity, heat, and cooling from the same source—have since proliferated everywhere.

This combined expertise is now contributing to the decarbonization of cities where it can be replicated. This is the case for the European metropolis of Lille, where, thanks to the recovery of waste as electricity and heat, the last coal-fired power plant in northern France was closed in 2021, thirty years after the closure of the last mine in the region. “In France, there is no other network equivalent to the one in Lille,” explains Patrick Hasbroucq, director of industrial units at Veolia. “It is even the longest in Europe, with a twenty-kilometer connection between the plant and the city.” In terms of energy, the plant ensures the recovery of all municipal waste in the Lille metropolis, delivering 270 gigawatt-hours of heat per year, equivalent to the consumption of thirty-five thousand homes, and 91 gigawatt-hours of electricity, sufficient to meet the demand of twenty thousand households. Economically, the project has demonstrated its viability: the forty-million-euro investment by the metropolis will be offset over time by energy revenues, and for subscribers, the energy price is particularly competitive due to a reduced VAT rate of 5.5 percent on the variable portion of the bill.

The Halluin Energy Recovery Center (Lille Metropolis). This site converts non-recyclable household waste into electricity through their combustion. © Veolia Media Library - Julien Muguet

Most importantly, this new infrastructure is also beneficial for the environment: coal dust emissions have been significantly reduced, and fifty thousand tons of CO₂ are avoided each year, equivalent to fifty million round trips between Paris and Lille by high-speed train. It also contributes to the decarbonization of industries, such as in Lorraine, where Solvay has been producing soda ash, an industrial by-product with multiple uses, from the manufacture of glass to toothpaste for over a hundred years. The chemical manufacturer has partnered with Veolia to replace three coal-fired boilers with a boiler equipped with two furnaces that operate on solid recovered fuels (SRF), waste that cannot be recycled. As carbon quotas are gradually applied to European industry, this will support the site's competitiveness and maintain employment by reducing the carbon footprint of industrial activity by half and eliminating the annual importation of 200,000 tons of coal. 

The development of district heating and cooling networks today aims to maximize the use of every bit of energy by sharing energy from decentralized production locations. In 2023, Veolia was entrusted with the operation of the Paris-Saclay network, a unique installation in Europe combining deep geothermal energy and the recovery of waste heat from the CNRS supercomputer and the cooling network. The system aims to double the delivery of heat and cooling to support the urban campus's real estate development.

Recovered energy is at the heart of a paradigm shift with immense potential both from an ecological and energy sovereignty perspective. “In the past, we operated in a mode where we produced energy when we needed it,” says Gad Pinto, director of local energy loop activities at Veolia. “However, when we produce energy in this way, a lot of energy is wasted. For a long time, this didn't bother anyone: why bother recovering it when the primary energy source is virtually free? Today, that is no longer the case: we seek to recover heat from data centers, wastewater, industrial processes in the steel, chemical, cement, and agri-food sectors, etc. Furthermore, when relying on the national gas or electricity grid, if it is cut off from certain supplies such as Russian gas, a company or community finds itself in a vulnerable situation. The development of local solutions helps address this.”

Scaling up to all territories requires the capacity to integrate different expertise, which is gradually happening, as measured by Annaïg Pesret-Bougaran, director of the Arc-en-Ciel plant: “In 1993, our plant was a completely innovative project, to the point that three subsidiaries of the group formed a partnership to respond to the call for tenders, with each bringing their expertise in incineration, waste sorting, and district heating. Today, everything is more integrated thanks to our experience.” The novel technology is gradually being industrialized to have a greater impact.

Photo report in Edinburgh for the We are Ressourcers 2022/2023 campaign.

Maximizing Impact by Mobilizing All Resources

By energetically recovering non-recyclable waste from incineration plants or landfill sites, Veolia ensures the best possible use of the resources entrusted to it. The same logic is applied by the group in the valorization of wastewater and the sludge extracted from it, in installations that cover tightly-knit territories. Wastewater treatment plants are thus the preferred sites for the deployment of anaerobic digestion, which transforms organic matter into energy. “The two historical sectors that have developed anaerobic digestion,” explains Julien Thual, anaerobic digestion engineer for Ademe, “are the agri-food industry and urban wastewater treatment plants, for the purpose of treating their sludge and recovering biogas as heat. These activities were carried out in cogeneration, producing electricity and recovered heat, which were valorized around the anaerobic digestion plant.”

Indeed, wastewater treatment plants produce large quantities of sludge during their treatment process, which can be reduced in volume and organic load. How? By transforming them into energy. According to Alain Le Divenach, head of Structuring Projects for the Mediterranean region at Veolia, “a hundred years ago, the group's first drinking water plants in Nice and Toulon were already producing their own electricity using a turbine. Since the electricity grid was less developed than today, our predecessors had the motive to produce a part of their energy with water. And then it was abandoned for economic reasons. Digestion (the process that allows for a significant reduction in the volume of sludge produced), the stabilization, and the generation of biogas were also used in the past, and for a while, we switched to very large basins with very long stabilization times, which are energy-intensive.

In recent years, we have renewed our interest in digestion, which is making a comeback in our plants. We are also interested in significant pressure variations between reservoirs. Generally, to avoid a sudden influx of water with a high jet, pressure reducers are installed. Increasingly, we are replacing the reducer with a turbine: with it, there is no mechanical dispersion, and we produce electricity.”

When Water Waste Becomes Energy: Sewage Sludge

Sewage sludge is the main waste produced by a wastewater treatment plant from the various liquid effluents it processes. It consists of organic and mineral matter and can be categorized into three types.

Primary sludge, which results from the settling of effluents and has a high mineral content; physico-chemical sludge, which is similar to primary sludge but contains flocculating agents; and biological sludge or activated sludge, which is produced through bacterial treatment. 

“With the boom in wastewater treatment plants, the volume of sludge has significantly increased,” says Paul-Antoine Sebbe, CEO of SEDE, a Veolia subsidiary specializing in sludge treatment and valorization. Similar to wastewater, the major challenge therefore is to no longer consider sludge as waste, but as a resource to be valorized. So what can be done with this sludge?

Pierre Forgereau, Director of the Artois Douaisis region at Veolia, explains the three main ways to valorize industrial and urban sludge. Firstly, while ensuring sanitary quality, “these sludges can be used for agricultural land spreading. This has an agronomic impact, as they increase the fertilizing value of the soil,” he explains. Currently, 75 percent of sewage sludge is spread on agricultural land.

Sludge can also be composted with other green waste to create agricultural inputs and provide fields with richer organic matter.
“The third valorization option is to convert it into biogas. This is something that has existed for a long time but is now being revisited due to the energy crisis. More and more municipalities, such as those in Angers or Hénin-Beaumont, are investing in biogas production,” highlights Forgereau.

Today, energy production ensures the continuous operation of facilities and supplies the surrounding areas in need. Philippe Guitard, director of the Central and Eastern Europe zone at Veolia, explains their expertise in energy recovery through a digester that processes various waste materials, such as expired yogurt, to generate green electricity that can be sold to cities like Bucharest or Budapest. In Sofia, Bulgaria, Veolia manages the first positive energy wastewater treatment plant in Europe, which has produced 23 percent more energy than it consumes and sells the surplus electricity to the public grid operator.

In Braunschweig, Germany, Veolia has made the wastewater treatment plant self-sufficient. Similarly, in Cagnes-sur-Mer, France, the first positive energy wastewater treatment plant was launched in 2021. By valorizing the available heat and energy at each stage, this French plant produces 10.5 gigawatt-hours of biomethane per year, exceeding its consumption of 8.7 gigawatt-hours and injecting the surplus biomethane into the GRDF network. In Fréjus, the valorization of sludge from the wastewater treatment plant also provides green fuel for public transport, with the biomethane produced equivalent to the consumption of over 40 percent of the city’s public bus transport network. Julien Thual, from Ademe, concludes that methanization is one of the most virtuous forms of energy, as it offers multiple benefits, including the substitution of mineral fertilizers with organic fertilizers, continuous energy production throughout the year, and local resilience.

Bulgaria 2009 / VEOLIA

Solar energy also plays a role in Veolia's decarbonization efforts. Particularly in seawater desalination activities, where Veolia is a global leader, solar energy is being utilized to reduce the environmental impact. Advanced reverse osmosis technologies have already reduced the energy required for seawater desalination by approximately 80 percent since the 1980s. Now, with the industrial deployment of solar energy, Veolia aims to go even further. Renaud Capris, director of Enova, explains the shift from high carbon footprint desalination solutions to a mix of solar and electrical energy, with future plans to use only solar and hydrogen to power the plants. For example, the Sharqiyah Desalination plant in Sur, Oman, has installed thirty-two thousand high-efficiency solar panels equipped with an east-west tracking system to optimize energy production based on the sun's orientation. This installation will generate over thirty gigawatt-hours of green electricity per year, meeting more than one-third of the daily consumption of the desalination plant, which provides water to 600,000 people.


On the other hand, Veolia is utilizing smaller areas of land for solar energy production, especially in post-exploitation waste storage sites. For instance, on the former Tougas landfill near Nantes, Veolia installed photovoltaic panels on ten hectares of land in 2019. These panels produce eight gigawatt-hours of electricity per year, supplying power to over a thousand households. Veolia aims to make its services energy self-sufficient throughout France by combining various solutions such as waste valorization, methanization, biofuel production, and photovoltaic energy development on its sites. Jean-Christophe Taret, director of ecological transformation for the France and special waste Europe zones at Veolia, emphasizes the importance of resource valorization in decarbonizing the group’s activities and highlights the need for both extensive and intensive approaches. Extensive approaches involve generalizing techniques across all installations, such as biogas capture worldwide. Intensive approaches focus on isolating and maximizing the value of each resource stream, such as specifically collecting biowaste in France.

© Pexels

Supporting the Transition of Energy Sources and Making Green Energy Greener

Veolia's mission for the coming years is not only to optimize the value of each resource stream but also to support the transition to renewable energies and make green energies even more circular and resource-efficient.

Nuclear Energy, a Transition Energy to Be Secured

In France, Japan, and the United States, Veolia Nuclear Solutions (VNS) is involved in activities related to hazardous waste treatment and decontamination applied to nuclear energy. Jean-François Nogrette, director of the France and special waste Europe area, explains the origins of this subsidiary, step by step, as the group assumes the practice: “In France, the Atomic Energy Commission (CEA) uses a cold solidification technique called vitrification for radioactive waste, which was initially licensed by Veolia, created from its hazardous waste activity.

Following this experience, we took our first steps in the nuclear sector before deciding to pool resources to establish a specialized activity and reduce costs. Since then, we have acquired a business in the dismantling and treatment of radioactive waste, and we have opened a radioactive waste treatment facility in Texas with a treatment process that follows the same logic as that of hazardous waste, in which we are one of the world leaders with SARP Industries.” With technologies such as Geomelt, which allows the vitrification previously reserved for highly radioactive waste to be applied to low-level radioactive waste, Veolia now enables the reduction of nuclear waste volumes in collaboration with partners like EDF, addressing the core issue of the acceptability of this energy source.

The tsunami that struck the Fukushima nuclear power plant in Japan in 2011 was another opportunity for Veolia's teams to demonstrate their nuclear expertise, combining short-term and long-term solutions. Immediately after the disaster, the company's engineers developed a water cooling system (ISMS) capable of safely treating the cesium-contaminated water in the plant, cesium being a highly radioactive element. Over the following decade, Veolia developed new technologies, particularly in robotics, for the dismantling of the site. Remotely operated robots capable of inspecting and repairing the damaged containment vessel and working in the extremely hot and radioactive reactor core were developed. The Boom robot, for instance, was designed to unfold an arm composed of different segments in an extreme environment. Dominique Richit, former CEO of VNS, explains: “Radiation burns chips in record time, so we opted for remote electronic control in a protective casing. The arm itself contains very few electronics. Measurements are transmitted by electrical signals from the robot's end to the control room. »1

Optimizing the lifecycle of each energy source

In addition to securing nuclear energy production and optimizing its environmental impact to ensure greater acceptability, Veolia adapts to the choices made by local or national communities to apply the same logic to each type of energy adopted. In Japan, for example, after the Fukushima nuclear disaster, the country shifted its energy strategy towards renewable energies, aiming to reduce nuclear energy from over 30 percent to less than 20 percent.

Biomass plant in Hirakawa, Japan
© Veolia Media Library - Shin Takahashi

In line with this diversification strategy, Veolia collaborates with local industrial player Takeei to rehabilitate forest resources for biomass electricity production in Japan. Veolia currently manages several biomass plants in Japan, ensuring the highest level of energy efficiency from this resource.

Wind energy, a widely promoted renewable energy source worldwide, must demonstrate its positive impact to gain support from the public. The recycling of wind turbine blades is one key issue that needs to be addressed. While the carbon footprint of wind turbines is good, their blades, made mostly of composite materials such as fiberglass, are difficult to recycle. Many first-generation wind turbines are reaching the end of their lifespan (which averages twenty years), and the University of Cambridge estimates that there will be forty-three million tons of used blades by 2050. Without proper treatment, these blades could end up in landfills.

Veolia is working on finding ways to give these blades a second life by using them in cement production. In 2020, the company reached a milestone with GE Renewable Energy. The goal was to recycle these blades during the revamping or repowering of GE's onshore wind farms in the United States. The recycling process begins on-site at wind farms, where the blades are removed and transported to a facility where powerful machines shred them into smaller pieces. These pieces are then transported to a Veolia plant, where they undergo further grinding to reach the size of gravel. Through this process, over 90 percent of the blade's weight is valorized: 65 percent as a raw material, replacing sand, clay, and other materials, and 28 percent as an alternative fuel, replacing coal to provide energy for the chemical reaction in cement kilns. This unique contract in the American wind industry aims to valorize thousands of wind turbine blades in the coming years.

The electrification of energy production also highlights the importance of battery recycling. Battery production is highly carbon-intensive, and the rare metals they contain are at the center of sovereignty concerns. By 2035, when the ban on the sale of combustion engine vehicles will have just come into effect in the European Union, around seven million tons of batteries will be eligible for recycling. Veolia, with its historical expertise in battery and accumulator treatment, will mobilize its unparalleled knowledge across all stages of the recycling process. The solution involves five stages, including collection, secure storage, deep disposal, and refining of metals for reuse in new batteries. The recycling plant in Dieuze, France, dedicated to battery recycling, has significant development potential.

© Tim Mossholder

Toward Carbon Capture and Recycling

The capture, storage, and recycling of carbon are crucial mitigation options, even with maximum energy savings and a rapid transition to a greener energy mix. The Intergovernmental Panel on Climate Change (IPCC) affirms the essential role of these processes, particularly in the chemical and cement production sectors, stating that they are necessary to achieve carbon neutrality goals—especially those aiming to limit global warming to 2°C by 2100. Veolia is exploring the application of carbon capture solutions in its waste recovery facilities, especially as carbon capture is becoming economically viable. Just five to seven years ago, there was a significant gap between the cost of carbon and the cost of capture, making it economically unfeasible to capture and store carbon. However, things are changing, with the price of carbon per ton increasing from 37.45 euros in February 2021 to nearly 90 euros in March 2023. Additionally, some countries, such as the UK and the US, are implementing mechanisms to incentivize the development of carbon capture infrastructure, whose costs are decreasing with economies of scale and the development of new technologies.

While any currently captured CO₂ is primarily intended for sequestration in underground geological reservoirs, Veolia aims to go further and valorize it. Isolated CO₂ molecules can be used in various industrial applications, such as concrete and cement production, carbonated beverages, and low-carbon fuels. Veolia has partnered with the Collège de France, the French Alternative Energies and Atomic Energy Commission (CEA), and the Inter-municipal Sanitation Syndicate of the Paris Agglomeration (SIAAP) for research and development projects to transform CO₂ emitted by wastewater treatment plants into useful products.

The goal is to modify the molecular bonds through CO₂ chemistry to produce formic acid, used by the perfume industry, and methanol, a versatile solvent used in the production of varnishes and paints, in addition to biogas from wastewater. This alliance between fundamental, technological, and industrial research demonstrates the experimental stage of these efforts.

Overall, the solutions outlined here illustrate once again that the international climate and energy crises, which require a transformation of our production systems and habits, are resolved at the local level by replicating solutions developed worldwide. Veolia's ability to adapt and replicate solutions has made it a global champion in ecological transformation, a position that has been built patiently over decades since 1853.

In Braunschweig, Biomass Replaces Coal

Germany has historically been a major consumer of coal, and this fuel has played a crucial role in its energy sector for many years. Coal has been used for electricity production as well as for industrial needs.

However, over the past few decades, the country has gradually embarked on an energy transition, known as the Energiewende, aiming to reduce its dependence on fossil fuels, including coal, and increase the share of renewable energy sources in its energy mix.

And it is in Braunschweig that the new energy story of the country is being written. This city in Lower Saxony is home to BS|ENERGY, a subsidiary of Veolia. As the concessionaire for the city's electricity and gas networks, it is committed to being at the forefront of energy supply by offering flexible, environmentally friendly, and affordable solutions.

Its objective is clear: to support Braunschweig in its transition toward a future that is less dependent on carbon-based energy sources.

But how to replace coal? Among the preferred sustainable energy sources, biomass occupies a prominent place. The coal-fired heat and power production plant has therefore been replaced by a biomass cogeneration plant, fueled by wood waste from the region.

Commissioned in 2022, it has an electrical capacity of twenty-two megawatts and a thermal capacity of sixty megawatts, meeting the heat demand of nearly fifty thousand households. It helps to avoid the emission of eight thousand tons of CO₂ each year solely due to the abandonment of fossil fuels, as well as a reduction in harmful particulate emissions. Furthermore, the wood ash itself is transformed into fertilizer. This initiative offers a glimpse of a more environmentally friendly, greener, more sustainable future, focused on renewable energy sources.

In Finland, the Emergence of Carbon-Neutral Biofuel Production During the Paper Pulp Manufacturing Process

In 2022, Veolia launched the world's largest bio-refinery project in Äänekoski, Finland, producing carbon-neutral biomethanol from a paper pulp production plant.

Developed in close collaboration with Metsä Fibre, the largest forest cooperative association in Europe, the refinery relies on an innovative concept by Veolia to produce industrial-grade biomethanol from bioproducts on an industrial scale. This concept safely integrates a refining process of crude sulfated methanol into the paper pulp production process.

This industrial concept contributes to the energy security and independence of Europe, while supporting the European decarbonization ambitions of the Green Deal for transportation. Industrial-grade biomethanol, which is carbon-neutral, presents a new sustainable fuel source to replace fossil fuels.

With an annual production capacity of twelve thousand tons and expected commissioning in 2024, the plant will enable a reduction in CO₂ emissions of up to thirty thousand tons per year.

This bio-refinery project fully exemplifies Veolia's commitment to developing local energy loops and integrating solutions in various industrial sectors to locally produce carbon-neutral fuels.

Moreover, this industrial solution reveals the potential for an alternative source of raw material, estimated at around two million tons, for biofuel production. This concept, largely unexplored until now, can be replicated in nearly 80 percent of paper pulp plants worldwide.

In Portugal, a Prospective Study to Transform CO₂ from Waste into Aviation Fuel

“In 2018, commercial aviation accounted for 2.6 percent of global greenhouse gas emissions and 5.1 percent of anthropogenic climate warming between 2000 and 2018 when the effects beyond CO₂ are included, according to Carbone 4, the leading French consultancy on energy and climate issues. The combustion of fuel alone corresponds to approximately one billion tons of CO₂ per year, roughly equivalent to the emissions of Japan—the third world power and fifth largest emitter.”

Aviation is therefore facing an immense decarbonization challenge, which cannot ignore the question of its fuel. That is why, in 2022, a feasibility study was launched to establish one of the first synthetic e-fuel production units in Europe within the energy recovery unit (UVE) of LIPOR, near Porto, operated by Veolia.

The project would enable the industrial-scale production of alternative aviation fuels (SAF) from CO₂ captured in the residual gas stream of the UVE, combined with green hydrogen.

In the initial phase, up to 100,000 tons of captured biogenic CO₂ would be recycled to be converted into e-fuels and transformed into green synthetic end products such as e-kerosene, e-diesel, and other chemicals.

Technically, this CO₂ valorization project in the LIPOR UVE involves capturing, extracting, and purifying the biogenic part of CO₂, which constitutes approximately 60 percent of the carbon dioxide emissions generated following the incineration process.

According to the president of LIPOR, José Manuel Ribeiro, this project could “help Portugal position itself among the first countries to invest in the circular carbon economy,” while, as highlighted by José Melo Bandeira, CEO of Veolia Portugal, “the capture, storage, or use of greenhouse gasses are essential” to achieve carbon neutrality goals. While not a miraculous solution capable of resolving the competition between different energy uses, this project could contribute to addressing the climate challenge.

Adèle Peugeot
Employed at Veolia since 2022

Adèle Peugeot is a development and innovation project manager. A graduate of the École Normale Supérieure, with an MBA and a doctorate from the Collège de France, Adèle Peugeot believes in the collaboration between the research and industrial worlds, as well as in the importance of local action in addressing tomorrow's challenges. At Veolia France & Déchets Spéciaux Europe, she utilizes chemistry to serve sustainable development, particularly in decarbonization.

How can technology address the environmental challenges we face?

“If we want to collectively meet the challenge of a carbon-neutral world, we must leverage the complementarity between the research, innovation, and industrial sectors. While many solutions already exist, others will require new technologies. My daily work involves identifying innovative pathways that will enable the group to achieve its ambitions. This includes identifying potential partners among startups, university laboratories, technology providers, and more. Veolia, as an environmental services provider, plays a role in sharing concrete problems with these actors, guiding their trajectory toward solutions, and supporting them in the development and deployment of efficient processes. We have a responsibility to engage closely with these innovative actors, select the most suitable candidates, and bring their solutions to a maturity that allows for their application to our company’s activities. We can be optimistic because, in many cases, these technologies are not fictional; they are currently being developed and are advancing rapidly. During my research years at the Collège de France, I was surprised to see how quickly discovery can progress.”

What new solutions is Veolia currently deploying in the energy sector?

“The major challenge I am focused on is reducing greenhouse gas emissions, particularly CO₂ and methane—a gas that is twenty-eight times more warming than CO₂. To address this problem, there are already mature solutions, such as producing and utilizing low-carbon energies. The challenge is to deploy them on a large scale because, beyond decarbonizing specific regions, this will enable Veolia's activities in France to reach energy neutrality within five years. To achieve this, we are relying on various levers: producing more electricity and biogas from waste, installing photovoltaic panels on all available surfaces, and transforming used oils into green fuels.

“We are also developing innovative solutions for longer-term application. These involve external partnerships, such as the one established with the Collège de France and the French Alternative Energies and Atomic Energy Commission (CEA). This partnership aims to develop a technology capable of converting CO₂ into chemicals that could be reused in our wastewater treatment plants. This would create an exemplary circular economy loop at the local level.”

How is Veolia's long history an asset for the future?

“Veolia's core businesses are aligned with current societal challenges and are complementary to each other. Over time, the group has developed a decentralized model, deeply rooted in local regions, with teams who are close to local stakeholders and issues. This is a significant advantage for working toward ecological transformation. By remaining locally embedded, the ecological solutions implemented by Veolia will bring benefits to the planet and economic activity to the residents of each region.”

  1. RICHIT, Dominique (statements collected by MANN, Nathan) “Comment Veolia conçoit un robot de 21 mètres pour le démantèlement de Fukushima”. L’Usine Nouvelle, March 22, 2021. ↩︎

STORY #12

Le 22 sept. 2023

Saving Energy: From Oil Shocks to Digitized Services

The age of abundant energy based on fossil fuels relied on three structural elements: suppliers whose profits increased with the quantity of energy consumed, unlimited local usage thanks to resources imported from far away, and heavy, centralized infrastructure managing supply and distribution. The age of energy sobriety is a profound transformation of these three pillars, opening up new market opportunities based on the optimization of existing energy rather than extraction, maximizing local resources to reduce global impact, and creating decentralized networks organized around local consumers. While it is difficult to know exactly what this new world will look like, it will be profoundly different in terms of its actors, geography, and equipment.

Grégory Quenet

If we look at the timeline of the history of energy from the beginning of humanity, we cannot say that the past two centuries have been characterized by energy savings. On the contrary, as noted by Patrick Criqui, a research director at CNRS (French research center), “from 1900 to 1950, global energy consumption doubled, from one to two billion tons of oil equivalent (known as “toe”), then there was an acceleration and a six-fold increase between 1950 and 2010. It only took sixty years to go from two to twelve billion toe: just an instant on the scale of human history.”1 And it is not over. In the 2022 report of the International Energy Agency (IEA), the scenario based on current policies predicts that total energy demand will increase by 21 percent and electricity consumption will increase by 50 percent by 20402.

Of course, these numbers hide very disparate local realities, as since the end of the twentieth century, it is mainly emerging countries that have been driving the growth in energy demand. Among developed countries, too, there are different models of energy consumption. The model of low-density, primary energy-producing territories like the United States, Canada, or Australia is characterized by high demand for transportation and energy-intensive household, automotive, and industrial equipment. On the other hand, European countries and Japan differ by having a higher population density and lower energy resources, resulting in a per capita consumption that is half as much as the previous model’s. France is one of these countries whose history has been marked by more moderate energy consumption. In 1913, it already consumed a quarter of American needs, as Alain Beltran, a research director at CNRS, reminds us. During the first oil shock, for a base consumption of 100 in France, Americans were at 260, Great Britain at 120, and Japan at 86. Alain Beltran concludes, “Out of necessity, our country has never truly ‘wasted’ its energy.”3

However, the main efforts of French policies have long focused on ensuring the security of the energy supply. The question is still far from resolved, as according to the IEA around 775 million people in the world still do not have access to electricity in 20234. But in order for the Net Zero emissions scenario to become a reality by 2050, as recommended by the IEA and IPCC, it is imperative to go further in combining supply security with energy savings and the promotion of renewable energies. “Current high energy prices highlight the benefits of increasing energy efficiency,” notes the International Energy Agency, “and encourage changes in behavior and technology in certain countries to reduce energy consumption. Measures to improve energy efficiency can have dramatic effects—today's light bulbs consume at least four times less energy than those sold twenty years ago—but there is still a lot to be done.”

To amplify its effect, Eric Bardelli, Technical and Project Director of Veolia's Energy business in France, shares his belief in the importance of local public-private partnerships to meet the challenge of energy savings: “The key to success in embarking on the path of energy performance is to identify methodologies applicable to each region to save time and be more efficient. Veolia's expertise and know-how in energy issues allow us to take a broader view and develop a collaborative vision in which local elected officials play a decisive role.” Energy sobriety and flexibility must therefore become predominant in the future, following the path laid out by the responses implemented after the oil shocks, whose good habits we have too quickly put aside.

From Oil Shocks to the Development of Energy Savings

In 2022, Western countries found themselves in a situation similar in many ways to that which they had faced with the oil shocks of the 1970s: their energy supply security was at risk. More than the growing awareness of environmental issues, this is what has rekindled political attention to energy savings. Veolia has been developing its expertise on this topic in the meantime. When the French government announced an energy sobriety plan to cope with the rise in energy prices following the Russian invasion of Ukraine, those over sixty years of age clearly recognized that history was repeating itself. The government notably encouraged the French to not heat rooms beyond 19°C (66°F) and to connect to the EcoWatt application to avoid consumption peaks. Around a hundred companies also signed the EcoWatt charter with RTE, following Veolia's example, committing the group to replacing the most energy-consuming devices on the sites it operates, doubling its electrical load shedding capacity, and reducing temperature settings to 19°C (66°F) on its four thousand sites.

Similar measures had already been taken during the oil shocks of 1973 and 1979. In 1974, a law was passed to cap the legal temperature at 20°C (68°F), and then at 19°C (66°F) in a 1979 decree amending the law. These temperatures were even included in the Energy Code in 2015, but no control measures were truly implemented, neither at that time nor until today. Awareness campaigns continued until the early 1980s, promoting “weather-heating” to better “manage consumption.”

© Doris Morgan



Even at that time, sobriety was making its way into the language and companies were being called on to take action. As Pierre Amouyel, Head of Energy and Tertiary Activities at the General Commission for Planning, stated in the June 1980 issue of La Jaune et la Rouge magazine, “It is now essential that sobriety no longer be solely the result of ‘good family’ consumer behavior, but to be materially integrated into the equipment, in the broadest sense, that they use in the houses or apartments they occupy, in the vehicles, individual or collective, that transport them, in the offices where they work, or in the factories that produce the goods they consume.” This period did not go without destabilizing heating companies, such as Compagnie Générale de Chauffe, which did not have permission to pass on the increase in oil prices to their tariffs. However, it saw in the government measures a real opportunity for development, as it stated in a 1979 brochure: “Compagnie Générale de Chauffe can play a very active role in this new policy. Indeed, since its inception, its main goal has been to ensure energy control and develop its use under the most rational conditions.”

The vision of that time resonates perfectly with that developed by Compagnie Générale de Chauffe from its origins: “To ensure the complete and sustainable management of installations, the group offers various types of contracts tailored to the needs of its customers. [...] These basic contracts, while ensuring users’ appreciated comfort, meet the requirements of energy savings, equipment longevity, modernization, and renewal of thermal potential.” It is also an opportunity to better organize, under the leadership of Bernard Forterre, the Energy division of CGE, and develop contract modalities that will become milestones, gradually standardizing and structuring the sector. In addition to the initial P1, P2, and P3 contracts (respectively: supply and energy management, equipment maintenance, and guarantee and renewal of equipment) that already underpinned the activity created by Léon Dewailly, the P4 on financing renovation works has been added.

Throughout the 1980s and 1990s, despite the oil counter-shocks5 that would reduce political attention to energy and its economy, the work begun would continue, leading to the creation of Dalkia in 1998 and, with it, the first DESCs (Dalkia Energy Savings Centers) which, from the headquarters, allowed the energy performance of its clients’ buildings and installations to be monitored. This was an initial formalization of what would later be called Hubgrade and would become an essential element of Veolia's value, both for improving its service offerings and for managing its own processes. And it is in Belgium and especially in Dubai that this service would experience a real acceleration in its development.

© Rhiannon Elliott

Energy Savings, an Accelerating Activity in the Middle East

Paradoxically, it was in the United Arab Emirates that Hubgrade services would progress. This is paradoxical because one does not spontaneously imagine that it is in oil-rich countries, where energy is cheap and abundant, that offers to save energy would develop most rapidly. Yet, not all Emirates are alike—and Dubai has no oil. That is why, in the early 2000s, its princes invested in service activities, with the ambition to make their land a shining city at the heart of the United Arab Emirates’ international influence.

Majid Al-Futtaim, who had created and managed an empire in utility services and had seen a Bedouin people transition from fishing for oysters and searching for pearls to a new civilization based on oil in just a few decades, was a visionary, convinced that commitment to sustainability would be a key element in his country's international acceptability. To achieve his ambitions, he partnered with Dalkia in 2002 in a joint venture, MAF-Dalkia, which would later become Enova.

“Veolia found a local partner who was committed and willing, which allowed the expertise to be developed and replicated in other geographic areas,” says Anne Le Guennec, former CEO of Enova. “With MAF, we found a great partner who trusted us with their entire portfolio and with whom we advanced in co-construction. They opened up a playing field for us, and we worked on it together.” This application field was considerable from the outset, from shopping centers, amusement parks, and hospitality to residential areas. Then, driven by the joint venture's desire to make its activity profitable, it transitioned from operating only Majid Al Futtaim's assets to offering building services on behalf of third parties.

Today, environmental reputation issues have materialized, and Enova is mobilizing its expertise in cost reduction in hospitals, airports, cinemas, hotels, and shopping centers in eight countries: the UAE, Oman, Bahrain, Qatar, Egypt, Lebanon, Saudi Arabia, and Turkey. And there is no shortage of projects. “In the Middle East, reducing building cooling consumption is the main focus of our clients’ energy savings,” explains Renaud Capris, CEO of Enova, as temperatures sometimes exceed 50°C (122°F) in this part of the world.

Lighting and a set of measures leading to a reduction in electricity consumption follow. To help its clients achieve their financial, operational, and environmental objectives, Enova has a technical department of around fifty engineers specializing in energy audits. “We spend several weeks on the building to analyze its weaknesses and make technical recommendations,” explains Renaud Capris. The idea is to install the right solutions in the right place to minimize the building's energy consumption. To save energy, the group offers “retrofitting” solutions (upgrading aging equipment), optimization of air conditioning, and on-site maintenance at all levels of the chain thanks to its specialized engineers. “We are the only ones who ensure the maintenance of energy installations by guaranteeing a specific percentage of savings,” adds Capris.

© Veolia Media Library - Gilles Vidal / MAD Production


Hubgrade has become a smart monitoring tool that optimizes installations and preserves resources in terms of energy, water, and raw materials. Capris says, “In a shopping center, we collect a certain amount of data, such as electricity consumption, room temperature, air quality, and any information that has an impact on the building's energy consumption. Our data analysts can then monitor this consumption in real time thanks to an extremely efficient algorithm and know what action needs to be taken.” As true performance control centers, Hubgrade centers combine human and digital expertise. “When a deviation is identified by a Hubgrade center,” explains Francisco Silvério Marques, “our on-site operators intervene immediately—for example, to replace a filter, lubricate moving parts, or check the tightness of a regulating valve. These are often invisible elements but have a significant impact on energy consumption.”

This expertise in energy savings has also continued to develop through Siram in Italy, which ensures the energy efficiency of numerous hospitals and public buildings beyond questions of energy supply, including the Monaldi Hospital in Naples and the campus of the University of Parma. While the core of the university’s energy renovation project involves the construction of a new trigeneration plant and a geothermal plant to supply 50 percent of the university's energy needs with green energy, digital technologies were also used to control and monitor energy flows in real time. This solution made it possible to implement specific predictive diagnostic functions as well as use innovative algorithms capable of reducing primary energy consumption by 20 percent—the objective set by Siram for each project in Italy.

In 2020, inspired by these examples, Veolia had sixty-four Hubgrade control centers in over twenty-two countries. While each center has its own characteristics, they are now converging toward a common ecosystem in order to benefit from the most efficient innovations in energy savings. A Hubgrade Academy has also been established to provide training worldwide for Hubgrade analysts, covering all the knowledge necessary for their profession: contractual models, roles and responsibilities, Veolia's energy performance analysis strategy, and means of communication for different stakeholders. The interest in deploying these global services in local communities and businesses has become evident: building energy consumption accounts for 35 to 40 percent of global CO₂ emissions, and in Europe alone, the European Commission estimates that three out of four buildings are energy inefficient.

Christophe Schuermans, Director of Building Energy Services Development at Veolia, explains that “the analysis and energy audit of a building lead to a large number of actions, such as adapting equipment operation based on actual occupancy: renewing air in a meeting room based on the number of people present, slowing down or stopping escalators depending on the crowd, lowering temperatures in unoccupied areas, using motion sensors to activate lighting, etc. These actions, combined with operational monitoring by energy analysts in our Hubgrade centers, allow for significant savings of over 10 percent with a low investment.”

Hubgrade: Digital Tools for Energy Savings

Despite the development of renewable energies, the fight against climate change cannot escape energy sobriety. To address the ecological and economic challenges of the twenty-first century, digital tools have been developed and deployed by Veolia for over a decade. These tools serve the optimization of energy consumption, as well as the better management of water and waste services.

Could the future of energy efficiency lie in tracking? This is what Hubgrade suggests. This remote management center combines artificial intelligence and human intelligence to optimize the energy performance of buildings and urban infrastructure. Through connected objects and cutting-edge technologies, data from water networks, energy services, and waste collection are sent in real time to the platform to be analyzed by professionals. By relying on field agents equipped with digital tools, remote data analyst teams, and system engineers, the service offered by Hubgrade is built around three major pillars. The first pillar, “connect,” creates a connection with clients by providing them with real-time information. It goes hand in hand with the second pillar, “support,” which assists them in their operational issues, and ultimately, with “improve,” which helps them optimize the operational and environmental efficiency of equipment and infrastructure.

From Bilbao to Dubai, Sixty-Four Control Centers

From Bilbao, Spain, to Sydney, Australia, passing through Dubai and Shanghai, Veolia had sixty-four Hubgrade control centers worldwide in 2020, in over twenty-two countries. Through these centers, Veolia supports shopping centers, hospitals, schools, and office buildings to move toward a future that is less energy-intensive, as well as less water-intensive and less waste-producing.

In Dubai, Enova, Veolia's subsidiary for the Middle East, has been assisting the Mall of the Emirates shopping center in the operation and maintenance of its cooling and heating system since its opening in 2005. In Bilbao, the Hubgrade center manages two thousand installations, one thousand buildings, sixty industrial sites, and twenty cooling and heating networks. In France, the management of water and waste in the city is monitored and analyzed in the center of the city of Lille. Hubgrade leads to improved profitability as activities are measured and examined in real time, enabling immediate action by technical teams in case of issues. In terms of energy bills, Veolia allows its clients, through these “hypervision” centers, to achieve an average savings of 15 percent. In 2020, this represented 35,500 MWh of heat and cooling and 77,000 MWh of electricity saved.

However, efforts must be accompanied by education for the public and staff. With the Awareness service, Veolia offers a communication approach aimed at raising awareness among building users about the environmental impact of their behavior, as was the case in seventy-four schools in Košice, Slovakia, where Veolia installed seventeen thousand thermostats and replaced old boilers while implementing an energy-saving campaign among the students. The same approach was taken in Brussels, where the 1,700 employees of the National Pensions Office (ONP) were sensitized to energy sobriety through conferences, progress indicators on smartphones, and stickers and posters describing good practices to adopt. In doing so, Veolia has become a reference company in terms of energy performance, combining its offers with an operational performance approach for its own services: the ReSource plan, launched in 2022, aims to increase the company’s energy production, reduce its consumption, and make it more flexible.

© Marcel Strauss

Is Energy Flexibility a Major Challenge for the Decades to Come?

Many observers believe that today the question of energy management, i.e., how much energy we consume, is as important as when we consume it. The issue gained national importance in France with the implementation of the EcoWatt system during the winter of 2022–2023, a kind of “electricity forecast” that aimed to inform users in real time about consumption on the electricity grid in order to avoid consumption peaks that could lead to a network failure. Launched by the French electricity network operator RTE, in partnership with the Agency for the Environment and Energy Management (Ademe), EcoWatt was born out of specific problems related to the simultaneous increase in energy consumption in winter and the decrease in French nuclear production. These conditions could easily be repeated in the coming years, since renewable energies such as wind and solar power, which are expected to play an increasing role in our energy supply, have the particular characteristic of facing significant production variations. The nuclear power plant itself tends to become intermittent, even if only marginally, but the variation is more controllable in this case.

In summary, the volatility of electricity prices and availability requires us to rethink our approach to energy consumption. Some French people are already familiar with the concept of energy flexibility, as around thirteen million of them benefit from off-peak tariffs and therefore heat their water heaters at night to use the water the next morning. On the scale of a tertiary building, this comes down to encouraging similar good practices, such as programming the charging of electric vehicles during low consumption periods, operating equipment alternately, and starting heating earlier in the morning. These habits need to be automated through smart grid systems—intelligent electricity networks. This is where Veolia's Hubgrade solution, for example, comes in, capable of analyzing personnel usage and anticipating consumption peaks, as well as alerting users to malfunctions and controlling building flows such as heating, hot water, ventilation, and air conditioning. Not to mention energy production, as many buildings are now equipped with this capacity through photovoltaic panels or geothermal energy. The building then becomes a full-fledged player in the electrical grid.



To achieve this flexibility, it is not only necessary to change the energy paradigm in people's minds but also to be accompanied by experts in the field, whose expertise ranges from anticipation and certification to ensuring network stability. This is the case for Flexcity, a Franco-Belgian startup created in 2012 under the name Actility that was acquired by Veolia in 2019. For Flexcity, the new energy situation should push industrial and tertiary groups to think not only as energy consumers but also as energy brokers. “We help companies thrive in a world with high electricity volatility, consume and produce energy at the right time, and pay attention to the overall balance of the network,” explains Arnout Aertgeerts, Chief Executive Officer at Flexcity. By aligning demand and production, companies like Flexcity hope to correct negative energy prices in the wholesale market, which are a signal that non-flexible production is significant while demand is low. In such cases, some will have to pay to produce energy, and conversely, others will be paid to consume it.

In the context of electrical flexibility, some will be remunerated for “disappearing,” that is, shifting their consumption when necessary for the network. For example, Flexcity supported the steel company Thy-Marcinelle in its efforts to save energy and reduce its CO₂ emissions. This industrial company can modulate the overall consumption of its site, reducing it temporarily by mainly reducing the consumption of its electric arc furnace and rolling mill, in order to relieve the Belgian electricity network. These occasional consumption reduction activations adapt to the technical constraints of the site thanks to Flexcity's equipment, which evaluates these power modulations based on rigorous data analysis. Through its expertise, Flexcity determines the volumes and availability times, as well as the conditions of its offerings on the market. Thy-Marcinelle also receives compensation for reducing its electricity consumption while operating a service in line with its process improvement requirements.

Veolia itself also contributes to this balance. “We have implemented this approach on the sites we operate,” says Gad Pinto, Director of Local Energy Loops activity at Veolia. “Indeed, for water treatment plants, we can ask them to reduce or shift their electricity consumption without changing the treatment process. Dedicated offers for the water sector have been developed to meet the specific needs of each type of site: drinking water production, pumping stations, wastewater treatment plants, etc.” By installing a control box or developing communication interfaces with existing remote management systems, Flexcity is able to send activation signals for demand response capacities during periods of tension reported by RTE, for example. Upon receiving this signal, participating sites have between a few minutes and several hours to reduce their consumption by stopping or slowing down certain treatment processes for one to two hours.

© Steve Johnson



Overall, in 2022, Flexcity enabled the flexibility equivalent of one nuclear unit in Europe. In theory, the applications of this flexibility could be deployed across even larger domains thanks to electricity storage, which is currently expensive but could benefit from innovations in the coming years. For example, the European NGO Transport & Environment estimates that the number of electric vehicles in circulation in Europe will be between thirteen and fourteen million in 2025 and between thirty-three and forty-four million in 2030. And since the storage capacity of these vehicles will be several thousand gigawatts, it is not a stretch to imagine that these batteries could stabilize the electrical grid by injecting electricity into the system during consumption peaks. In its preparatory report “Understanding and Managing Electrification by 2035,” presented in June 2023, RTE predicted a significant increase in electricity consumption in France, reaching between 580 and 640 terawatt-hours by 2035, as a result of decarbonizing our energy mix. “This rate has not been reached since the 1980s,” says the network operator, “and highlights the magnitude of the challenge the French electricity system faces if it wants to meet new ambitions and the latest overall parameters.”6

To meet this growth, RTE relies on energy efficiency, sobriety, renewables, and nuclear power. Of course, the report also predicts greater variability in electricity production, which necessarily requires flexibility measures. “In this context, the role of storage solutions and demand flexibility solutions will become increasingly crucial,” the report continues.

These analyses are very similar to those of the International Energy Agency, which states that “power plants will need to be more responsive, consumers more connected and flexible, and network infrastructure reinforced and brought up to date with digital technology.” These challenges are ones to which Veolia is increasingly preparing to contribute.

However, this massive electrification of our energy uses must be accompanied by its indispensable counterpart in the fight against climate change: the decarbonization of our energy. This project must give prominence to local regions, which are the only ones capable of resiliently producing local renewable energy from biomass, geothermal energy, solar power, wind power, waste heat recovery, or wastewater. These are all local solutions to the global problem of our planet's warming.

  1. CRIQUI, Patrick. “Global Energy Dynamics”, in JEANDEL, Catherine and MOSSERI, Rémy. L’Énergie à découvert. Paris: CNRS Editions, 2013. ↩︎
  2. International Energy Agency (2022). “World Energy Outlook 2022”. ↩︎
  3. BELTRAIN, Alain, “La politique énergétique de la France au XXe siècle : une construction historique [French Energy Policy in the Twentieth Century: A Historic Construction],” in Les Annales des Mines, August 1998. ↩︎
  4. International Energy Agency. “For the first time in decades, the number of people without access to electricity is set to increase in 2022,” (2022). ↩︎
  5. After the oil shocks of 1973 and 1979, the price of crude oil took a steep dive toward the middle of the 1980s, even returning to a level similar to that before 1973. In 1985, the term "oil counter-shock" was coined to describe this phenomenon." ↩︎
  6. RTE, Réseau du transport d’électricité (2023), “Comprendre et piloter l’électrification d’ici 2035 [To Understand and Drive Electrification by 2035].” ↩︎

STORY #11

Le 22 sept. 2023

Providing Energy: From Supply Security to Energy Sovereignty

The advent of individual comfort has made us forget how, for centuries, private needs were not a priority and received little innovation. When caminology—the science of chimneys—experienced a technical revolution in the 1750s with the elevated and narrowed hearth, the energy efficiency of chimneys, or fireplaces doubled to a meager 15 percent. Industry, particularly arsenals and forges, was prioritized, and cold was a common experience, even for the affluent. Energy sovereignty was no longer a priority by the 1980s, thanks to the use of resources from friendly countries and geographic diversification of supply sources ensuring the stability of the global market. However, the war-induced ecology caused by the conflict in Ukraine has brought back forgotten questions that are unlikely to disappear, even if the growth of global needs contradicts the imperatives of climate change.

Grégory Quenet

With the first industrial revolution, the development of our modern societies was made possible by access to coal, an energy source that was more abundant and less costly than previous ones such as water, wood, and horses. This transition to a radically new world first occurred to address supply difficulties: the wood crisis, driven by population growth and increased needs, accelerated the use of “charcoal from the earth,” or fossil charcoal: coal. Historian Fernand Braudel recounts in L'Identité de la France:1 “Our forests, although abundant, could not withstand intensive exploitation: wood was used for heating houses, cooking, and, in the form of charcoal, for the production of cast iron, iron, and steel. It was also an essential material for clog makers, woodworkers, and the construction of cars, plows, and houses, as well as boats and ships. Blast furnaces, forges, and foundries were not the only ‘fire factories’—we must also include glassworks, breweries, and lime kilns.” Moreover, for the historian, if England “used stone coal early on, even just for heating London, and if it proved to be a pioneer in the use of coke, it is partly because it was forced to do so due to the depletion of its forest resources.” The decrease in the cost of coal only came later—and it then surpassed wood before being joined by oil and gas. However, let us retain the essential point from this original moment: it is a need that, once again, before technology or even cost, became the primary driving force behind technological and social development.

Even in an era of abundance, the importance of securing the energy supply has not disappeared; on the contrary, it has become more pronounced in response to needs considered increasingly essential and on which society's life has become more dependent. This attention is particularly evident in countries that are less well-endowed with fossil resources, such as France, an importer of coal and later of gas and oil, or countries in Eastern Europe, whose energy dependence on oil or gas-producing countries remains strong even today.

Before shifting to address energy savings or concerns about decarbonizing the energy mix to contribute to the fight against climate change, it was primarily the need to ensure the security of the energy supply and continuity of service that was at the heart of users’ concerns. It is within this context that Veolia's first expertise was developed.

Heating Buildings and Populations: A Challenge of Modern Comfort

Today, so-called “energy performance contracts” are well-known, although not always adopted. Their purpose is to “improve the energy performance of a building through investments in renovations, supplies, or services.” Such contracts are made between a company or a municipality and an energy service company. The service provider commits to specific energy consumption goals, which are measured and monitored over time. In reality, such contracts are not so new. In 1935, Léon Dewailly created Chauffage Service, a company specialized in the operation of heating and air conditioning systems. Two years later, on Christmas Eve, Léon Dewailly received a call from the director of the hospital in Villiers-Saint-Denis in Aisne.

The coal-fired boiler was not working, and the cold was infiltrating the facility. “The on-site teams couldn't fix it,” says Patrick Hasbroucq, director of industrial units in the Hauts-de-France region, "so Léon got in his car and drove to the hospital to fix the unit. The director was very satisfied with the repair and asked him to ensure the continued operation and maintenance of the equipment through a contract guaranteeing a defined temperature.” This was the first-ever energy performance contract signed. It was a heating contract that would subsequently serve as a reference, known as “P1, P2, P3,” covering energy supply and operation and maintenance of installations, as well as equipment renewal. Supply security and service continuity were at the heart of the promise of this new company in tune with the times.

Léon Dewailly would make his business thrive, and it became the Compagnie Générale de Chauffe (CGC) after World War II. As a visionary entrepreneur, he innovated and relied on new multi-service contracts offered to certain clients, such as NATO bases. However, it was the boom in collective housing construction in France during the Trente Glorieuses (the post-WWII French economic boom) that allowed him to develop his business. At that time, heating became a new requirement for the comfort of a home, whereas in the past, a coal stove in the living room was often considered sufficient.

© Kwon Junho


From the harsh winter of 1954 onwards, Abbé Pierre's fight against substandard housing made domestic heating a major social issue. A gas heating boom followed: water heaters, boilers, stoves, and radiators all contributed to gas consumption in households. This growth began during the interwar period but gained momentum after World War II, while electricity still suffered from high tariffs and a lack of adequate infrastructure. As academic Jean-Pierre Williot writes, “Far from succumbing to electric competition, the gas industry claimed to be at the forefront of a movement promoting domestic comfort.”2 In 1946, 76 percent of gas consumption was due to domestic use, ahead of commercial and industrial use (8.7 percent).

Even though 60 percent of French homes still did not have central heating by the early 1960s, some major cities already had district heating networks before World War II (Paris in 1927, followed by Chambéry, Villeurbanne, Grenoble, and Strasbourg)3. But really, it was the Trente Glorieuses that really brought about changes, in new construction first of all. Indeed, the construction of new residential areas often involved the installation of a district heating network, usually supplied by a power plant operating on oil or coal. To meet this demand, Chauffage Service transformed itself in 1960: it became the Compagnie Générale de Chauffe (CGC) and relied on its expertise to develop heating networks and energy performance activities through public service delegation contracts. Its motto was “Save fuel.”

Leon Dewailly, the Heating Engineer

Leon Dewailly was born in Lille in 1895. This engineer by training became a heating operator and founded his own company, Chauffage Service, which invented the principle of energy performance contracts. Starting in 1937, Leon Dewailly signed the first energy performance contract in history with the Villiers-Saint-Denis hospital. This heating contract, known as “P1, P2, P3,” covered energy supply, maintenance, and installation, as well as equipment renewal. Ensuring supply security and service continuity were at the core of this innovative company’s promise.

However, it was only ten years later, at the end of World War II in 1944, that the engineer founded the Compagnie Générale de Chauffe (CGC).

The company experienced rapid growth thanks to its multi-service contracts offered to the American bases of NATO, as well as to the booming collective housing and urban heating sector during the Trente Glorieuses.

Leon Dewailly also looked toward the international market and, in 1963, he established the Compagnie Générale de Chauffe Belge, followed by Associated Heat Services in Great Britain in 1966, launched through a partnership with the National Coal Board. The company took a decisive turn the following year when it sold 40 percent of its shares to Compagnie Générale des Eaux. Leon Dewailly retired from his position at the age of 86 in 1981. Ten years after his death in 1998, CGC became Dalkia, while still preserving the fundamentals inherited from its illustrious ancestor.

© Mikhail Nilov

Diversification of Heating Sources Accelerated by Oil Crises

As early as the 1960s, the very first incinerators capable of supplying heat networks through waste combustion were built, foreshadowing their transformation into “energy recovery units” (ERUs) in the 1980s and 1990s. Technically, some incinerators had already been able to recover energy for a long time: in 1907, the Issy-les-Moulineaux plant produced electricity using a turbo-alternator, and the Tours incinerator, built by the Society of Enterprises for Industry and Agriculture (SEPIA) in the 1920s, produced both electricity and bricks made from the ashes. Inaugurated in 1968, the Villejean plant took things a step further by both producing electricity and heating a part of the Rennes metropolis—the first plant of its kind!

The Breton Heating Exploitation Company (SOBREC) was created in December 1964 to operate the urban heating network in North Rennes. It was a subsidiary of the Compagnie Générale de Chauffe, 40 percent of which was owned by the Compagnie Générale des Eaux from 1967 onwards. Expanding the range of services it can provide to an area, the Compagnie Générale des Eaux fully integrated CGC into its group in 1980. It had already developed its own energy activities; in Rhône-Alpes, enterprising teams had established ECHM (Eau et Chaleur de Haute-Montagne) in 1963 to meet the water and energy supply needs of emerging Alpine ski resorts.

Indeed, “the skills required to maintain water and heat networks, even boiler rooms, were found to be similar, especially when considering the specifics of the mountain climate, from snow removal to coping with large temperature variations,” says Bruno Godfroy, Deputy General Manager of the Water France business unit. A few years later, in 1979, just before its full integration into CGE, Compagnie Générale de Chauffe produced a detailed report on its activities, demonstrating how the company had developed in response to energy crises caused by oil shocks. It had implemented various solutions such as geothermal heat, alternative fuels, heat from incinerators, heat pumps, and photovoltaic panels. CGC deployed these solutions throughout France and internationally, including in Belgium, Germany, Great Britain, Switzerland, the United States, and even hospitals in Saudi Arabia. It also considered developing energy from thermal power plant waste and photovoltaic panels, which were already being used to produce hot water for a holiday village in Martinique. Through a rudimentary remote monitoring system it had developed, precursor to the later Veolia Hubgrade centers, CGC's agents could remotely control temperature, consumption, and potential alarms across equipped networks in cities such as Rennes, Rungis, and Lille.

Coal supply.
© Veolia Archives


The contracts signed in 1979 represented 46,300 kilowatts for heat production and 11,100 kilowatts for cooling, serving not only private individuals but also hospitals, the Post Office and Telecommunications administration, and hotel centers. As of the 1960s, CGC managed sixteen municipal waste treatment plants and in 1969 it installed its first geothermal system in the priority urbanization zone of the Almont department in Melun, which provided hot water for nearly three thousand residents. This was followed by installations at the Mont-de-Marsan air base, 826 housing units, a shopping center, a gendarmerie barracks, a nursery school, and a daycare center in Blagnac. During the 1980s, as a result of the oil crises, district heating networks gradually moved away from oil and turned massively toward natural gas or waste recovery energy.

In the 1980s and 1990s, incineration plants increasingly shifted their focus toward energy production. According to Patrick Hasbroucq, incineration activity used to be primarily about the destruction of waste, but since the 1980s, incineration has represented only a small part of the installations, alongside smoke treatment and energy production in the form of heat and/or electricity. Attention is now focused on the environmental and energy performance of the plants. However, there is still considerable room for improvement in this area.

Currently, only 62 percent of district heating networks in France are supplied by renewable and waste recovery energy. In 2021, a report from the Court of Auditors emphasized the importance of private operators in this activity and the benefits that individuals can derive from it. Due to the significant investments required to create a district heating network, the majority of public networks (80 percent) are operated through public service delegation. District heating and cooling networks supplied by more than 50 percent renewable energy allow users to benefit from a reduced VAT (5.5 percent) on the energy supply portion of their bills. These strong incentives encourage further development and greening of these networks.

© Veolia Archives

Performance: A French and Italian Heritage 

In 1998, the Compagnie Générale des Eaux was renamed Vivendi. It then created a subsidiary called Dalkia, which brought together companies specializing in energy services, including the Compagnie Générale de Chauffe and other companies acquired by CGE over the years. Esys-Montenay also joined the venture, itself resulting from the merger of Montenay, a company founded in 1860 that initially focused on traditional heating, district heating, fuel trading, and air conditioning, and Esys, a holding company created by Elf in 1986 that brought together former coal trading companies. As a European leader in energy and environmental efficiency, Dalkia signed an agreement with EDF in 2000, with EDF acquiring a 34 percent stake in Dalkia and enriching it with its own energy service subsidiaries. This partnership ended in 2014 when EDF retained the brand and French activities, while Veolia took over the international activities. It is within Dalkia that the culture of energy performance contracts would become even more important, following the historical path of the Compagnie Générale de Chauffe and an Italian company founded in Milan in 1927, which joined Dalkia in 2002: Siram (from the initialism for Società Italiana Riscaldamento Appalti Milano). Siram built its reputation on energy performance and supply security, managing boiler rooms for private individuals, businesses, and institutions for decades, as well as selling wood, coal, and oil. Its first historic contract was signed with the city of Venice in 1927, when the Compagnie Générale des Eaux—a long-standing association—operated the water service in Venice and supplied boats that transported wood and coal through the Venetian canals for boilers in schools, museums, and offices. Over the years, the company specialized in energy performance, building design, and maintenance of technical, thermal, and electrical systems.

 Mr. Hubert Gamelin, Delivery Driver.
© Veolia Archives

These strengths allowed Siram to secure the energy supply of crucial institutions such as the hospital in Parma, with which it has collaborated since 1951. As an example of its expertise, at that time, Siram managed only simple oil-fired boiler rooms in the hospital, but in the 1970s, it installed a large boiler, followed by a steam distribution plant in the 1980s. In the 2010s, it switched to natural gas, which is less polluting than oil, thanks to a type of underground thermal power plant known as “trigeneration.” This cutting-edge technology allows for the production of high-temperature thermal energy for hot water and heating, low-temperature thermal energy for air conditioning or refrigeration, and mechanical energy capable of generating electricity. Today, with its 1,137 beds, 31 operating rooms, and 3,700 employees, the hospital produces 47 percent of its electricity needs and 100 percent of its thermal needs. In addition to these achievements, the building's carbon footprint has been reduced by 3,825 tons of CO2 per year since the renovation work carried out by Siram.

In 2020, the Covid crisis highlighted the importance of securing the energy supply for strategic buildings such as hospitals. In Italy, in the hardest-hit regions, the Veolia group faced this emergency by ensuring the continuity of essential services at all costs while protecting its staff from risks. More than half of Siram Veolia's three thousand employees were deployed in Bergamo, Genoa, Parma, Bari, and Venice to operate seven hundred healthcare facilities, including over forty thousand hospital beds, and to urgently supply improvised intensive care units. During these challenging months, the staff secured essential services for the hospitals, including the management and maintenance of technological systems for energy production and distribution, air treatment systems, water quality control, and disposal of special hospital waste.

Veolia's smart monitoring tool, called Hubgrade, proved particularly valuable during this period, allowing agents to remotely monitor the installations continuously. According to Francisco Silvério Marques, Director of Building Energy Services at Veolia, Hubgrade was developed to improve the energy performance of sites by using digital analysis capabilities to enhance the impact of the actions carried out by the teams operating the facilities. This dual local and remote involvement is part of the group's DNA and also helps address the primary goal of securing energy supply.

In Central and Eastern Europe, Expertise Developed to Meet the Challenge of Energy Sovereignty

Let's head east, about eight hundred kilometers from Italy, to Central and Eastern Europe. Since the fall of the Berlin Wall, the former countries of the Eastern Bloc have gradually embraced market economies. Today, these countries, known as Central and Eastern European countries (CEECs), including Bulgaria, Croatia, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovenia, Slovakia, and the Czech Republic, have had to undergo profound changes in their understanding of public services. Over the course of the 1990s, the population had to adjust to the fact that previously free services now had to be paid for in order to increase their efficiency and reliability.

One of these services was energy supply. At the end of the twentieth century, the young democracies of Eastern Europe faced another colossal challenge: how to ensure energy sovereignty when almost everything had to be built from scratch? While strategies and public policies varied, one constant emerged: each state relied on local or foreign companies to lay the foundations for this desired independence and to apply for integration into the European Union.

During this period, Veolia accompanied these countries in reducing their dependence on Russian coal and gas and contributed to their improved energy autonomy. In 2022, the group supplied energy to twelve million inhabitants in the region. Veolia has gained the trust of many countries thanks to its industrial legitimacy as an energy producer and distributor. But it's not just about that. “We provide solutions that are sustainable. Our values are society, hygiene, safety, and transparency,” says Philippe Guitard, Director of Central and Eastern Europe at Veolia. This trustworthiness has paid off; for example, Veolia's revenue in the Czech Republic reached 1.5 billion euros in 2022, even though the company had not yet established itself in the country in 1997.

The Pécs cogeneration plant
in Hungary produces heat and energy from wood and straw.
© Veolia Media Library - Stéphane Lavoué

Urban district heating networks are the primary activity through which Veolia has established a long-term presence in the CEECs. In cities such as Warsaw, Poznan, and Lodz in Poland, Bratislava in Slovakia, Budapest and Pecs in Hungary, and Prague and Ostrava in the Czech Republic, Veolia operates and modernizes thermal power plants. “In these countries, about 90 percent of medium and large cities are heated by collective district heating networks due to harsh winters. The current challenges are to secure heat supply and reduce the carbon footprint of the power plants,” says Renaud Capris, CEO of Enova, former Director of Operations in the Czech Republic, Bulgaria, and Hungary.

Over time, the environmental performance of heat production units has been improved, as the standards of the 1990s were not strict enough. The CEECs’ accession to the European Union in the early 2000s forced them to adopt the same rules as Western European countries, which required significant renovation work. “There is a proactive desire to gradually phase out coal-fired power plants. The city of Pecs in Hungary, with a population of about 200,000 inhabitants, has successfully converted its entire district heating network to biomass, completely eliminating coal and gas. Straw is collected from local farmers, as are wood residues,” explains Renaud Capris. Most CEECs are in the process of transitioning to cleaner solutions such as biogas and biomass in order to move away from coal. “The goal is to offer alternatives at a reasonable cost for consumers,” Renaud Capris adds.

Veolia has been present in this region of the world for over twenty years, where energy issues play a crucial role in political and economic balances. This has become even more true since the beginning of the war in Ukraine in February 2022. One of the consequences of the Russian invasion is an increased awareness among the public of the significant dependence on Russia for energy supply, especially gas. Energy autonomy is no longer just an ambitious goal; it is now a regional security issue. The secure access to local energy has been at the heart of European regulatory developments since then, aiming to produce and distribute energy through the most efficient means to preserve resources. As a partner to local communities, Veolia designs and develops tailored solutions, allowing its clients to gradually overcome the uncertainties associated with market price fluctuations.

The story of energy intertwines with the turbulent history of a region at the center of important geostrategic issues. “Although reserves of oil, gas, and nuclear fuel remain, their sharp decline and the search for alternatives have led to a paradigm shift: the deployment of low-carbon technologies and energy efficiency are now matters of national and economic security,” writes researcher Diana-Paula Gherasim on the website of the French Institute of International Relations (Ifri). She adds, “The risk of a carbon wall being erected in Europe between the West and the Central and Eastern European Member States is no longer relevant.”

Energy sovereignty, decarbonization, and purchasing power converge fundamentally. While Central Europe still remains dependent on coal, there are numerous plausible opportunities to modify the energy mix. “Renewable energies are the cheapest source of electricity production for Poland, the Czech Republic, Romania, and Bulgaria"4, highlights a 2020 report by the Bloomberg NEF expert group. According to the authors of the study, a massive energy transition in the region would reduce CO2 emissions from the electricity sector by 50 percent in ten years, making a 6 percent contribution to the European Union's emissions reduction targets.

For Francisco Silvério Marques, the future lies in energy savings and accelerated decarbonization. “In ten years, we will no longer be able to have energy service contracts based on fossil fuels. We will need to use on-site, decarbonized energy, local and renewable, which reduces environmental impact, promotes autonomy, and improves price visibility. Today, we are proficient in downstream operations, optimizing energy use, and we will continue to progress by guaranteeing even more energy savings. At the same time, we must continue to strengthen our upstream activities: our capacity to produce local and renewable energy to meet the needs of our clients.” This vision of a decarbonized future could well materialize throughout the entire Old World and beyond.

  1. Braudel, Fernand, L’Identité de la France : espace et histoire [The Identity of France: History and Environment, London: Collins, 1988], Paris: Flammarion, 2009 (Arthaud Flammarion, 1986). ↩︎
  2. Williot, Jean-Pierre, “Du déclin au renouveau : l’énergie gazière en France au xxe siècle [From Decline to Renewal: Gas Energy in France in the Twentieth Century],” in Les Annales des Mines, August 1998. ↩︎
  3. Collective heating is the centralized production of heat for an entire building, as opposed to heating systems that are individualized for each apartment, or to electric radiators. Urban heating is the production and distribution of heat for an entire village or at least a neighborhood. ↩︎
  4. Bloomberg NEF (2020). « Investing in the Recovery and Transition of Europe’s Coal Regions ». ↩︎

STORY #10

Le 21 sept. 2023

From Sorting to Waste Reduction: Accompanying the Change in Mentality

Certain African kingdoms in what is now Burkina Faso had a strange proverb: “One recognizes a great leader by his garbage.” Garbage never ceases to be socialized, and the vassals of the Mossi kings were indeed obliged to bring their own garbage to the entrance of the capital to create a growing heap of garbage demonstrating the extent of royal power. Therefore, throwing away as little waste as possible could be a sign of wealth, rewarded with new symbolic gratifications, or even a new business model. In an era where all modern societies are facing the same challenges and where learning now circulates from the Global South to the Global North, discarding as little waste as possible would entail a profound change in mentality that would break with what Georges Bataille called “the accursed share of modernity,” meaning humans’ dissipation of the energy not necessary for the functioning of life.

Grégory Quenet

In 1883, the famous decree by Eugène Poubelle already provided for selective waste sorting at the source: one container for organic waste, one for paper and rags, and one for glass, earthenware, or oyster shells. Little accustomed to the act of sorting, which was previously carried out by scavengers, particularly ragpickers, Parisians quickly abandoned this practice, which no one would reconsider for over a hundred years. In 1992, the Royal Law sought to once again encourage local authorities to implement selective sorting of packaging in order to promote the recycling of raw materials, but the integration of the spirit of the law into customs ultimately took about thirty years. It must be said that its implementation is particularly complex: sorting initially required distinguishing between different types of packaging, as not all of them are recyclable. Initially, sorting rules were limited to bottles, PET resin containers (used for example in mineral water bottles), and HDPE resin, used for laundry detergent bottles. While this sector has been successful, it “has not allowed for the development of recycling of other plastic packaging such as trays, pots, or films,” explains Citeo1, the eco-organization specializing in packaging.

The Emergence of New Professions and a New Sensitivity

Despite the difficulties, the law will soon lead to the emergence of new professions related to sorting and recycling. “The services responsible for household waste in Rennes Métropole were managed by three people in 1993!” exclaims Martial Gabillard, Director of Flow Recovery at Veolia in France, while today two hundred people work in this sector. Thousands of jobs have been created, including environmental engineering and technician specialists, to meet the new demand. In the early 1990s, the Compagnie Générale des Eaux, which also manages various companies in waste, transportation, and energy, struggled to find the right candidate profiles to fill the new job openings in these fields because “there were only two small study programs on collective heating professions, almost none on sanitation professions, and absolutely none on transportation and waste collection,” recalls Hilaire de Chergé2, former Director of HR Performance at Veolia. Veolia inaugurated a campus in Jouy-le-Moutier in 1994, which offers diploma programs. “It was truly original,” adds Jean-Marie Lambert, former Deputy General Manager of Veolia in charge of HR. “At the time, these programs did not exist, so we reached an agreement with the education authorities and universities to create diplomas in these professions, from vocational training to master’s degrees, with apprenticeships and alternating education.”

In the mid-2000s, Veolia campuses trained approximately six hundred apprentices each year and hosted fifteen thousand people for internships. “In line with the initial motivation, this considerable development of internal training improved the image of our professions and facilitated recruitment,” emphasizes Hilaire de Chergé. “Contrary to what many feared, it also contributed to staff retention.” With the professionalization of the sector, awareness and education have made waste sorting a relatively ordinary gesture today. It has even become emblematic of our ecological awareness, the minimum commitment of citizens to the environment. According to the Elabe Veolia 2023 barometer of ecological transformation, 84 percent of French people are willing to sort their waste more to fight pollution, a figure that is roughly the same as the global population. “The integration of users, solicited to participate in sorting for recycling, has continued by involving consumers, who are responsible for their consumption practices,” adds Laurence Rocher3, Associate Professor in Urban Planning and Development at Lyon 2 University. In other words, selective sorting alone is not enough to solve the waste problem; we also need to change our consumption habits.

In 2008, a European directive translated this emerging awareness into law by establishing a hierarchy of waste management methods: prevention, preparation for reuse, recycling, other forms of valorization, and finally disposal when no other option is available. In summary, the best waste is the waste that is never produced, and the concept of waste reduction, or even frugality, has entered into the discussion. The term “frugality” refers to a simpler way of life based on frugal consumption in all areas. In her article “Towards a Society of Frugality: Conditions for Changing Consumer Behavior,” written for the Veolia Institute's journal, Valérie Guillard writes: “The negative impact of our behavior on the environment implies going beyond the circular economy (reuse, recycling, and eco-design) toward more frugal lifestyles. Frugality is a way of life that does not only consist of consuming better but, above all, consuming less.”

For the doctor of management sciences, this represents a radical change in consumers’ way of life and their relationship with objects: “Frugal acquisition involves rethinking the type of objects to acquire, and the manner and places to do so. Buying frugally also means buying quality, durable products, questioning their materials. This involves not only thinking about the object but also feeling it, engaging not only representations and beliefs but also knowledge and sensory perception.” Therefore, there is a new quantum leap to make from sorting to waste reduction. If we have managed to reject the society of disposability, will we be able to do the same with the society of wastefulness? What have been the drivers of the adoption of selective sorting by French society? How can we push further by encouraging a different approach to waste? In countries around the world, we are starting to see this change in mentality, which is gradually altering our perspectives on waste production. Zero waste, bulk shopping, reuse, repair, rental, lending, bartering—the new consumption practices are numerous and adaptable, with a solution for every situation. How can we generalize these practices among the population while ensuring the continuity of a prosperous life? These are the challenges that our societies face today.

© Pexels

The Difficult Transition to Sorting: The French Example

The transition from convictions to actions is sometimes difficult. And it was particularly difficult in France. On August 27, 1998, the newspaper Le Monde headlined “Selective Waste Sorting Struggles to Become a Part of French Culture." The first time that the French began sorting was in 1977 with experiments in glass sorting, followed by old newspaper sorting in the late 1980s. More significant initiatives emerged in the early 1990s, but by 1998 only 6 percent of waste was being sorted in France.

The Limits of Prioritizing Local Action

© Lara Jameson

Local authorities are at the forefront of waste management and the implementation of selective collections. However, only ten thousand out of France's thirty-six thousand municipalities have done so, which is less than one third. It must be said that the selective sorting system requires significantly more funding than landfilling, which has been prevalent in most rural areas, and municipalities often hesitate to assume this cost. Hence, there has been a sometimes excessive reliance on voluntary drop-off from users, a system that is not always effective.

The article in Le Monde also highlights the organizational complexity of sorting and how it weighs on the behaviors of users: “Selective waste sorting imposes a daily discipline. How can we encourage users to remove the caps from bottles, often made of a resin that differs from the container's resin”—especially when the rules can vary from one municipality to another?


As Franck Pilard, Sales Director at Veolia Recycling and Waste Recovery, explains, “In line with French decentralization, municipalities and intermunicipal authorities were given latitude to act. Each one could sovereignly decide on the best collection scheme. As a result, due to historical and contingent reasons, we have had various configurations, and indeed, when you moved or went on vacation, there was no continuity in sorting instructions, and even the colors of the bins were not harmonized.” Some municipalities provided special blue bins for paper recycling, while others did not separate paper from the yellow bin. These blue containers would then accept all types of paper...except for receipts, envelopes with windows, photo paper, wallpaper, or gift wrapping paper. For packaging, much of which is made from composite materials, there have long been numerous exceptions depending on where you live: egg cartons, yogurt pots, toothpaste tubes, plastic films, plastic bags, pizza boxes…all of it created confusion for consumers when it came to their bins. Not to mention a whole list of specific waste that consumers still have to take to dedicated collectors: medications, batteries, light bulbs, clothing, toys, electronic waste, etc.

Standardization, Transparency, Education, and Incentives: Keys to Success

“The clearer, simpler, and more stable the instructions, the more they can be understood and applied by everyone,” argues Matthieu Carrière, responsible for Sorting and Biological Treatment at Veolia Recycling and Waste Recovery. Since 2009, there has been a national project to simplify sorting by allowing residents to sort all their packaging in the same way throughout France. The Energy Transition for Green Growth Act of August 17, 2015, enshrined a timetable leading to the generalization of sorting in 2023 for almost all French territories. By instructing the entire population to place all packaging, without distinction, in the recycling bin, this simplification allows everyone to think less when disposing of their waste. As a result, an additional three kilograms of packaging per inhabitant will be recycled each year.

It has also been necessary to make sorting tangible for the general public—and, in this case, the local approach has made a difference. Since 1993, the sorting and waste recovery center Arc-en-Ciel 2034 has been designed by Veolia as both a model factory and an educational showcase for the region. “We have involved schools in the area so much that it has left a lasting impression on the local community,” explains Annäig Pesret-Bougaran, the center's director. “In Nantes, everyone knows the Arc-en-Ciel facility because they visited it when they were younger. That's what changes mentalities and adds value to our professions.” The center welcomes seven thousand visitors each year and regularly updates its infrastructure, including an amphitheater for conferences, an exhibition gallery, updated tour circuits, a welcoming parking lot, and an ecopole with multimedia games. “People are surprised to see what happens in the sorting center,” she adds. “Most have no idea about the technology or human resources required to manage their waste.” The contribution of the behavioral sciences is also decisive, and Veolia does not hesitate to incorporate this into its awareness policy.

Veolia's "Division Rainbow 2034": waste recycling and recovery in the city of Coueron, France. Equipment picture: the ATCS selective collection sorting workshop © Jerome Sevrette/Andia.fr


Whether working with municipalities or establishments receiving the public, the group uses mechanisms validated by scientific and psychological approaches: the use of a single logo understandable to all, national color harmonization, elimination of the vague term “packaging,” display of sorting instructions on the side of the bin, on the lid, and inside the lid, favoring short, clear messages understandable by everyone, and even the use of realistic photos and pictograms, which are more effective than text. Franck Pilard from Veolia also mentions techniques increasingly used to encourage intelligent sorting, such as “revending” or “nudging.”

The first method involves returning plastic bottles or cans to a collection point in exchange for vouchers or a donation to a charitable organization. It can also simply involve reintroducing the practice of depositing certain packaging, successfully implemented in Germany, Sweden, and Denmark. As for nudging, it involves discreet and playful interventions aimed at influencing people's behavior. In Lille, for example, amusing stencils guide users to the bins, while in London, a nudge suggests “voting” by throwing cigarette butts into the bin corresponding to their choice of answer to a popular question (such as, “Who is the better player: Messi or Ronaldo?”).

In addition to these incentives, collection services can influence residents’ behavior daily: not collecting a bin, placing a sticker on a poorly sorted bag, and providing prevention measures to residents. The digitization of services also promises good results, as seen with the Cœur Côte Fleurie intermunicipal community, which, with the help of HomeFriend, a Veolia subsidiary, launched the creation of the chatbot “Sophie” in 2018. Digitization, coupled with artificial intelligence, also allows us to adapt services to specific behaviors.

In Angers, dozens of voluntary drop-off points have been equipped with connected sensors, and the data collected in real time helps the authorities optimize their management and even rethink their location to match the true expectations and needs of residents. By providing flexibility in deposit rules and authorized hours, for example, it will be possible to further encourage citizens to sort. And by improving public lighting or integrating video surveillance devices at collection points, residents, elderly individuals, and single women will be more inclined to make their deposits in the evening. This is how the act of sorting has gradually become established in France, as well as in many other countries, as the most obvious gesture of protecting the planet.

From Early Machines to Intelligent Robots, Waste Sorting Jobs Are Becoming Easier

The first step in sorting is not enough to ensure the recycling of our waste: after the citizens do their part, specially employed people must carry out additional sorting to make the recycling possible. Over the course of a few decades, this second step in waste sorting has become more refined, capable of distinguishing different types of materials on the line with surgical precision. However, the laborious nature of sorting jobs remains a constant challenge: from Parisian ragpickers in the nineteenth century to operators in modern sorting centers, the principle has not changed much: you have to get your hands dirty.

To improve the lives of its employees, Veolia has been investing in industrial robots equipped with artificial intelligence in recent years.

While waste sorting plants were minimally affected by the industrial robotics revolution in the 1960s and 1970s because most tasks were too complex for robots at the time, they did integrate mechanical machines to separate waste. The first of these machines used by operators, such as the trommel or the “overband” magnetic separator, date back to the mid-twentieth century. Trommels are cylindrical and rotating sieves that allow waste to escape based on their dimensions.

The overband consists of an electromagnetic magnet placed above a conveyor belt. When waste passes under the magnet, ferrous materials are attracted and captured by the magnetic force. Since 1984, some sorting centers have also been equipped with a Foucault current separator, which is used to isolate aluminum from other waste.

Starting in 1992, the Royal Law, which promotes selective waste sorting in France, has advanced sorting techniques. Faced with the challenge of increasing sorting rates and volumes, companies have developed solutions to save time and improve efficiency, thus enhancing working conditions. In the 1990s, the introduction of bag openers gradually replaced manual bag opening, an intense and time-consuming task. With the use of rotating blades, serrated rollers, or claws to cut and tear bags, machines automated this step and relieved workers’ burden. At the same time, infrared sensors were developed to refine the separation of material streams. As each material emits a certain wavelength of infrared light, sensors can detect and direct them to the next sorting phase to facilitate recycling.

Less Strenuous Sorting Jobs in the Future Thanks to Robots?

We all know Wall-E, the famous robot from the Pixar movie whose mission is to clean up the endless waste on planet Earth while humanity has evacuated to space.

It's hard to say if Wall-E is a distant cousin of Max-AI, but their work is complementary! Developed by Veolia, this robot operates using artificial intelligence, which controls a robotic arm and a camera. Through machine learning, Max-AI sorts various materials with a performance of 3,600 movements per hour, compared to 2,200 for a human, with a 10 percent error rate. Currently, Max requires a human in order to be trained and, most importantly, to verify that it has done its job correctly. As Annäig Pesret-Bougaran, director of the Arc-en-Ciel plant in Couëron managed by Veolia, confides, “Even though artificial intelligence is the ultimate step, we still need sorting operators: we don't yet know how to replace humans.”

In a similar vein, the Rob'Inn robot promises to assist workers in furniture sorting centers. With its robotic arm and two cameras, this giant robot operates through a three-dimensional analysis of photographed images, which are then sent to a tablet for an operator to select the objects to be sorted. In Veolia's plants, Rob'Inn doubles the productivity of sorting centers and enables 100 percent rates of material valorization.

Robots are seen as an opportunity for operators to enhance their skills and address increasingly complex sorting demands.

Marc Brunero, Technical and Performance Director of Recycling and Waste Recovery (RVD) in the Center-West region at Veolia, points out that “the extension of sorting instructions to increase the quantities of recycled materials has brought us more contaminated waste in selective collections, which is more challenging to sort.”

Rob'Inn and Max-AI are solutions that alleviate the strenuousness of the job for workers and enhance their safety, without completely eliminating the need for human expertise.

They enable employees to acquire new skills and evolve in their careers; cabin sorters have become machine operators and then operators of robotic lines. As Marc Brunero further explains, the robotic solution “addresses our main objective: to continue simplifying the sorter’s actions, which improves workplace safety while boosting the performance of material sorting flows.”

© Stas Knop

From Waste Reduction to a New Relationship with Objects

“Even though the amount of household waste per capita in France tends to stagnate or even decrease (around 350 kilograms per year per person), the overall quantity of waste and its unequal distribution continue to increase. Citizens of the United States produce twice as much household waste as inhabitants of Europe and three to four times more than those in poor countries,” note researchers François Jarrige and Thomas Le Roux in an interview published in the magazine Mouvement4. According to a report by the OECD published in June 2022, plastic waste could even triple between 2019 and 2060, from 353 to 1,014 million tons. This growth in waste is accompanied by a global increase and instability in the prices of raw materials since the war in Ukraine, which causes supply difficulties for various industries. Under these conditions, sorting and recycling are crucial, but they are not enough to solve the waste issue.

Energy on Earth is not unlimited, and materials cannot be recycled indefinitely. “For some materials—plastic, paper, and cardboard, for instance—there is significant degradation over the course of the recycling cycle,” explains Flore Berlingen, essayist and former director of Zero Waste France.5 “This means that we have to add virgin material, and we cannot manufacture the same object from the initial one. Furthermore, even for materials that recycle better, such as glass or aluminum, there is still resource consumption in terms of energy or water that needs to be taken into account.” Flore Berlingen therefore advocates for the improvement and standardization of recycling, with more mono-material products, but also for an end to the consumption of disposable products.

Since the 2000s, waste reduction has become a focal point for the European Union, which included it in its 2008 directive. In France, the Anti-Waste Law for a Circular Economy (AGEC) of 2020 is based on the hierarchy of the 3 Rs: reduction, reuse, and recycling. This law crystallizes a trend that is already under way in a small sector of society and is symbolized by the zero waste movement, which has been spreading since the 2010s. Contrary to what its name suggests, The intention of zero waste is not to eliminate waste entirely and immediately, but rather to actively pursue and work towards achieving this ideal. The French figurehead of the movement is Béa Johnson. This famous blogger became known for her book Zero Waste (2013), in which she explains how she and her family produce only one jar of waste per year and have achieved a 40 percent reduction in their expenses. Jars and bulk items replace disposable supermarket packaging, solid soap replaces shower gel bottles, reusable cotton swabs are introduced...disposables disappear from the homes of followers of this lifestyle. In France, there is a certain enthusiasm for it, as 81 percent of French people had already heard of zero waste by the year 2020, and for 91 percent of them, reducing waste is important.

However, mentalities are struggling to change in this regard as well. Decades of overconsumption, the decrease in the price of certain daily products, and the allure of ready-to-dispose items continue to generate wasteful practices, sometimes unbeknownst to consumers themselves. During her studies on consumer psychology, which resulted in the collective work From Waste to Sobriety (2019), Valérie Guillard observed this form of denial among people. “Today, we mainly associate waste with food waste,” she says.

© Cottonbro Studio


“It is not a term we use for objects; people believe they don't throw them away, and in a way, it's true. They accumulate them without repairing them—they put them aside—so for them, it is not considered waste. But in reality, they don't give away their possessions and they don't reuse them, so yes, it is waste.”

According to Valérie Guillard, we have used objects too much as a way to socially distinguish ourselves, to define ourselves. Even though disparities exist between cities and rural areas, everyone wastes in their own way. The researcher explores the new relationships with objects that cross certain layers of society, especially the care we give to things. “We have lost the habit of maintaining our possessions,” she notes. “We don't know how to do it anymore. Many things are so cheap that it is not profitable to repair them. And it takes time to mend clothing! Who still knows how to do that? We don't think about it because we are not used to doing it: cleaning the washing machine filter, inflating bicycle tires, greasing the chain.” Despite everything, mentalities are starting to evolve, and practices such as borrowing, donating, or renting objects are emerging and gaining media attention. “Sustainable consumption also means sharing,” explains Valérie Guillard. “It is local, within a given area. Once again, it does not yet correspond to our consumption norms, even though initiatives exist.”

This is the case for coworking spaces and “repair cafés,” these new collaborative repair workshops that are spreading throughout the country with the support of associations, local authorities, and the state. The Recyclerie, a coworking space located in the Eighteenth Arrondissement of Paris, for example, has hosted L'Atelier de René (“Rene’s Workshop”) since 2014, in partnership with Veolia. The objective of this place is to fight against planned obsolescence by repairing everyday objects, lending tools, and sharing knowledge. After five years of existence, L'Atelier de René has repaired over three thousand small household appliances. These solutions are also being developed in waste sorting centers or energy recovery units, such as in Bordeaux. In Floirac, more specifically, Veolia launched a new kind of waste disposal facility, Recycl'Inn, in 2014, which includes an area for recovering used household items that might have a second life, as well as a specific reception area for used furniture. This is a way to connect with the local community and invest in these sites as integrated living spaces in the urban landscape.

“So here we are at the heart of tomorrow's challenge: prevention and reuse,” notes Franck Pilard. “But to do this, we cannot collect as we used to; we need to do better with less. We talk about capture rather than collection. If I want to reuse an object, I need to preserve its physical integrity. Historically, we were paid by the ton and not for prevention: we take bins, empty them, remove the waste, and compact it towards the sorting center. But if I compact it, I cannot move towards repair, reuse, or recycling.” So how do we proceed? Change the methods of collecting household waste, for example: managing it by bicycle, by boat, or even on horseback. Reduce the frequency of truck visits, which sometimes occurs five days a week in certain cities, while others—certain neighborhoods in Rennes or Nantes—only have weekly collections. “We can also reduce the size of the bin,” adds Franck Pilard, “but we must be careful to remain socially equitable; we must do it according to the types of families. We must move towards a closer relationship with the citizens, because they hold the waste. If we want them to reuse, we have to work with them and understand their behaviors.”

A first European directive in 2008, followed by a second in 2018, came to support this objective, encouraging European states to implement waste pricing systems based on volume. Today, six million French people are subject to incentivized pricing, a number that is expected to increase, provided that there is improved consultation with residents and corresponding investments are made, ensuring social justice is preserved. In this regard, Veolia offers various types of solutions: billing per collection or by weight. The former is calculated based on the number of times your bin is collected, while the latter is based on the weight of your trash—but it costs more for the municipality and can lead to uncivil behaviors and possible disputes. In any case, the more waste you bring to compost, recycling centers, or collection points, the lower your bill will be. These incentive mechanisms need to be adapted to local specificities, including housing typologies.

© Charles Deluvio

Finally, French legislation once again demonstrated its proactive capacity with the AGEC law, which, while transposing European expectations into French law, goes further by making “waste” the central axis of its regulations, with the word only mentioned in relation to food waste. Adopted in 2020, it aims to transform our linear economy, following the “produce, consume, dispose” model, into a circular economy. These objectives include five challenges: moving away from disposable plastic, providing better information to consumers, combating waste, and promoting solidarity-based reuse, addressing planned obsolescence, and improving production. These are challenges to be met by individuals as well as all sectors. “We may have fewer and fewer collection personnel,” concludes Franck Pilard, “but more and more professionals trained in reuse, repair, and selective sorting to support citizen actions. This also means fewer arduous jobs and more that involve skill development.” In short, the discussion is finally about making the waste we produce visible in order to extract its true value, whether as secondary materials or as energy, but also to view it once again as objects that we can repair, exchange, or donate. It is nothing less than changing our worldview. It is an ambitious and exciting program.

In Niamey, a Female-Led “Third Space” for a Sustainable Future

In 2014, La Recyclerie was established in Paris. Dedicated to the circular economy, it quickly became an emblematic place in the French capital, with Veolia as its main partner, and it inspired Niger to open its own “third space.” Created in 2018 by the Veolia Foundation, the Société d'Exploitation des Eaux du Niger—a local subsidiary of the group—and the international network Empow'Her, L'Oasis is a space dedicated to women's entrepreneurship, the circular economy, and eco-responsibility.

While the initial intention was to train Nigerien women to find their place in their country's financial life, L'Oasis in Niamey aims more broadly to educate the population about the importance of sustainable development and resource preservation.

 It serves as a unique and genuine place for exchange and sharing for women entrepreneurs, as well as a space for training in economic innovation, notably through its incubation program. The botanical garden and ecological vegetable garden, on the other hand, provide informal contacts while raising awareness of environmental issues.

In less than a year, over 2,500 people have gathered around events, and no less than 700 women have benefited from entrepreneurship training to launch their own businesses. Some of them then return to share their experiences, as well as their knowledge and skills, within their community.

Ariska Rosalia, Sustainable Development Manager of the Plastic Recycling Site in Surabaya, Indonesia


Employed at Veolia since 2019

Ariska, who initially pursued a teaching career, shifted her focus toward corporate social responsibility (CSR). After spending three years in the pharmaceutical industry, where she concentrated on health, social issues, and education, she joined Veolia in 2019 as the Sustainable Development Manager in Indonesia. She was attracted to the company's reputation as the largest player in polyethylene terephthalate (PET) recycling in Indonesia. At the plastic recycling site in Surabaya, Ariska and her colleagues give a second life to plastic bottles.

“This position also allows me to work with local communities, which is one of my passions,” she rejoices.

What does your daily work at Veolia look like?

“Veolia is a key player in the circular economy. We recycle used bottles into food-grade PET plastic pellets, transforming old plastic bottles into new ones. This concept of the circular economy sets an example for other companies.

We must take responsibility for our waste and production, avoid environmental damage, and find ways for our waste to become raw materials again. At Veolia Services Indonesia, my mission includes implementing training programs for our suppliers.

The objective is to enable them to act ethically and adopt sustainable and responsible practices.”

How does your work contribute to addressing the ecological challenges we face?

“Treating waste as a resource is a way to ensure sustainability and resource efficiency. It also involves changing our perspective and attitude. What we once considered useless and valueless waste that needed to be disposed of becomes valuable and useful for designing new products. It can thus gain additional value in terms of economy and usage.

Waste management is a major challenge for our planet. Recycling helps minimize waste production, pollution, and energy consumption.”

How is Veolia's long history an asset?

“Having a long history is one of the most valuable assets for an organization. It allows for the emergence of stories and individuals that define and contribute to shaping its corporate culture, values, mission, identity, purpose, and reputation. It also builds trust with stakeholders.

However, in my opinion, Veolia's greatest asset lies in its ability to develop access to resources while preserving and renewing them through its three complementary activities.”

  1. Citeo, “Simplification du tri en France : on fait le point ! [The Simplification of Sorting in France: Let’s Take Stock!],” in Le Mag Citeo, published online January 3, 2023. ↩︎
  2. DE CHERGÉ Hilaire. Les Campus Veolia : de l’ambition dans la formation, Le Journal de l’École de Paris du Management. 2010; p.37-43. ↩︎
  3. Journal of the History Committee of the French Ministry of Ecology, Sustainable Development and Energy, Pour Mémoire, n°12, Autumn 2013. ↩︎
  4. LE LAY, Stéphane, “Le rôle des déchets dans l’histoire : Entretien avec François Jarrige et Thomas Le Roux [The Role of Waste in History: Interview with François Jarrige and Thomas Le Roux],” Mouvements, 2016, p. 59. ↩︎
  5. MAURER, Mathieu, “Le recyclage est-il vraiment efficace pour lutter contre la pollution ? [Is Recycling Really Effective in the Fight against Pollution?]” 18h39.fr, published online July 13, 2020. ↩︎

STORY #9

Le 21 sept. 2023

Recycling Waste: Between Fundamental Rediscoveries and a New Industrial Epic

The gap between the rapid technical invention of solutions for valorization and the slow adoption of new sorting practices prompts us to return to the historical roots of recycling. On one hand, today's circular economy has nothing to do with waste-free organic societies, as current valorization relies entirely on the production of waste, (i.e., discarded material, detached from the person who produced it and who no longer wants to see it). Therefore, it is necessary to raise awareness among users who have become insensitive to this invisible part of themselves. It would be more effective to work upstream so that no one can say of any material, “This is no longer me.” International comparisons show that waste valorization can paradoxically be easier to implement in emerging countries where waste has always been a resource for the local populations living around and on landfill sites.

On the other hand, it is essential not to forget that the transposition of Antoine Lavoisier and Jean-Antoine Chaptal's organic chemistry expertise into the industrial and judicial realms resulted in the idea that waste is nothing more than a residue waiting to be chemically valorized. This neutralized all fights against pollution in the nineteenth century. The growth of the new recycling market today requires a contract of trust that clears up ambiguities and invents a new metabolism that cannot be a reactivation of an idealized past.

Grégory Quenet

Modern recycling, as we understand it today, gradually emerged in the twentieth century, particularly in the second half of the century. In Great Britain, the verb “to recycle” has been in use since 1926, and the term “recycling” appears shortly after World War II. In France, the term recyclage first appeared in 1960—but it wasn't until the 1970s that these words became commonly used in everyday language, coinciding with the explosion of waste production. In 1970, graphic designer Gary Anderson created the iconic universal recycling logo based on the Möbius strip—which has only one surface and one edge—as part of a competition launched during the first Earth Day celebrated in Wisconsin. Originally intended for recycled paper products, the symbol later became widespread, used for all recycled or recyclable products worldwide. If the symbol is unaccompanied by any additional information, it indicates that the product is simply recyclable, while the appearance of a percentage signifies the proportion of recycled materials present. Its graphic simplicity is key to its success, allowing it to be adapted to all contexts and countries, to the extent that Gary Anderson realized the importance of his design when he spotted it on a trash can in Amsterdam a few years later!

The first to recycle material from waste after 1945 were the cardboard manufacturers, papermakers, and glassmakers, who were heirs to the old ragpickers. At that time, the Soulier Company, which would later become part of CGEA and Veolia, abandoned its declining ragpicking activities to focus on paper recycling by partnering with Cartonneries La Rochette. To supply its factories, the Soulier Company collected paper from shopping centers, supermarkets, and even schools after raising awareness of its collection among schoolchildren. After the 1973 oil crisis, glassmakers encouraged the French to recycle their glass bottles, as recycled glass required less energy. This was the first time such a recycling system was established for household waste. In 1976, an agreement was signed between the glass industry—represented by the Chambre syndicale des verreries mécaniques de France—and the Ministry of Industry and Research.

© Jon Moore


However, these initiatives still occupied a relatively small place compared to the explosion of what a 1972 television report called “lost packaging,”1, i.e., non-returnable packaging. This accounted for 5 percent of packaging in 1960, 30 percent in 1972, and the journalist mentioned projections of 80 percent by 1980. From 220 kilograms of waste per year per person in the 1960s, France rose to 360 kilograms in 1990. Faced with this trend, recycling efforts remained localized for a long time. It was only in the 1980s that things began to scale up in a very pragmatic way. “We were then able to establish supply chains,” noted Martial Gabillard, Director of Resource Recovery at Veolia. “We identified sources, such as recycling wood, plaster, and even plastic. Our Waste Management division increasingly focused on sorting. If we saw that there was wood in the region, we would have a container for it. In recycling centers, we set up bins for green waste and, if necessary, for cardboard and scrap metal, which were used by cardboard manufacturers and scrap dealers. But it wasn't until the 1992 law that these flows were orchestrated.”
Reflecting the spirit of the times and the simultaneous undertaking of other countries, the French Royal Law revamped the country's policy on household waste management. In addition to encouraging a reduction in landfilling and energy production from incineration, it advocated for waste reduction and valorization, driving the development of new facilities such as sorting centers and recycling centers. Like Germany from 1989 onwards, it further expanded the producer's responsibility, defined by the “polluter-pays” principle in the 1975 European directive, to household waste. It also fostered the creation of eco-organizations—federations of producers who assumed responsibility for the end-of-life management of their products.

 “In the 1990s, local authorities no longer had the financial and technical means to manage waste, which was becoming more complex,” explains Helen Micheaux, Associate Professor of Management Sciences at AgroParisTech. “Another solution had to be found. It was in this context that the idea of producer responsibility emerged.” “There was a real awareness. All these waste materials that we handled could be recycled. To achieve this, they had to be removed from household bins, implementing specific recycling channels for sorting and preparing them for reintegration,” says Françoise Weber, Director of Extended Producer Responsibility Schemes in France at Veolia. “With eco-organizations, we started sorting plastic, cardboard, paper, and glass packaging.” In the early 1990s, it was time to accelerate recycling efforts. 

Plastic Is No Longer Fantastic, Especially When It Comes to Single-Use

Plastic, it must be said, has taken a central position in the world of packaging and waste. Regardless of the oil shocks, plastic waste has increased from 4 percent of household waste in France in 1973 to 11.2 percent fifty years later. The pursuit of simplicity and convenience dominated an era waiting for a complete liberation from physical constraints, even though the seeds of the problems it caused were present from the beginning. In a 1972 television report archived by INA, the director of a plastic packaging company extolled the virtues of his industry: “We have always thrown away packaging; remember the tin cans, the drums? The normal trend is to seek lightweight packaging that is not returnable, and plastic materials are ideal for this.”2

Plastic was fantastic, to the extent that a Belgian artist adopted the stage name Plastic Bertrand, in reference to the plastic garments worn by “punks,” a movement that advocated for a break from the previous generation. At the same time, downstream in the production and consumption system, the director of an incineration plant, a certain Mr. Fourment, began to lament the proliferation of plastic bottles in waste: “These bottles are indestructible, which is why, to some extent, when we talk about biodegradability, from our current state of knowledge, it's science fiction.”3

Jean Soulier, Advocate of Waste Recovery and Social Entrepreneur

Born in 1868 in Meulan-en-Yvelines, Jean Soulier's journey is intertwined with the historical contingencies of the first half of the twentieth century. After studying at Lakanal High School in Paris, he joined the family waste recovery and valorization business to gain experience. However, his marriage to Emma Vachon led him to work with his father-in-law in Rouen. It is in this city that Établissements Soulier, master ragpickers, saw a significant part of its paper and textile recycling activity thrive on an industrial scale, even though the company remained relatively small.

In the 1910s, Jean traveled to the United States and Russia, which helped him build a network of contacts in the export industry that would serve him throughout his life. Unlike those waste collection companies that manage public services, the Soulier family directly profited from their trade: they purchased waste, sorted, valorized, and resold it at higher prices, generating revenue through the margins they obtained from these operations. Consequently, their success depended on the supply and demand of their products, and they only established themselves in regions where they believed there was a market.

In this context, the outbreak of World War I in 1914 temporarily halted their growth. For instance, a factory in Aisne was destroyed. In 1919, the family decided to reorganize the business, which refocused its operations in Rouen and transformed into the Société Anonyme des Anciens Établissements Soulier. Each brother focused on a specific activity: Jean became a wholesale rag dealer, and Eugène became a dealer in hides, leather, and horns. As the third administrator, Georges, Jean's son, was responsible for the recovery and shredding of rags and trimmings for paper mills. Their stores began to open throughout the city and its surroundings, and a large warehouse was established. Additionally, the family purchased real estate to accommodate workers who came to work, sometimes seasonally, in their factories.

The 1920s represented the golden age of the Établissements Soulier. With their growth, they acquired a large plot of land in Plaine Saint-Denis, a region of Paris already populated by many wholesale rag dealers. They established a branch there, which allowed them to expand their operations in Paris dealing in hides and leather, which they sold to shoe manufacturers in the capital and its suburbs. They subsequently acquired a business in Paris and workshops in Montreuil for the hides division.

At that time, Soulier surpassed all other rag establishments in Paris, leading them to go public in 1924. Although the rag trade had faced complications in large cities since the introduction of garbage trucks that operated early in the morning, in small towns and villages, it was still possible to collect from individuals who were happy to sell their rags, rabbit skins, animal bones, or anything they had scavenged from illegal dumps. Despite being a notable figure in the city of Paris, a member of the general council since 1901, and although he resided there part of the year at 115 Boulevard Haussmann, Jean Soulier remained loyal to Rouen. As a radical-socialist, he also sought to improve working conditions in the recovery and sorting trades. He built housing for seasonal workers in his factories, promoted apprenticeships, established a mutual aid fund for the profession, and attempted to maintain year-round production to “avoid unemployment among staff.” From 1921 to 1923, he oversaw the modernization of the old establishments in Plaine Saint-Denis, with special consideration for female workers, including a cafeteria, changing rooms, sinks, and showers.

Before the stock market crash of 1929, Jean Soulier embarked on another trip to the United States, continuing his efforts to expand exports. However, the global economic crisis quickly dashed his hopes.

In June 1930, Jean Soulier admitted that the company was facing a real setback, with merchandise dropping from 25,000 tons to 16,544 tons. The establishment turned to selling real estate to survive. Despite his social aspirations, Jean Soulier struggled to implement the social laws of the Popular Front in 1936, including paid vacations and a forty-hour workweek, which further destabilized an already fragile economic model. During World War II, he lost close collaborators, including his own son Georges. His workshops in Rouen were bombed. Établissements Soulier partnered with Cartonneries de la Rochette to create the Société Nouvelle des Établissements Soulier in 1946, a final attempt to overcome the crisis in rag, paper, and leather recovery, but the figures still did not improve. Ill and weakened, Jean Soulier delegated some of his responsibilities and passed away in 1954 in Rouen, where his company continued to collect and export rags as best it could. The establishments bearing his name were absorbed by the paper group Cartonneries de la Rochette in 1960, which, in turn, sold them to Compagnie Générale des Eaux in 1990 as part of consolidating various waste management services. While this recycling activity remained fragile, it allowed the group to develop expertise in the field.

In Chennai, the Informal Sector: A Key Link in Recycling

With a population of 1.4 billion, India has become a true demographic powerhouse, surpassing China. Alongside rapid urbanization and increased access to mass consumption, the subcontinent faces significant challenges in waste management. Historically, there have always been what are known as “informal waste pickers,” and they still play a crucial role that needs to be taken into account by major companies like Veolia.

Indian cities produce 68.8 million tons of waste per year, a quantity that could increase by 133 percent between 2015 and 2041—a staggering figure, especially considering that 91 percent of the collected waste is not valorized and ends up in open dumpsites.
In India, post-consumer waste is sometimes managed by the informal sector, where men and women provide pre-collection and valorization services. According to a document from the Centraider network, “these operators are often difficult to know and identify, as they make themselves less visible to avoid humiliation from the population or interventions from the authorities.”

This is why municipalities and even companies struggle to collaborate with informal sector workers. However, the stakes are significant, as highlighted by Kabadiwalla Connect, a technology-based social enterprise based in Chennai: “Leveraging the informal ecosystem of urban waste recyclers could reduce the amount of waste sent to landfills in Indian cities by 70 percent.”

Ragpickers, recyclers, and waste collectors often work in precarious conditions, but they play an essential role in waste management, helping to reduce the quantity of waste and minimize its environmental impact. In 2015, in the city of Chennai, Kabadiwalla Connect mapped and documented for the first time the “waste entrepreneur” or kabadiwalla in India. The study identified nearly two thousand of them in Chennai alone, where they collect over 24 percent of total recyclable waste, including paper, metal, plastic, and glass.


However, these actors face various challenges, including lack of visibility, incomplete information, and lack of official integration into the system. To address these issues, Kabadiwalla Connect has developed a platform to facilitate interaction between companies like Veolia and the informal sector. “Our goal is to strengthen the value of the informal supply chain,” explains Siddharth Hande, the founder and CEO of Kabadiwalla Connect. “One of our main initiatives is the establishment of a highly optimized plastic recovery facility supplied by the informal sector. We have a year and a half of experience with PET (petroleum-sourced plastic), and we achieve a high level of quality: 80 to 90 percent of PET is recovered on average, thanks to good sorting. The partnership with Veolia helps us improve the transformation and high-end valorization process.”

The company has set up a specific recycling infrastructure to obtain recyclable materials from the informal sector, initially focusing on plastic. The objective is to demonstrate that it is possible to obtain a significant volume of waste from the informal sector while benefiting from better prices, improved collection schedules, and a better understanding of the recycling market.

Gradually, the importance of managing the environmental impacts of this new material is emerging. It is in Germany and the Scandinavian countries that selective sorting has been most quickly embraced by the population in order to achieve this. Marc-Olivier Houel, General Manager of Recycling and Waste Valorization in France, as well as former Industrial Waste and Household Waste Manager in Sarre, remembers a time when everything had to be invented: “The Germans were pioneers in eco-packaging and the creation of eco-organizations,” he says. “In September 1990, they established the first eco-organization in Europe—the Dual System Deutschland (DSD)—and the Green Dot (Der Grüne Punkt)—the circular logo representing two intertwined arrows indicating that the company contributes to the treatment of packaging, which was later adopted by many countries, including France.

Veolia, which has just entered the German market through the acquisition of the cross-border company Kléber, will play a central support role by advising cities on the implementation of the new regulations, distributing new transparent yellow bags, raising awareness among citizens through collection operators, and recruiting specific sorting ambassadors.” Gradually, waste such as bottles, plastic films, yogurt pots, Tetra Pak packaging, and aluminum cans are collected and given back to the DSD: in the Saarland region, the quantities of lightweight household packaging collected and sorted have increased from zero in 1992, when the first selective collection system was implemented, to thirty kilograms per capita per year in 1995.

However, in Germany itself, sorting alone did not immediately lead to recycling. The created plastic streams did not immediately find outlets that had not previously existed; instead, they led to the creation of these outlets, starting from the late 1990s. “It was like a startup,” recalls Marc-Olivier Houel. “We were transforming our environment, and that of our clients, by putting pressure on the reuse of materials.” The creation of a material resource allowed for the establishment of dedicated plastic recycling channels for horticultural pots or the automotive industry five to six years later. In 1998, Mercedes signed a framework agreement for collection from car dealerships and the recycling of damaged car parts (bumpers, glass, batteries, wipers, etc.). “We found recycling channels with Mercedes throughout Europe,” recalls Marc-Olivier Houel. “The system was almost a closed loop. This is how we played a leading role in promoting the circular economy in Germany and Europe.”

To expand these channels, partnerships with large companies are essential for exploring possibilities and finding new outlets for recycled plastic, which historically had been used mainly for non-technical applications such as recycled PVC pipes. This entails both “assisting industrial companies in changing their approach to raw materials, accepting small defects in recycled plastics,” explains Martial Gabillard, “and adapting to the most complex demands of companies that want to maintain high-quality products with specific technical specifications”. Over the past twenty years, progress has been significant, to the point where, in 2021, the technological leader Thales partnered with Veolia to create the first eco-designed SIM card made from recycled plastic that meets the necessary requirements for strength, flexibility, and heat resistance.

Granules manufactured from plastic waste.
© Veolia Media Library - Christophe Majani D’Inguimbert


In general, "there is a great deal of partnership work with eco-organizations. We need to work together to secure long-term material resources for innovative recycling industries," says Françoise Weber and Sophie Petibon, Commercial Director of Recycling and Waste Valorization at Veolia. This partnership also extends to eco-design in order to close the loops. Veolia encourages its partners to manufacture monoplastic products that are pure and simple, requiring fewer chemicals and less energy for recycling. “We offer consulting services on eco-design to industrial companies, as well as certification of the level of recyclability of their packaging," explains Sven Saura, Director of the Recycling and Plastics division at Veolia. "It should be noted that using a bottle made from recycled plastic emits 75 percent less CO2 than one made from virgin plastic, and eco-design can further reduce this.”

Simplifying and standardizing the plastics used, especially those derived from recycling, is key to promoting the development of a circular economy. This is why Veolia formalized its brand of circular polymers, PlastiLoop, in 2022. With PlastiLoop, the group offers a range of recycled products structured to meet the needs of various industries that want to reduce their use of virgin plastic. It is an offer tailored to the specific needs of each industry, from automotive to agri-food, aiming to establish recycling as a shared standard.

However, the challenge of plastic use and recycling is far from being solved. The world consumes over 350 million tons of plastic each year, and according to the United Nations Environment Programme, if nothing is done, this consumption figure could triple by 2060 and exceed one billion tons.4 Currently, only 9 percent of plastic is recycled worldwide, almost 50 percent is landfilled, 19 percent is incinerated, and the rest ends up polluting the environment, sometimes in the form of micro- or nanoplastics. As an article in Le Monde published in 2023 states, “Every minute, the equivalent of a garbage truck filled with plastic waste is dumped into the oceans"5. While technical solutions are being developed, regulations still have a role to play, as is often seen in the interaction between technology and the law. Mandatory incorporation of recycled plastic in products, such as the European Union's requirement for bottlers to incorporate at least 25 percent of recycled plastic into their bottles by 2025 and 30 percent by 2030, will be crucial.

© Mirko Fabian

Organic Valorization: From Agricultural Fertilizers to Animal Nutrition

Organic materials have historically been among the most valued waste, even before the advent of sanitary cities. Derived from urban sludge and emptied septic tanks, they were transformed through industrial processes into fertilizers or compost before the establishment of sewer networks, which made the sludge too liquid to be spread in fields, and the mass disposal of household waste, which gradually mixed and compacted the waste in garbage trucks, making their valorization nearly impossible.

Organic Fertilizers Back in Favor

With the resurgence of organic fertilizers in the twentieth and twenty-first centuries, the emergence of wastewater treatment plants, and the new distinction of waste streams, the recycling of organic matter regained precision, as seen in Milwaukee in 1926. Veolia mobilizes its sewage sludge for this purpose and, in line with evolving regulations and needs, has established logistics that now allow for organic waste’s return to the land. Biodegradable waste collected directly from the agri-food industry, large retailers, or restaurants is transported to composting units before being spread in fields. Composting is the key method for valorizing this waste. It is a controlled biological process of degrading organic materials such as food waste, garden residues, and agricultural by-products. This ancient technique transforms the waste into compost, an organic amendment rich in nutrients that can be used as fertilizer to enrich agricultural soils as well as private gardens. Veolia has worked to optimize these processes and, most importantly, to operate them in accordance with the strict sanitary and environmental conditions defined by a series of laws and directives that consider the diversity of pollutants to be treated before returning waste to the soil.

The resurgence of organic valorization is more than a return to common sense. In the era of climate change, it is a means of capturing carbon in soil. “Biowaste allows us both to nourish plants with nitrogen- and phosphorus-rich fertilizers and to enrich soils with carbon,” emphasizes Maelenn Poitrenaud, Innovation and Development Manager at Sede within Veolia, the entity dedicated to agricultural services in France. According to the Four per One Thousand Initiative, launched by the French Minister of Agriculture Stéphane Le Foll during the COP21 in Paris in 2015, an annual increase of 0.4 percent in carbon stocks sequestered in the soil could limit the concentration of CO2 from human activities in the atmosphere. This represents significant potential, considering that in France alone, Sede composts 800,000 tonnes annually from its sixty composting sites. Moreover, in a nutrient-rich soil, plants grow faster and capture more carbon through photosynthesis. Hence, the importance of a mass return to organic valorization.

In France, the valorization of biowaste has progressed thanks to strict regulations promoting its sorting, separate collection, and appropriate treatment. Since January 1, 2012, large biowaste producers have been required to implement sorting and valorization solutions for these types of waste. Over the years, the AGEC (Anti-Waste for a Circular Economy) law has lowered the threshold so that by 2024, all producers will be subject to this obligation. Consequently, local authorities will have to provide individuals with separate collection and valorization solutions, notably through individual and collective composting. This challenge is significant, considering that currently half of France’s biowaste ends up in the gray bin (destined for incineration), and only 30 percent of the population reports sorting their biowaste at the source. Solutions exist, but they need to be generalized and provided with the means for deployment, both in France and worldwide, in order to increase their value.

The Development of Higher Value-Added Valorization

In contrast to the indiscriminate massing of waste streams, it is their increasingly minute separation that enriches the value of recycled organic matter. Veolia, in partnership with Angibaud and Recyfish, markets fertilizers made from fish waste. Primarily used in high-value crops such as viticulture and market gardening, the resulting “fish guano” is an organic fertilizer rich in nitrogen and phosphorus that also affects the microfauna and microflora of the soil, crucial for the optimal exchange of elements between the soil and the plant.

Moving upmarket also requires mastery of new techniques. “Since its creation in 1979, Sede has acquired more expertise in sludge, drying, composting, and anaerobic digestion, enabling us to offer a more diverse range of biowaste valorization pathways today,” explains Morgane Maurin, Secretary-General of Sede. “What we spread in the fields is a very diverse range, including high-quality compost and premium fertilizers such as Pro-Grow, Vital, and ADS.” On Veolia's composting sites, as Guillaume Wallaert, former Director of Biowaste Solutions at Veolia, points out, “the AEROcontrol system, for example, accelerates the degradation of residues by using a probe to measure parameters such as compost temperature to optimize air injection, improve the maturation process, and obtain higher-quality compost.”

To better support farmers, Veolia has also pioneered innovations in precision agriculture. During spreading, it is also possible to observe how plants consume fertilizer and what their needs are, in order to optimize its use. “We apply biostimulants to the plant so that it can use the fertilizer to its maximum potential, allowing it to develop optimally and resist its environment,” says Maelenn Poitrenaud. The same goes for soils: the Soil Advisor application helps farmers optimize fertilization by using organic fertilizers such as compost.

Veolia now even goes so far as to be a shareholder of Mutatec, a startup that transforms organic waste into proteins for animal nutrition through the breeding of black soldier flies, which produce insect protein concentrates from the waste material. “Bioconversion is a future activity that addresses the global food challenge and the objective of a circular economy by providing a better path for the valorization of organic by-products,” emphasizes Jean-Christophe Perot, regional director for the Southeast region at Sede.

From Pollution Control to Valorization: The Emblematic Example of Hazardous Waste

The progress of recycling over the past few decades has been achieved through both the rediscovery of ancient practices and the implementation of new responsibilities, the development of new techniques, and the strengthening of environmental standards. The different material flows have thus seen an improvement in their valorization, but perhaps none is as emblematic of the era and the DNA of Veolia as hazardous waste. Constituting a new and complex pollution, the treatment and recycling of these waste streams have developed from the entrepreneurial spirit of Veolia's teams. Jean-François Nogrette, director of the France zone and Special Waste Europe, is well acquainted with this story. “It was Veolia's Water branch that invented what became hazardous waste treatment in order to preserve its resource,” he summarizes. It all began when Bertrand Gontard, director of the water treatment plant in Méry-sur-Oise, realized that industrial effluents discharged into the Oise River were threatening the treatment of its water. To purify the river’s water, he had to use even more activated carbon, and a shortage was looming, which would mean cutting off drinking water for the residents. To address the problem, he proposed that industrial companies treat their effluents directly in a specialized center, without waiting for the pollution to reach the river.

“In his career, he also encountered a company called SARP,” recalls Jean-François Nogrette, “which occasionally collected and pumped hazardous waste. He drew inspiration from this to create SARP Industries in 1975, a subsidiary of Compagnie Générale des Eaux,” and established a first site on the Seine. That same year, the first major waste law imposed for the first time traceability of waste considered toxic and applied the principle of extended producer responsibility. However, the economic model did not yet exist, as no industrial company wanted to pay for waste treatment. Therefore, it was Bertrand Gontard himself who convinced water agencies to finance treatment centers by levying a tax on industrial companies, according to the polluter-pays principle.

Déchets dangereux : les deux pages qui écrivent le début de l'aventure

In 1975, Bertrand Gontard initiated the establishment of SARP Industries by sending a letter to Bernard Forterre, one of the key lieutenants of Guy Dejouany, the CEO of CGE. The ownership structure and positioning of the business, the accounting organization (“Colette will take care of the accounting without difficulty”), the creation of a bank account, and the organizational chart of an activity expected to generate over four billion euros in revenue in 2022 were summarized in less than one and a half pages.

Similar to a century earlier during the sanitation of cities, the attention was given to the reaction of vacuum truck operators who might perceive it as new competition. However, this time it was the internal vacuum truck operators within the company. At that time, the idea that a collective treatment center would not handle collection was a novelty. For Bertrand Gontard, working with all collectors, including the group's competitors, allowed for all human, technical, and financial efforts to be focused on treatment. This vision from the very beginning still persists today. For a long time, it was a significant competitive advantage. Nowadays, the entire sector has adopted this model, both in France and elsewhere.

Based on the experience of the Compagnie Générale des Eaux in water treatment and its culture of engineers from prestigious government bodies, SARPI (SARP Industries) experimented, innovated, and sometimes faced failure. It should be noted that at that time, knowledge in this field was not well-developed. “Before 1975, hazardous waste, particularly from industrial and chemical activities, was not specially treated; it ended up in landfills or was diluted in watercourses,” recalls Cédric L'Elchat, CEO of SARP Industries. Initially, SARPI attempted to incinerate hazardous waste in a furnace, but this was a resounding failure: the furnace was damaged by corrosion caused by acids released during the combustion of toxic wastes such as sulfur and solvents, which are now prohibited chemicals. However, SARPI retained the trust of the group, which provided it with the most valuable resource for developing such a complex activity: time.

After approximately ten years, the subsidiary managed to treat the waste by continuously raising the bar of expertise, testing, and learning to characterize hazardous waste. “There is no client who accurately describes their waste,” notes Jean-François Nogrette. “Some know exactly where it comes from, but for others, it is the result of mixtures. We have to perform chemical analysis in the laboratory to characterize the waste and prevent dangerous combinations. Thus, we have developed a genuine culture of waste chemistry, which later motivated us to move toward recycling it, as it is this intimate knowledge of the waste that drives us to extract more value from it.”

As a result of this progress, in 2022, Veolia not only treats but also valorizes hazardous waste, generating over one billion euros in revenue in France and over four billion euros worldwide. While SARPI initially treated waste from large industrial companies, it is now active in various sectors, including “chemistry, petrochemistry, pharmaceuticals, vaccine manufacturers, and healthcare waste,” as specified by Cédric L'Elchat. The automotive industry represents a significant branch of hazardous waste, particularly with the proliferation of lithium batteries to meet the growing demand for electric vehicles. The challenge in this area lies in their recycling, as end-of-life batteries contain valuable materials such as various plastics, solvents, electronic components, and even high-value metals like lithium, cobalt, copper, manganese, or nickel.

SARPI will leverage the expertise of its site in Dieuze, Moselle, to recover these materials, supported by European regulations that will require the inclusion of recycled raw materials in the production of new batteries. By 2031, batteries will need to contain 16 percent recycled cobalt and 6 percent recycled lithium and nickel, with these percentages increasing over the years.

© Markus Spiske

Finally, while SARPI initially focused on water protection, it also addresses soil decontamination, investing in the remediation of industrial sites that are either at the end of their life or abandoned. “We deploy technologies to treat industrial brownfields,” explains Cédric L'Elchat. “We treat the hazards that can affect groundwater and surface waters, which may become contaminated by heavy metals such as lead or arsenic or by organic compounds such as hydrocarbons or methane.” Advanced technical solutions exist, including stabilization to reduce the mobility of pollutants in the soil, solidification to make the soil impermeable and trap pollutants, and thermal desorption to heat the soil and volatilize toxic components. For example, the latter method was used by Veolia to remediate the Fiat industrial site in Kragujevac, Serbia. Physico-chemical and biological treatments are also used, along with phytoremediation, which offers a more economical and ecological approach to soil decontamination. This technique is currently being used experimentally to treat contaminated soils around the Fukushima power plant in Japan.

Ultimately, whether it is paper, glass, plastic, organic matter, or hazardous waste, when we consider these materials, we are confronted with the finiteness of our resources. Waste treatment prevents pollution of the remaining natural resources, while recycling helps reduce extraction. It is essential and even virtuous in this sense, and there is still room for improvement. “In the Rennes metropolitan region, for example,” adds Martial Gabillard, “you are no longer allowed to bring grass clippings to waste disposal facilities; instead, composting is mandatory. We need to make these kinds of societal choices.” However, more fundamentally, since we cannot escape natural limits, we must remain aware and continue to steer mindsets toward greater resource efficiency.

In Milwaukee, Nothing Is Wasted, Everything Is Transformed... into Fertilizer

Within the Great Lakes region—which represents 20 percent of the world's fresh water supply and 84 percent of North America's surface fresh water—Lake Michigan is the largest reservoir of fresh water in the United States. Along its shores, the city of Milwaukee and its industries, which have historically served as catalysts for its growth, depend heavily on water for production or transportation. Water is perhaps even more of a major issue for the region than elsewhere, and from its purification emerges a gem: Milorganite®, a high-quality fertilizer. But how can water be transformed into fertilizer? Here are some explanations.

The first wastewater treatment plant in Milwaukee, Jones Island, was established in 1925. It was the first activated sludge plant in the United States—a biological process for wastewater treatment using microorganisms. And it was as early as 1926 that the Milorganite® production process was implemented and offered to fertilize the agricultural land in the region. Without delay, marketing, distribution, and commercialization of organic fertilizers derived from the plant followed the mass treatment of wastewater: it was a pioneering approach in the United States.

Today, approximately fifty thousand tons of Milorganite® biosolid fertilizer are produced annually at the Jones Island factory. This high-quality fertilizer has earned the “Exceptional Quality” label from the US Environmental Protection Agency (EPA). It is also certified by the Department of Agriculture due to its production from renewable sources. Initially intended for green spaces in the area, Milorganite® is now marketed throughout the United States, Canada, and the Caribbean.
Since 2008, Veolia has been responsible for operating the Milwaukee wastewater treatment plant with comprehensive activities on behalf of its client, the Milwaukee Metropolitan Sewerage District, and its 1.1 million inhabitants: wastewater treatment and recycling, biogas and electricity production, disposal, and, of course, the valorization of sludge with the production of Milorganite® biosolid fertilizer (Milwaukee Organic Nitrogen). Sensitized to biodiversity, the site's employees have even built a nest box on the Milorganite® production site to accommodate peregrine falcons. While this species’ population had greatly declined after World War II, they have been expanding again since their protection in the 1970s—a symbol of humans’ ability to act to protect the environment.

In Australia, Fertilizer Comes from the Salt Lake

Alternatives to synthetic fertilizers can come from recycling organic waste...or be extracted directly from a lake. This is the case in Western Australia, where the power of sunlight allows for the extraction of potassium sulfate (SOP), an essential fertilizer for plant nutrition, from Lake Way, which is rich in minerals. However, this requires advanced technological expertise: the country's first processing plant, operated by Salt Lake Potash Limited (SO4), has adopted crystallization technology developed by Veolia.

Lake Way is a shallow brine aquifer beneath a dry salt lake surface. Minerals that have been extracted from the lake's catchment area have been flowing into it for millions of years, resulting in its particularly rich concentrations of potassium, one of the three essential nutrients for plant growth, ready to be exploited. “The main advantage of potassium sulfate is that it does not contain chloride,” emphasizes Tony Swiericzuk, former CEO of SO4. “The term ‘potash’ usually refers to potassium chloride, the benchmark for such fertilizers, but it is not well-tolerated by the poor, arid soils of Australia, the Mediterranean, Africa, and the Middle East.”

“It also affects the taste and color of certain cash crops such as nuts, berries, citrus, and other fruits.”

After extracting the brine, removing contaminating salts, and allowing the water to evaporate through the action of the sun, the concentration of potassium sulfate gradually increases before entering the crystallization stage. “To convert the collected salts into high-quality potassium sulfate, Veolia has designed two crystallizers. One is used to grow and purify potassium sulfate crystals, and the other is used to produce secondary schoenite salts, which are recovered from the recycled potassium sulfate mother liquor. These salts are then combined with primary schoenite salts and added to the SOP crystallizer to maximize potassium yield,” explains Jim Brown, former Executive Vice President of Veolia Water Technologies Americas.

The goal is to deliver 245,000 tons of potassium sulfate per year in regular production. This is a welcome addition for Australia, which imports almost all of its SOP by ship from Belgium and Germany, and it provides a new source that offers proximity, which is important for customers in Southeast Asia and Australia.

  1. INA Société. “Vie moderne : les ordures” [online video]. YouTube, July 23, 2012. ↩︎
  2. Ibid. ↩︎
  3. Ibid. ↩︎
  4. OECD, press release, “Global plastic waste set to almost triple by 2060, says OECD,” June 3rd, 2022. ↩︎
  5. MANDARD, Stéphane. “Le plastique, une menace protéiforme [Plastic, a protean threat],” Le Monde, May 29, 2023. ↩︎

STORY #8

Le 21 sept. 2023

Treating Waste: The Era of Consumer Society

In the past, when waste was considered a resource, it did not need to be treated. It was either collected for free by ragpickers or, in the case of organic materials, sold to be spread in fields that supplied the urban market. The break in this cycle was due to the significant increase in volume of waste caused by urban expansion and, consequently, the deadly epidemics caused by water contamination. It was also due to the emergence of new chemical and industrial pollutants that could not be assimilated by the soil's metabolic cycle.

However, waste treatment only gradually appeared, with the initial phase consisting of removing waste and making it invisible through burial or incineration, without considering the environmental consequences. In 1886, New York dumped 80 percent of its waste into the Atlantic Ocean, a good portion of which washed back along the coast and its beaches. The arrival of automobiles was seen as a solution to the nuisances caused by horses, while the first citizen mobilizations on the subject were led by women, for aesthetic and domestic reasons. The first generations of incinerators in the United States, in the 1920s, resulted in terrible pollution, contributing to environmental inequalities. It was through their territories’ limited capacity to absorb these pollutants that cities gradually reached their limits, forcing them to gradually treat their waste and once again delegating this invisible part of the city to other actors. If waste had been managed on a national or global scale, there is no doubt that waste’s relegation to neglected and stigmatized areas without concern for treatment would have continued, as evidenced by today’s illegal trafficking of hazardous materials such as electronic waste or certain chemicals.

Grégory Quenet

In the nineteenth century, if the concept of “circular economy” did not exist, it is simply because it had always been in practice, implicitly, without needing to be defined. The few products that society considered useless and disposable often ended up in the soil or water, but they were assimilable, as they were few in number and mostly organic. A profound rupture occurred during the twentieth century, driven in particular by the chemical and petrochemical industries that fueled consumer society. As society urbanized, waste became “bulky,” to use a term still used today for some of them. Influenced by hygiene, there was a need to treat waste first as a flow, meaning transporting it out of cities by horse-drawn carriages and later trucks, as well as utilizing the kinetic force of water through sewage systems. In his book, Le Propre et le Sale, Georges Vigarello draws a parallel between these two depreciated professions: the “dawn workers” who collected garbage and the “water workers” who operated in the sewers. It was a shadowy job that made this waste invisible. Waste was then stored in landfills, increasingly farther away as rapid urbanization brought people closer to their own piles of garbage. No one wanted to live near these cesspools, amidst the foul odors. The twentieth century marked the culmination of the long process of the “olfactory silence” of cities, as beautifully named by Alain Corbin in his seminal work on smell and social imagination, Le Miasme et la Jonquille.

From this visceral need for cleanliness, a profession was born: waste collection and transportation, which revived the same debate as water services in the late nineteenth century, regarding the choice between municipal management and public service delegation. Unlike water distribution services, which saw the creation of two private giants, the Compagnie Générale des Eaux (CGE, now Veolia) and the Lyonnaise des Eaux (now Suez), waste management and garbage collection services were in the main run by small local and artisanal companies initially, as they required fewer resources. Even during the First World War, these small companies’ organization was not questioned, despite facing a series of difficulties (staff shortages, horse requisitions, a downturn in sludge sales, expensive goods, etc.), and the city of Nantes, for example, continued its contract with the Grandjouan company, which later became a subsidiary of CGE. “Individual initiative is always better equipped to find remedies than a public administration,” claimed the municipal council in 1915. The gradual mechanization of these jobs in the 1920s, with the first garbage trucks, and later, after the Second World War, with the widespread use of compacting garbage bins, complicated the lives of all kinds of waste collectors. However, it was the explosion of consumption that made the old waste recovery system impossible.

As early as the interwar period, certain American companies theorized the concept of “planned obsolescence” to stimulate growth. Faced with declining sales, lightbulb manufacturers agreed to limit the lifespan of their products to encourage consumers to replace them more frequently. Another famous example is DuPont de Nemours, which deliberately reduced the lifespan of stockings and tights sold by the company. The increase in waste was such that historians John R. McNeill and Peter Engelke refer to it as the “great acceleration” in their book of the same name, starting from the mid-twentieth century. The challenges required larger-scale solutions to waste collection and treatment solutions, leading to the concentration of local companies within larger groups. This is the story of the CGEA (Compagnie Générale des Entreprises Automobiles), which integrated a series of local subsidiaries, such as Grandjouan for collection and transportation, USP (Union des Services Publics) for incineration plants, SEMAT (Société d'Équipement Manutention et Transports) for providing waste bins and vehicles, and Soulier, acquired from Cartonneries La Rochette, for cardboard and paper recovery.

For local authorities, these companies managed one of the least noble activities: dealing with the heaps of waste produced by society. This is a little-told story, as it is about the invisibility of our waste via its burial or incineration, a necessary condition for the immaculate cleanliness of our cities and villages. But economic and ecological logic has now come to question this new order of things.

The Explosion of Waste and Waste during the "Trente Glorieuses"

Starting from 1948, the French entered what economist Jean Fourastié called the Trente Glorieuses (the Glorious Thirty), which lasted until 1973. While, like in many countries, there was a shortage of everything after the war, the standard of living rapidly increased during these three decades. With falling product prices, the beginning of globalization, and a new form of unabashed consumption, the accumulation of goods skyrocketed. “The world of things seemed limitless: gas stoves, refrigerators, and washing machines; indoor toilets with flushes and bathrooms with water heaters; elevators and garbage chutes; Solex bicycles and cars; transistor radios and televisions; pocketbooks and ballpoint pens; Formica kitchens and plastic basins; ‘instant’ soups and frozen foods; Omo laundry detergent and Dop shampoo; jeans and miniskirts…” lists historian Jean-Claude Daumas in his article "Les Trente Glorieuses ou le bonheur par la consommation"1, published in the Revue Projet in 2018. This is an inventory, à la Prévert, that echoes "La Complainte du progrès [The Complaint of Progress]", a song recorded by Boris Vian in 1955.

© Claudio Schwarz


This advent of consumer society was accompanied by numerous excesses, which gradually became subjects of conversation and attracted criticism from philosophers, ecologists, and economists. Overconsumption, waste, and pollution were vehemently denounced by Hannah Arendt, Jean Baudrillard, Kenneth Galbraith, René Dumont, and others. This new form of society encouraged single-use consumer goods and the planned obsolescence of products. Instead of repairing and maintaining like their predecessors, the French began to throw things away. Disposable products multiplied, such as beer or soda cans. While in 1947, 100 percent of sodas and 58 percent of beers in the United States were sold in reusable bottles; by 1971, this had dropped to only 25 percent. The challenges not only involved quantitative aspects but also qualitative ones, as waste became more complex than before, making it more difficult to recover for other uses, and sometimes taking decades, or even longer, to degrade in the environment. Waste also became industrial, medical, electronic, and nuclear. Plastic waste sits at the intersection of these two challenges, and it accumulates.

In 1960, each French person produced an average of 250 kilograms of waste per year. This number would only increase over the following decades, as growth of waste was estimated at 5 percent annually. To get rid of this accumulation of new waste, the solution was simple: it were disposed of without much care for the natural environment, through landfills, sewers, or even immersion. The issue of waste treatment became crucial, as the society of abundance rapidly polluted our waterways, soil, and air. This development was highlighted as early as 1962 by American economist and sociologist Vance Packard in The Waste Makers, as well as by Rachel Carson, the first environmentalist to raise the alarm about pesticides in her book Silent Spring that same year. The question of waste treatment slowly made its way into institutions, which began to take initial measures on the subject; authorities finally recognized the nuisance caused by waste and started to regulate it. In 1972, the London Convention regulated waste disposal at sea, including hazardous waste such as industrial sludge or radioactive materials. It was one of the first international conventions for the protection of the marine environment against human activities.

Back When Garbage Trucks Were Electric

Is the electric car the future of the automobile? Difficult to say, but it is certainly its past. Contrary to what many imagine, the first electric vehicle dates back to 1834. It was designed by American Thomas Davenport and, at the time, resembled a locomotive. In 1859, Gaston Planté developed the first rechargeable battery, an invention that allowed Thomas Parker to build what is sometimes considered the first electric car in 1884, even though it resembled a horseless carriage.

Quickly, electric cars proved to be very competitive: they were reliable, easy to start, left no smoke in their wake, and cost less to build than gasoline cars. In 1898, the Automobile Club de France organized a “competition for automobile carriages” that highlighted the superiority of electric vehicles.

After the initial tests, eleven electric carriages and only one gasoline-powered one qualified to participate. At the end of the competition, the jury pronounced an implacable sentence: “It now seems established through experience that the petrol-driven motor carriage cannot constitute a system for operating public cars in a large city.”

It should be noted that the initial use of automobiles primarily involved municipal services in major cities: mail, taxis, buses, trams, and...garbage collection! In 1900, electric taxis roamed the streets of New York and, in 1904, the city of Paris also equipped itself for interurban mail distribution. In Great Britain, milk bottles were transported from house to house in electric trucks at the beginning of the twentieth century. After World War I, oil temporarily became expensive, and the cost-effectiveness calculations quickly made sense for municipalities.

In the 1920s and 1930s, garbage trucks began to become widespread in big cities, gradually replacing the old horse-drawn carts. Founded in 1925 and based in Villeurbanne, Sovel (Société de véhicules électriques) quickly established itself in the manufacture of trucks dedicated to waste collection and road maintenance. Antoine Joulot, an engineer from the mines and an administrator for CAMIA (Compagnie auxiliaire des municipalités pour l'industrie et l'assainissement), quickly realized the potential of these electric machines. He envisioned them being powered by electricity from the incinerators that his company operated in France, in parallel with the steam used in heat networks.

After Villeurbanne, Antoine Joulot conducted an experiment in Tours, where CAMIA—which would later be acquired by CGEA, a future subsidiary of Veolia—managed an incineration plant: at a speed of twenty kilometers per hour, a Sovel truck could collect garbage for forty to fifty kilometers before going to recharge at the plant.

The system was then replicated as part of a mixed management contract in Bourges in 1930: the company La Berruya (which included CAMIA) for the operation of the incinerator, Sovel for the collection of household waste using electric vehicles. The batteries were charged at night when the electric vehicles were idle. The electric motor, signed by Jacques Frères companies, was originally located at the rear of the vehicle (hence the very flat and vertical shape of the front cabin hood).

In Bourges, collection was carried out by five electric trucks with tilting bins closed by sliding covers. The two six-horsepower electric motors and the Tudor lead-acid battery with 380 ampere-hours had to pull five tons of payload! These electric trucks perfectly met the needs of garbage collectors: reduced speed, sufficient autonomy for a neighborhood, ability to maneuver through narrow streets, no noise nuisance, no inhalable pollution, and low energy cost.

And that's not all: mastering the driving of such a vehicle did not require any specific training. As historian Alain Belmont writes in an article, “In a Sovel truck, there was no clutch, no gearbox, no carburetor, and of course, no internal combustion engine, so there were almost no possible breakdowns. Considered indestructible, these trucks sometimes kept running for nearly fifty years!” The batteries, located in the middle of the vehicle to evenly distribute the weight, were easy to recharge from the power grid and were covered by a maintenance contract that offered several years of warranty. By the 1920s, gasoline cars were becoming much more competitive, and their prices dropped drastically, especially for the Ford Model T, which cost three hundred dollars by the end of the decade—an affordable amount for a worker. But the shortages and restrictions of World War II gave a second life to Sovel's garbage trucks. The cleaning and transportation company Grandjouan (a future subsidiary of Veolia) put two electric compacting bins into service in 1942 in Nantes. Sovel trucks were still used until the 1960s–1970s, for example in sanitation in Lyon or for garbage collection in Rouen and Courbevoie. Despite these sporadic uses, gasoline and diesel cars gained the upper hand over electricity, which could not compete in terms of cost, autonomy, and recharge speed, and Sovel definitively closed its doors in 1977.

Waste in the city, Inda.
© Balaji Srinivasan

In France, Laurence Rocher, a lecturer in planning and urbanism, points out that “the organization of waste collection and treatment was characterized by the absence of a dedicated national policy. The regulatory framework was produced by different ministries according to the sectors producing waste.” The Ministry of Equipment was responsible for waste from public works and urban planning, the Ministry of Agriculture for agricultural waste, the Ministry of Industry for waste from manufacturing activities, and so on.

The creation of a Ministry of the Environment in 1971, whose initial objective was to combat noise pollution, allowed for the structuring of the waste sector. Thus, on July 15, 1975, the first major law on waste management was enacted, contemporaneous with similar laws in Germany and the United States, and served as the basis for national environmental regulations. It stipulated that local authorities now had the responsibility for the collection and disposal of household waste from their constituents in approved locations. The waste producer also became responsible for their waste. This was a turning point. “When the law took effect, industrial companies asked us to dispose of their waste while demanding guarantees that the waste would be treated in accordance with regulations,” recalls Alexander Mallinson, regional director at Veolia, who was responsible for waste recycling and recovery activities. It was thanks to these regulatory measures that local authorities increasingly turned to private service providers like CGEA (Veolia's future subsidiary) through public service delegations. As environmental protection rules multiplied, waste treatment facilities became more technical, and the use of CGEA became the norm.

© Pexels

From the Professionalization of Landfills to Industrial Ecology Hubs

Until the 1970s, the state’s priority was hygiene and public health, and environmental protection was only an additional consideration. But things gradually changed, as Laurence Rocher analyzes in her thesis “Governing Waste”: “These concerns regarding hygiene, environmental protection, and the reduction of nuisances led to the rejection of uncontrolled landfills as a disposal method and the acceptance of controlled landfills.” In 1972, although 80 percent of the French population had access to waste collection and treatment services, disparities between large cities and rural areas remained significant. Thus, a large part of the territory had no access to any collection or treatment system. As a result, waste continued to feed illegal landfills. In 1978, the National Agency for Waste Recovery and Disposal (ANRED), the predecessor of ADEME (the Agency for Ecological Transition), launched the France Propre (“Clean France”) program. Thanks to this program, it is estimated that 1,500 illegal landfills were eliminated or rehabilitated.

But the 1980s were also marked by several environmental scandals, particularly concerning fraudulent waste management, which accelerated the transformation of the sector. One of the most emblematic scandals was the Montchanin landfill in Saône-et-Loire, where hundreds of thousands of tons of industrial and hazardous waste were dumped by trucks from all over Europe for ten years.

It all started in 1976 when the mayor of the municipality entrusted an eight-hectare plot of land to a waste operator, Luc Laferrère, who was supposed to establish the first controlled landfill in Burgundy. Only household waste was allowed on the site. Trucks registered in France, as well as in Belgium, Germany, and even Switzerland, dumped their waste, which was then covered with soil. This strange activity caught the attention of the local residents, who quickly complained about the nuisances caused by the landfill—especially the odors. In 1981, a few residents of Montchanin founded the Association for the Defense of the Montchanin Environment to address the issues related to the landfill.

The living conditions and health of the residents became increasingly alarming: several general practitioners in the municipality observed an increase in consultations for respiratory problems and irritation of the mucous membranes. In a series of articles in the Journal de Saône-et-Loire dedicated to the environmental scandal, Pierre Barrellon, a resident of the municipality and whistleblower, explained the cause of the nuisances: “It was chemical industrial waste, as well as hospital waste. We will never really know what was buried here, but it was anything but harmless. The origin of the trucks and the reading of several subsequent reports suggest that scrapings from contaminated sites, hydrocarbons, paints, solvents, sulfur, toluene, benzene, and even phosphorus, which ignited upon contact with air, must have been buried in Montchanin. Long-term and diverse pollutants. Unstable products whose evolution, or even reactions when they come into contact with each other, cannot be predicted by anyone.” Thanks to the mobilization of the residents, the government suspended the landfill's activities in 1987 before definitively closing the site in 1989.

It was not until 1998 that a trial began, when 80 percent of the adults in the town joined as civil parties. However, in legal terms, “it was much ado about nothing,” to quote Pierre Barrellon, who was also the deputy mayor from 1995 to 2008. The operators were sentenced to three years of suspended imprisonment and a fine of 150,000 francs.

However, the political impact was quite different. The media coverage of the scandal had a strong influence on the creation of the July 1992 Royal Law on Waste Disposal. Its rapporteur in the Senate, Bernard Hugo, estimated at the time of its examination that it was “crucial to restore public confidence, which was marked by the Montchanin scandal,” while also believing that “the evolution of the waste management market represents an economic development opportunity for French industrial companies in this sector, which have significant technical expertise.”


© Matt Seymour

The Royal Law promoted the environmental quality of landfill sites. It put an end to existing landfills by providing financial incentives for the restoration of collective municipal waste disposal facilities and the remediation of land polluted by these facilities. The law also aimed to definitively close small illegal rural landfills. And indeed, in recent years, landfill management has become more professionalized, thanks to specialized companies like CGEA. The landfill sites, previously owned by a wide range of owners, including individual holders and civil engineering companies (“the ‘REP’ in Claye-Souilly initially stood for Routière de l'Est parisien!” recalls Didier Courboillet, Deputy General Manager of Recycling and Waste Recovery in France) will see their organization become more streamlined. In the 1980s and 1990s, CGE and its subsidiaries acquired landfill sites to manage them in a more standardized manner.

Control of waste at the entrance, strict distinctions between ordinary waste and hazardous waste, the impermeability of landfill cells, leachate recovery and treatment, the reduction of nuisances for nearby populations… The management of these sites has proven to be demanding, especially as new expectations for the circular economy emerged in the 1990s.

These sites are still necessary for the disposal of non-recyclable waste, and according to ADEME, there are still 36,000 illegal landfills in 2022. But they have gradually transformed into industrial ecology hubs, accumulating functionalities. They develop their energy production from buried waste, converting methane from the fermentation of organic waste into electricity or biogas. The Claye-Souilly landfill has thus become one of the largest biomethane production units in Europe and an emblematic site for renewable energy production in the Île-de-France region.

They also incorporate recycling, the composting of plant waste, transformation of bottom ash, and valorization of used tires, among other functions, while making room for other facilities. For example, Veolia inaugurated its first waste collection centers as early as 1986. As sorting centers were established, the company began to close old landfills. This was the case with the Tougas landfill, which closed its doors in 1992, and Veolia took charge of its post-operation. “This means that we ensure the end-of-life management of the landfill, installing drains, gas capture systems, covering it, and monitoring its evolution and effluents. It is a great responsibility because we have to ensure the management of potential pollutants,” explains Annaïg Pesret-Bougaran, director of the Arc-en-Ciel sorting center in Couëron, Loire-Atlantique, which was built a few kilometers from the now-closed landfill site. Its seventy hectares have been replaced by tree hedges and photovoltaic panels.

Post-operation also ensures, according to specific health and environmental rules, the progressive restoration of these spaces that were borrowed from nature. At the Claye-Souilly site in Seine-et-Marne, Veolia is responsible for replanting the largest forest in Seine-et-Marne since the nineteenth century, when the department was extensively deforested to meet the demand for wood supply and agricultural land development.

© Igor Haritanovich

Incineration: The First Alternative to Landfill

Originally, the two basic waste treatment methods were landfilling and incineration. Both processes have contributed to the cleanliness of cities since the late nineteenth century. At that time, landfills were more often located in rural areas, while incinerators were found in urban areas. This distribution was driven by cross-cutting imperatives of public health (waste placed in landfills could attract bugs and larger animals and pollute water) and performance (incinerators being more efficient in reducing the significant volume of urban waste). Additionally, the geographical constraints played a role, as vast and sparsely populated rural areas could more easily accommodate landfill sites, while cities required facilities with a smaller footprint.

The English were the first to develop incineration solutions in 1865, installing a modest furnace in Gibraltar to burn waste from the British army. In 1870, the first municipal incinerator was established in Paddington, a London district. At that time, these “destructors,” as they were called across the Channel, did not function well and did not burn all the waste, causing black smoke in the surrounding areas. However, newer generations of incinerators increased the efficiency of combustion and allowed for the utilization of energy for heating or electricity. According to Gérard Bertolini, a CNRS research director, “in 1906, 140 to 180 (over 150, according to other sources) English cities primarily used incineration to treat waste, and over half of them recovered the energy produced, including 45 to 65 cities linked to power plants.”

Garbage collection by dump truck in Montmartre, 18th district of Paris, 1950s.
© Veolia Archives

In France, it was not until 1905 that the first incinerators were established in four waste treatment plants: in Saint-Ouen, Issy-les-Moulineaux, Romainville, and later in Ivry (in 1912). In 1927, SEPIA (Société d'Entreprises pour l'Industrie et l'Agriculture) built a modern incineration plant in Tours, capable of producing electricity and bricks from the recovered bottom ash after combustion. It was even decided at the time that waste collection would be carried out by electric trucks that could recharge directly at the plant. In the 1930s, under the influence of the hygiene movement, incineration gained significant popularity, as fire was believed to purify everything. The Union des Services Publics, a future subsidiary of the CGEA group and Compagnie Générale des Eaux, developed incinerators in Bordeaux (1932), Rouen (1933), Nancy (1933), Marseille (1935), Roubaix (1936), Monaco (1937), and Bourges (1938).

By 1939, over twenty French cities had adopted incineration. In contrast, both England and the United States gradually shifted away from incineration and towards sanitary landfilling, as certain waste did not burn well and residents began to complain about the proximity of incinerators due to the foul odors. In France, incineration continued to coexist alongside landfills after World War II: the Nanterre plant incinerated waste from seven municipalities in the western suburbs, and the city of Lyon supplied its incinerators with waste from neighboring municipalities.

Incineration experienced a renewed interest in the 1990s. The 1992 law provided for the limitation of landfilling as a waste disposal method. Its importance grew even further in 1994, when the law prohibited incineration if it did not allow for energy recovery. The objective was to valorize both the materials and the energy content of waste, which could produce heat or electricity. This led to the systematic deployment of old but previously outdated processes due to the emergence of other, cheaper energy sources, as well as the implementation of policies that encouraged industrial efficiency on their facilities. Although the 1992 law favored waste incineration over landfilling, the development of energy recovery systems progressed slowly.

In a 1999 report on waste valorization techniques, the Senate noted that out of 139 incinerators, “almost three-quarters... do not have energy recovery.” More broadly, while France was among the countries with the highest number of incinerators at that time, incinerating 40 percent of its municipal waste, it lagged behind Sweden (45 percent), Denmark (56 percent), Switzerland (60 percent), and especially Japan, where incineration was the predominant waste treatment method (75 percent). It was not until the 2000s that incineration plants transformed more widely into energy recovery facilities, while simultaneously facing—ironically—a new health challenge: air pollution. While pollution from incineration emissions was not a concern in the 1950s due to limited knowledge of its effects and composition, the situation changed in the 1970s. Environmentalists began to closely examine these issues, to the point that in 1975 the Friends of the Earth in Privas, Ardèche, filed a lawsuit against a municipal solid waste incinerator project.

“The installations were subject to dust reduction measures” during that decade, according to the journal Pour Mémoire, published by the Ministry of Ecology. Treatment of emissions further intensified in the 2000s, aided by the initiatives of companies like Veolia. Annaïg Pesret-Bougaran explains that the installation part of incinerators has evolved the most: “Initially, we had a reactor and lime milk injection with electrostatic precipitators that captured treatment residues and combustion dust. However, in 2001, the regulations changed, and the list of pollutants to be treated increased. In 2007, we carried out major renovations on our site in order to treat the exhaust gasses and monitor emissions.” In addition, air quality measurements are conducted in the region of the plant twice a year in collaboration with the Regional Directorate for the Environment, Planning and Housing (DREAL). Today, Veolia ensures compliance with these requirements in forty-five incineration units, representing 40 percent of the operational incineration plants in France.

Waste Incineration Plant, 2015.
© Christophe Finot

Furthermore, all these forty-five plants are equipped to recover energy from waste. They are often even connected to district heating networks. Waste is no longer simply treated or stored, but has become a source of value. This paradigm shift is summarized by Didier Courboillet: “In the twentieth century, we wanted to quickly get rid of waste without doing anything with it. Today, the amount of waste is still significant, but we work to extract value from it, which was already there from the start. We advocated for the creation of the law on extended producer responsibility (REP) in 1992, which gave rise to eco-organizations. Before that, when we collected waste, we filled the truck to its maximum capacity and mixed everything together. We realized that it was more productive to deconcentrate the waste flows compared to simply landfilling them and to seek value in waste.” This is a first step toward recycling, the cornerstone of the circular economy, without which the ecological issue of waste cannot be solved.

Brazil: Pollution Becomes the Solution in Landfill Sites

Not all waste is currently recyclable, and not all of it is sorted. As a result, stocks have accumulated in landfills over the decades. Among them, organic matter emits methane, a greenhouse gas that contributes to climate change when released into the atmosphere. However, if captured and transformed into biogas, this pollution can become a solution by serving as a renewable energy source of organic origin, as an alternative to fossil fuels. This change in perspective is gradually taking place in Brazil, as in many other countries.

With its 214 million inhabitants, the eighth largest economy in the world produces eighty million tons of waste each year. Half of this waste ends up in one of the three thousand illegal and uncontrolled landfills located across this largest country in the Southern Hemisphere.
To address these diffuse sources of pollution, new scenarios can now be written.

In 2021, Veolia teams inaugurated three new power plants directly installed on landfills in São Paulo, Iperó, and Biguaçu. Through professional exploitation and a focus on the circular economy, “these units will produce 12,400 kilowatts of renewable electricity from biogas derived from organic waste,” emphasizes Gustavo Migues, Director of the Latin America zone at Veolia. Importantly, the biogas supplied by these plants helps avoid the emission of forty-five thousand tons of methane into the atmosphere. These solutions can play a significant role in the evolution of Brazil's energy mix, combining with other waste-to-energy methods. Further south, Veolia has partnered with the agri-food company Camil Alimentos to manage, operate, and maintain a cogeneration plant, where ninety-five thousand tons of rice husks—the outer layer of rice discarded during the bleaching process—generate the electricity and steam needed by the facilities each year. With further research and development efforts, sugarcane bagasse could also be included in this circular economy framework.

In Turkey, an Exemplary European Installation for Converting Waste into Energy

Waste management in Turkey is a significant problem. With one of the lowest recycling rates among OECD members, barely reaching 12 percent in 2018, and an insufficient capacity to handle its estimated five million metric tons of waste per year, the country faces a major environmental challenge.
In this context, Veolia was entrusted in 2023 with the operation of Istanbul's waste-to-energy plant, in compliance with European Union environmental standards. Its mission is to bring this installation, the largest in Europe, to full capacity.

With a processing capacity of approximately 1.1 million tons of non-recyclable household waste per year, the plant will save nearly 1.5 million tons of carbon emissions annually, thanks in part to the production of 560,000 megawatt-hours of electricity, equivalent to the consumption of 1.4 million metropolitan residents. This is the first installation of its kind in Turkey, aiming to decarbonize the waste sector through the widespread adoption of energy recovery and recycling, in order to avoid carbon-intensive landfilling. This project directly contributes to the country's carbon neutrality goal by 2053, marking a new milestone in the journey towards decarbonization.

  1. [The Glorious Thirty or Happiness through Consumption],” Revue Projet, 2018 ↩︎

STORY #7

Le 21 sept. 2023

Inventing Waste: From a Waste-free Society to Disposable Everything

The rise of private waste collection and disposal sectors marks a major anthropological shift in all industrialized countries from the late nineteenth century onwards. Previously, human products were constantly reused, but during the 1800s they began to be discarded in massive quantities, becoming what we now know as waste—in vast quantities that needed to be collected and removed from sight of those who produced them. The idyllic vision of a pre-waste world must be nuanced with the older term of “ordure,” which signifies the combination of bodily fluids and excrement that contaminate but also constitute the essence of territorial ownership, according to philosopher Michel Serres. Waste emerged when refuse was no longer seen as a resource integrated into the grand cycle of the urban metabolism—albeit something that collected in European streets in a manner that would be intolerable today. In eighteenth-century Rouen, for instance, the auction system allowed for the collection of barely three hundred grams of waste per day per inhabitant, while Paris, Europe's second-largest city in 1780, was inundated by a black, nauseating sludge that stained clothes. This sludge was a mixture of construction site residue, incineration byproducts from chimneys, and leaks from cesspools. Collected at the foot of the Île de la Cité and Notre Dame, it was dumped into muddy streets integrated into the urban fabric, alongside Les Invalides and the École Militaire, contributing to the city's pestilence. This was accompanied by the smoke from cooking tripe, the stench of suet melters, the putridity of stagnant water used by laundresses, and the miasma from tanneries and slaughterhouses.

Grégory Quenet

Were waste and garbage invented? This is the thesis brilliantly defended by urban planning researcher and teacher Sabine Barles in her book, The Invention of Urban Waste: France, 1790–1970.1 The author refers to “urban” waste, and the adjective is crucial. The meaning of “waste” depends on how it is understood, as definitions of this term, as well as other words used throughout history to describe the byproducts of human activity (such as sludge, refuse, filth, residues, and sewage) have reflected different visions, eras, and ways of life. According to Christian Duquennoi, an engineer at the École des Ponts and researcher at Irstea (National Research Institute of Science and Technology for the Environment and Agriculture), the concept of waste refers to “matter that no longer has utility or function, but it does not exist in absolute terms.”

In his book, Waste: From the Big Bang to the Present Day,2 he traces the origin of this concept back hundreds of millions of years after the Big Bang and the creation of the universe when planetary systems formed and expelled “waste,” which consisted of matter and energy that were not useful for the functioning of these stars. Within Earth's ecosystems, the undesirable products expelled by living organisms are not lost to everyone. The waste from some organisms becomes food for others, as exemplified by the carbon dioxide we exhale, which promotes plant growth through photosynthesis.

“This is the beginning of the circular economy!” notes Christian Duquennoi mischievously. In a more prosaic sense, the French word “déchet” comes from “déchoir,” which describes what falls to the ground during human activity: wood chips produced from tree trimming, pieces of fabric that fall after use, excrement returning to the earth, etc. Waste serves as the raw material for archaeologists, who work with what was considered useless by preliterate societies. However, for most of human history, most byproducts were reused. It was only in the twentieth century that Antoine Compagnon, a member of the Académie française and author of The Ragpickers of Paris, identified this period as a “parenthesis” in history—a time of disposability and widespread waste. It was during this period that solutions had to be found to transport and manage the countless amounts of waste now being produced.

The Nineteenth Century: The Valorization of Waste as a Necessity

A ragpicker (engraving)

During the Middle Ages and the Ancien Régime, historians and archaeologists have relatively well-documented waste management practices. From the moment of sedentarization, agriculture, and animal husbandry, it can be observed that waste began to be expelled from homes—as Yuval Noah Harari teaches us in Sapiens, dogs, “man's best friend,” were originally wolves that came to the outskirts of villages to feed on garbage before being domesticated by humans. However, as Marc Conesa and Nicolas Poirier, teachers and researchers in the humanities, note, these waste materials “pursued another career.”3

During this era, almost nothing was lost; everything was transformed. Animal excrement provided fertilizer for market gardeners, all meat was consumed, skin was used to make leather, fat was reused for soap and lighting, and crushed bones were reused as glue in proto-industrial applications. According to Marc Conesa, waste management and its associated nuisances were concerns for certain communities, but population growth and the need for fertilizer found an outlet in the fields, to the extent that “waste management shaped agrarian structures and territories.” The nineteenth century merely gave quasi-industrial dimensions to ancient waste recovery activities due to increased demand and technological advancements. Modern societies discovered virtues in waste while simultaneously finding it repugnant for hygienic reasons. According to Sabine Barles, who employs the concept of “urban metabolism” in her book, the city, industry, and agriculture smoothed out the exchange of materials in the nineteenth century in order to valorize them. In summary, “the circulation of materials from homes to streets, from cesspits to factories or fields contributed to the initial rise of urban consumption. Scientists, industrialists, and farmers viewed the city as a mine of raw materials and, alongside municipal administrations, technical services, and ragpickers, worked toward an urban project aimed at leaving nothing to waste.”

The symbolic embodiment of this vision is the ragpicker—including the female ragpicker, who, to do her justice, represented a third of the Parisian ragpicking workforce.4 As a well-known figure of the nineteenth century, they were depicted in engravings by Daumier, Gavarni, and Traviès and in an allegory of the poet for Baudelaire. The ragpicker was also described by Frédéric Le Play in a detailed chapter of his sociological study on workers,5 where he outlined the budget of an exemplary ragpicker. Antoine Compagnon reminds us that “they called themselves ‘small industrialists.’ They were independent workers, like today's self-employed entrepreneurs. They said they didn't want bosses, but this independence was often linked to alcoholism, which prevented them from having regular employment. However, there are cases of ragpickers who became paper manufacturers and made a fortune.”

If ragpickers were able to make a living from their work, it is because the demand for rags had exploded across Europe to the extent that their exportation was prohibited in France from 1771 onwards. Rags were used to make paper, which saw increasing use throughout the eighteenth century. The rise of the press, the printing boom, and the democratization of education led to a significant increase in paper production, from 18,000 tons in 1812 to 350,000 tons in 1900. It required 1.5 kilograms of rags to produce 1 kilogram of paper, making up half of the manufacturing cost. There was even a rag market with prices varying depending on quality, often unrelated to the original material's price, whether it be cotton, hemp, or linen. (Wool rags were not used for paper production but rather for making new clothing.) Ragpickers sorted everything they collected, including bones (they were called “rag and bone men” in England), which would be turned into buttons or phosphorus for matches. They would then sell their cargo to wholesalers, known as “master ragpickers,” most of whom were located on the Rue Mouffetard in Paris. These ragpickers served as agents of order, possessing knowledge about the neighborhood through their work and providing information to the police. They had a mysterious presence, wandering the streets at night with hooks and sacks full of rags, sometimes intoxicated and always dirty. Ragpickers were registered at the prefecture of police and awarded “chiffon medals,” although there were many undocumented clandestine ragpickers. Their numbers dramatically increased during the nineteenth century, reaching 200,000 in the Seine department in 1884, according to the Chamber of the Ragpickers' Syndicate!

The vidangeur was the counterpart of the ragpicker, responsible for another significant recovery activity of the time: the collection of vidanges, or excrement dumped into cesspits and later moved to open-air dumps. With a 40 percent population growth throughout the eighteenth century, France became a demographic giant. Agricultural areas expanded, leading to a veritable “hunt for fertilizers,” as noted by Sabine Barles. The demand was so high that farmers and entrepreneurs were willing to pay for the right to transport urban excrement to rural areas. This was exemplified by Bridet, a Norman farmer who, in 1787, purchased the right to exploit the famous Montfaucon dumpsite in Paris6, now the location of Parc des Buttes-Chaumont. He patented a process to transform the fecal matter into dried poudrette, serving as natural fertilizer for farmers. New patents emerged throughout the nineteenth century, resulting in numerous poudrette factories that supplied suburban cities and rural villages until the twentieth century. However, criticism grew regarding the quality of this human-origin fertilizer.

To these sources of fertilizer, one must also add “urban sludge,” which consisted of household waste dumped in the streets mixed with sand, soil, and various other materials (including horse excrement, with Paris having eighty thousand horses in 1900). At one point, urban sludge was directly collected by servants sent by farmers, who provided them with horses, carts, and tools; it then became a competitive market among resellers. For large cities like Paris, the interest in sludge valorization was also driven by hygiene concerns, as those who wanted to sell it had to clean it from the streets.

© Pexels

The End of a Circular World: The Development of Chemistry and Hygiene

This circular process, in which the countryside fed the urban population, which, in turn, produced fertilizers for the fields and raw materials for industry, reached its peak around 1870. Several significant events gradually put an end to it over the next sixty years. “At the end of the nineteenth century,” analyzes Christian Duquennoi, “the cost of primary and secondary materials became so prohibitive that an innovation race was launched to replace them with new raw materials. In a way, the invention of paper pulp, which used wood fibers instead of rags, was the first domino that set off all the others.” (This led Antoine Compagnon to suggest that “the era of the ragpicker coincided with the field of chemistry lagging behind the first industrial revolution.”)7. Petrochemical materials, such as celluloid and plastic, replaced bone and horn in the production of jewelry, boxes, and games. Bakelite, invented in 1909 by Leo Baekeland, was the first plastic resin to substitute for ivory, used to make billiard balls, as well as toys, radios, automobile parts, pens, lamps, ashtrays, and coffee grinders. In 1913, the Haber-Bosch process made it possible to invent chemical fertilizers by fixing atmospheric nitrogen. For economic and hygienic reasons, these chemical fertilizers soon became preferred over sludges and excrements due to their higher quality and lower toxicity. “The guano from Peru, the nitrates from Chile, and even more so, chemical fertilizers worked against the use of human fertilizer,” confirms Alain Corbin in The Foul and the Fragrant.

The development of chemistry accompanied an increasing sensitivity to odors, to which ragpickers initially provided a response. The emergence of the bourgeoisie, which preferred modesty over the exuberance of the aristocracy, advocated for milder scents. The advent of individualism and a strong state contributed to the privatization of waste. All of these phenomena led to a greater emphasis on hygiene, overshadowing utilitarian considerations, despite their significance. “More than ever, ‘disinfecting’—and thus deodorizing—is part of a utopian project: one that aims to seal the testimonies of organic time, to repress all irrefutable markers of duration, these prophecies of death that are excrement, menstrual products, carrion decay, and the stench of the corpse. Olfactory silence not only disarms the miasma, but it denies the flow of life and the succession of beings; it helps bear the anxiety of death.”8

Later on, hygiene often served as a pretext or justification for the development, made possible by industry, of disposable products, as philosopher Jeanne Guien eloquently recounts in her book Consumerism Through Its Objects: Display Cases, Disposable Cups, Deodorants, Smartphones...9 The author cites the prohibition of tin cups, available at public fountains in the early twentieth century in the United States. Out of concern for germs, public policy-makers launched prevention campaigns and replaced the tin cups with single-use cups made from paper coated with paraffin, which were replaced with single-use cups made of paper lined with paraffin, then cardboard and plastic, which saw the global success that we know today. Another famous example is the creation of disposable tissues, the famous Kleenex©, by the company Kimberly-Clark in 1924. Initially, they were invented to dispose of surplus cellulose fibers used for bandages during World War I and were initially intended for removing excess makeup cream before gradually transforming into tissues. While doctors had already recommended the use of disposable fabrics for hygiene reasons in the nineteenth century, it was only afterwards that the company used this argument to sell its product. With the massive democratization of consumption, “waste began to be equated with abandonment,” as explained by sociologist Baptiste Monsaingeon in an interview for the podcast Metabolism of Cities.

© Markus Spiske

To accompany this evolution, public hygiene policies were also implemented, with the most notable symbol being the generalization of the trash can, made mandatory in Paris through a decree on November 24, 1883. Symbolically, it is important to note that Prefect Eugène Poubelle had initially hoped for sorting by residents, encouraging them to throw sharp waste (glass, oyster shells) into one box and household waste into another. These garbage boxes were calibrated and designed to be easily emptied into collection carts at regular intervals, while caretakers had the heavy responsibility of taking them out and keeping them clean.


One might imagine that the population at the time, tired of living surrounded by garbage, would be relieved or even unanimously support this reform. However, the opposite was true. The decision was met with fierce criticism from opponents and constant mockery in the satirical press. In an engaging article titled “Eugène Poubelle put into a box!” historian and curator Agnès Sandras reveals the surprising content of these controversies. Firstly, Poubelle, the Prefect of the Seine, was accused of negotiating with garbage bin manufacturers behind the scenes, thus appropriating citizens' waste without compensation. Another criticism, which may seem surprising, was the measure's egalitarian nature: due to the trash cans, both wealthy bourgeoisie and domestic workers would find their food scraps in the building's courtyard!

Eugène Poubelle, The Prefect10 Who Aimed to Clean Up Paris

As the inventor of the trash can and a pioneer of selective sorting, Eugène Poubelle, prefect of Seine, revolutionized hygiene in Paris and in France. But how did the surname “Poubelle” become the accepted French word for a garbage bin?

Eugène Poubelle was born in Caen, 1831, into a bourgeois family. After studying law and obtaining a doctorate, Poubelle began his career as an academic. It wasn't until the age of forty that this distinguished professor took on administrative duties when Adolphe Thiers, the president of the Third Republic, appointed him as prefect of Charente in 1871. From 1871 to 1883, Eugène Poubelle served in various prefectures in France, including Isère, Corsica, and even Bouches-du-Rhône.

In 1883, Eugène Poubelle settled in Paris and became the prefect of Seine, a position that was more or less equivalent to that of the mayor of the capital—a role previously occupied by Baron Haussmann about thirty years earlier.

Convinced by hygienist ideas, Poubelle, who took office in October, issued an order in November (the 24th, to be precise) that organized waste collection in Paris. This measure revolutionized the daily lives of Parisians.

The order required property owners to provide their tenants with “wooden containers lined with tin” and equipped with a lid, for collecting waste. These containers were then placed in the street by each building’s concierge, for collection. But that's not all—Prefect Poubelle also envisioned the beginnings of selective sorting: an additional box was provided for papers and rags, while a third box was designated for broken crockery, glass, and oyster shells.

Both Parisians and the media reacted strongly against these changes. The Petit Parisien newspaper's headline on January 10, 1884, read, “You'll see that one of these days, the prefect of Seine will force us to bring our garbage to his office.”

On January 15, 1884, the measure was implemented, and Prefect Poubelle was accused of trying to eliminate ragpickers, who would see a decline in their activities. On January 16, an article in Le Figaro mentioned for the first time the “Poubelle boxes,” which would later become commonly known as poubelles (trash cans) in everyday language. In fact, the word “poubelle” appeared in the Grand Dictionnaire universel du XIXe siècle (The Great Universal Dictionary of the 19th Century) as early as 1890. It was listed a few pages after the term Haussmannien (referring to Baron Haussmann's urban renovation), and unfortunately, it acquired a less praiseworthy connotation.
In his hygienist efforts, Eugène Poubelle went beyond waste collection—he was also responsible for the first ordinances imposing sewer systems.

The prefect eventually left Paris in 1896 to work at the Vatican, where he was appointed as the ambassador of France. However, he ended his career in the Aude department, serving as a county councilor until 1904. Eugène Poubelle died on July 15, 1907, at his Paris residence. Today, there is a street named after him in the 16th arrondissement of Paris. It is the smallest street in the capital, having only one address. Convenient for collecting trash!

In the Journal amusant, a short story portrays a bourgeois couple and their maid sorting through waste:

“The Maid: Should the bone from the leg of lamb go with the oyster shells?

Mr. Bellavoine: Obviously, it is unsuitable for agriculture.

Mrs. Bellavoine: Personally, I would put it with the household waste; it can be used for animal charcoal.

Mr. Bellavoine: To refine sugar. It doesn't promote growth in the fields.

The Maid: Drat! I'll just stick it in the middle... and what about Madame's old pouf?

Mrs. Bellavoine: On the rags... They are foolish with their waste classification: there should be as many containers as there are categories of objects.”

Furthermore, the press was concerned about the fate of the ragpickers: what would become of them now that they could no longer rummage through the garbage, all piled up and locked in a box? In the trash can, all the waste got mixed up, and its quality deteriorated. Faced with the protests of the ragpickers and their allies, Eugène Poubelle relaxed the regulations and allowed them to sort the waste on a white sheet before the cart passed by. Nevertheless, the birth of the trash can marks the end of the ragpickers' reign: “They were gradually driven out of the fortifications of Paris, toward the outskirts,” recounts academician Antoine Compagnon, “because they were less needed. They then began using not a basket but a cart and collected almost anything. Scrap metal dealers took over, as scrap metal is still profitable for recycling today.” According to Sabine Barles, it is in the 1930s that society definitively abandoned this waste valorization: incineration was too costly, spreading fields required too much space and water, and ragpicking raised too many hygiene concerns. The development of small collection enterprises and the transition to automobiles and compacting bins that compressed waste eventually made any ragpicking activity virtually impossible, making way for increasingly professionalized waste collection, albeit still a profession that was socially stigmatized.

The first collection and cleaning companies: Transportation in the service of cleanliness

Initially, street cleaning and sludge removal were entrusted to multiple small family-owned companies. Unlike water services, waste management did not initially require significant capital or technical, commercial, or contractual expertise of the sort which led to the emergence of a Compagnie générale des eaux (CGE). These companies partially earned their income by selling valuable waste. However, as the cost of cleaning increased due to urban growth and the value of sludge and rags decreased, these companies had to regularly renegotiate their contracts with the cities. Some obtained long-lasting concessions, constantly renewed, and grew accordingly, such as the Grandjouan company in Nantes, which cleaned the city's streets and transported waste from 1867 to 1947. Founded by François Grandjouan and his family, the company had fifty carts, eighty horses, sixty drivers, and one hundred sweepers to carry out its tasks.

In Nantes, as well as in Paris and Lyon, the authorities wanted to encourage residents to participate in keeping the city clean by introducing a “cleaning bucket” designed to collect garbage, which became known as the sarradine, named after Émile Sarradin, a perfumer who proposed the creation of a municipal sweeping tax. This was in 1878, and the Grandjouan company faced an enormous workload: removing mud, garbage, excrement, dust, ashes, broken glass, weeds, tree leaves, and scattered stones from the streets, as well as sweeping squares, quays, stairs, promenades, and doing daily cleaning of market halls. They even captured stray dogs. Tombeliers (cart drivers), ragpickers, and sweepers worked in terrible hygiene conditions, using shovels, rakes, and picks to collect and deposit waste into the carts. The buckets had to be carried up on ladders and then emptied, a particularly exhausting task.

The need to improve these conditions led these small, local waste collection and storage businesses to turn to the mechanization of transportation and the improvement of bins and carts. To achieve this, they sometimes joined forces with other companies that ventured into automobile manufacturing. However, the transition from horse-drawn carts to automobiles was very slow. Although the first front-wheel-drive and front-wheel-steering carts were developed by the brilliant inventor Georges Latil as early as 1897, it was not until the 1920s that horses were truly replaced by automobiles, especially for hygiene reasons, as animal excrement was now considered a nuisance. Georges Latil eventually found an inspired buyer for his innovative front-wheel drive in a young graduate of the École Polytechnique, Charles Blum. Blum saw the automobile as the industry of the future and invested the significant sum of 1,200,000 francs in the company.

October 1961, garbage collection in Maribor - © Dragiša Modrinjak

In 1912, the two men founded the General Automobile Enterprise Company (CGEA). The First World War quickly confirmed the performance of Latil tractors, which contributed to the national mobilization, functioning on rough terrain with four-wheel steering and drive. After the war, CGEA provided traction vehicles to many municipalities that wanted to use them for street cleaning, particularly in certain neighborhoods of Paris. To expand the company, Charles Blum chose to acquire small transport companies in provincial areas, such as Maison Robert Vallée in Caen and Maison Jean et Beuchère in Rennes, which enabled CGEA to obtain contracts for household waste collection in these cities in 1930 and 1934. Although the Grandjouan family in Nantes resisted abandoning their horses for a long time, they eventually succumbed to the gradual relocation of landfills and fertilizer delivery points, since horse-drawn carts could not travel more than eight kilometers. In contrast, tractors could venture up to twenty-five kilometers. Convinced, the Grandjouans added a transportation service to their street-cleaning business. 

The figure of the ragpicker, often a local presence, gradually gave way to that of the road worker or garbage collector, clinging to the back of their garbage truck. They began working very early in the morning and carrying the waste farther away, as people no longer wanted to live near garbage dumps. The issue with waste was no longer finding a new use for it, but burying or disposing of it in rivers via sewage systems. Those who managed the waste worked difficult jobs that were often the objects of disdain, but they allowed city dwellers to live in clean cities. Today, both companies, Grandjouan and CGEA, are part of Veolia's history. “For decades, local authorities ‘made do’ with solutions for waste collection and disposal,” explains Franck Pilard, Veolia's Commercial Director for Local Authorities in Waste Recycling and Valorization. “Some municipalities had waste evacuated by a small local actor—the mayor's brother or a family farmer—sometimes until the 1960s. They were family businesses with a long history that were acquired by CGEA when they needed to scale up due to demographic, urbanization, and household consumption pressures.”

Thus, Veolia's waste collection and valorization activity has two origins. One is through organic, biological development, “which grows gradually,” to use the words of Paul-Louis Girardot, former CEO and administrator of the group. As early as the 1960s, CGE developed waste collection activities, such as in Saint-Omer, where the municipality realized that “it was not working well” and that those responsible for waste collection were “not very reliable” and needed help. The other origin is through acquisitions. In 1980, CGEA was fully integrated into the Compagnie Générale des Eaux, which was already a shareholder of the company, to consolidate a coherent range of service offerings: water, sanitation, waste, and Cleanliness. In addressing both municipalities and industrial clients, Veolia acquired companies such as Ipodec, “whose original name, ‘Ordures usines’ or ‘Factory Refuse,’ left no doubt about its core business!” recalls Didier Courboillet, Deputy CEO of Veolia's Waste Recycling and Valorization activity. This activity was briefly known as Onyx until the creation of the Veolia brand.

FROM RAGPICKER TO SOCIAL OBSERVER: THE FIGURE OF THE GARBAGE COLLECTOR IN HISTORY

“‘Garbage collector,’ that's the 1970s, it's over. Now, in 2021, it's a ‘refuse collector,’ you know!” In the words of Jimmy, a young TikToker who works as a cleaner in his city and built a reputation on social media during the Covid pandemic, the semantic shift reflects the need for recognition in a profession that has not changed much in seventy years. Certainly, the days when road workers, ragpickers, and carters worked in appalling conditions between the late nineteenth century and the 1930s are long gone. From morning till night, they toiled with great difficulty to clean impassable and hard-to-reach streets, to carry heavy metal bins up makeshift ladders and dump them into the truck, and sometimes to sift through them for initial sorting. However, the hardship of the work remains a historical constant for a profession confronted with the risks associated with proximity to waste and road traffic. The French word for “garbage collector,” éboueur, comes from the word boues, which, as early as the Middle Ages, referred to the mixture of household waste, soil, sand, animal excrement, and other residues that accumulated on the streets of large cities, particularly in the central gutter designed to remove them with the rain.

At that time, the boueux or boueurs—of which éboueur is a euphemism—or the gadouilleurs represented the last link in the garbage recovery chain. Although the transformation of this mud into manure gave it increasing value, this work was an object of disdain throughout the nineteenth century, and it was the least fortunate ragpickers or farm servants who took care of it. With the invention of the garbage can and the proliferation of waste in the twentieth century, the profession evolved: in large cities, private companies, such as CGEA and SITA in Paris or Grandjouan in Nantes, sometimes joined municipal authorities to systematically collect garbage. The figures of the sanitation workers began to resemble what we know today: a truck driver, two loaders at the back, called “garbage collectors” or “refuse collectors,” and one or two street sweepers, often women at that time. In the 1920s–1930s, the ragpicker on the cart, who participated in the rounds for the purpose of sorting, was replaced by a municipal road worker. In 1936, during the Popular Front, garbage collectors went on strike en masse and obtained their first social benefits. Employees working for private companies eventually, after a long struggle, obtained the same rights as municipal employees.

Mechanization also improved their working conditions, and compacting bins saved them time, but the profession in cities would not change much for decades. In rural areas, collection was more artisanal and rustic, both in terms of equipment and organization. Garbage was collected by ragpickers, scrap dealers, all kinds of recyclers, and local farmers using a cart and horses, or occasionally a tractor. It would take until at least the 1970s to see the modern system being implemented everywhere, following the model of major cities like Paris, Lyon, or Nantes.

During the “Trente Glorieuses” (the thirty years of economic prosperity following World War II), the profession began to gain better recognition, although this recognition remained very ambivalent. On the one hand, garbage collectors were appreciated for cleaning cities where waste proliferated, but on the other hand, few wanted to see their children pursue this career. “If you don't work hard at school, you'll end up at Grandjouan!” was the threat in Nantes and its region, recalls Franck Pilard, RVD Sales Director at Veolia. Nevertheless, the garbage collector was part of the life of a neighborhood or village and even evoked nostalgic childhood memories for some. In 1969, the famous cartoonist Marcel Gotlib portrayed “the garbage collector of [his] childhood” in a comic strip from the Rubrique-à-brac series, using laudatory terms without a hint of derision: “Yes, it was him, clinging to the side of his machine, like Apollo on his chariot, radiating in the rising sun.” Young Gotlib watched the garbage collector go about his rounds and leave, “taking with him a scent of mystery and adventure,” until one day he succeeded in meeting him and being initiated into the joys of garbage collection. Antoine Compagnon, author of the book Les chiffonniers de Paris, regrets that they are seen less often:

“When I was a child in Paris, we saw them during the day; they collected garbage between 7 a.m. and 8 a.m. Their current discretion is also linked to the transformation of large cities, because neighborhoods at the time had retained a sense of community that has now been lost, along with small businesses.” In rural areas and small towns, this proximity has not been lost. Researcher and teacher Marc Conesa lives in a village in the Pyrénées-Orientales where garbage collectors still play the role of social observers: “They create a presence at specific times. In the morning, we see them at the bakery before or after the collection, checking that everything is fine, that the grandmother has taken out her trash, that the dog is not on the road, etc. They are actors who have a good knowledge of the area; they know the schedules of residents and shopkeepers, and they are the ones who find lost, sick, or intoxicated people in the street.” Our new relationship with waste, partly through sorting, recycling, and valorization, but also growing out of times of crisis, reveals their importance in the eyes of the population. During the Covid pandemic, for example, garbage collectors were applauded and received letters of congratulations, but the strikes in 2023 were supported to varying degrees by the French, with 57 percent of them wishing for the requisitioning of employees.

Today, the garbage or refuse collector is essential for maintaining clean cities. If society wants to meet the challenge of waste reduction, this profession will need to evolve in the future. According to Franck Pilard from Veolia, “we need to reduce the frequency of household waste collection and decrease the size of bins to encourage citizens toward more responsible consumption. This implies involving more people in the subject of reuse, repair, and supporting our employees even more to become ambassadors of recycling.”

“We are the originators of collectors, from ironmongers to cardboard collectors,” confirms Martial Gabillard, Director of Flow Valorization at Veolia, proud of this legacy and the concrete and meticulous mindset that has endured over time. Today, echoing the ragpickers of the past, this former regional director in Rennes mentions papermakers: “We do everything for them: we manage their sludge and bring them paper for recycling. We take care of their supplies, energy provision through sludge, and water treatment. In short, we support them in the major challenges of their profession.” Between the past and the present, the sanitation industry now finds in waste the notions of flow, value, and circularity, albeit while managing unprecedented quantities and types of waste.

“Collection wasn't so complicated,” says Franck Pilard. “It was mainly about evacuation for hygienic purposes, so municipalities could handle it. However, waste treatment always required more in-depth skills and investment, which is why municipalities now delegate more to private companies. Our strength lies in the public service delegation model, which allows Veolia to leave a mark through this approach that has spread worldwide.” In the twentieth century, the age of recovery gradually gave way to the era of waste treatment. At that time, the focus came to be on transporting waste far away for incineration or landfill, but carried out industrially. “‘Cover this waste that I cannot see’ could be the motto of the time. The cities' hygienic concerns prevailed above all else, long before ecological considerations questioned this model.”

In London, cleanliness is a top priority for the iconic Westminster district

Big Ben, the Palace of Westminster (seat of the British government), Buckingham Palace (seat of the British monarchy), Tate Britain, St. James's Park, Victoria Station...all these iconic places are located in one prestigious district in the heart of London: Westminster. And this political and tourist center of the United Kingdom is given special attention.

To meet the expectations of the millions of people who pass through this iconic district every day, Veolia has been ensuring its cleanliness twenty-four hours a day, seven days a week since 1995. Every week, 200,000 tons of waste are processed and 8,400 kilometers of streets are swept. Busy arteries, such as Oxford Street and the surroundings of Piccadilly Circus, are swept two or three times a day and at night to ensure compliance with the strictest cleanliness standards.

This London district is the venue for numerous annual events such as the London Marathon, the Notting Hill Carnival, the annual Pride march, and of course, major royal events such as jubilee celebrations, weddings, coronations, and funerals. Therefore, in addition to the daily maintenance required in Westminster, Veolia's teams are on hand to provide top-quality cleaning services during these large gatherings. One can see electric waste collection vehicles busy about the streets of Westminster, which are recharged with green electricity produced in the waste treatment plant serving the district's residents: a closed loop! To further enhance the cleaning service, Veolia is partnering with Westminster to make it a “zero-emission” local authority by 2030, through an electrified fleet and innovative collection methods.

These services are always encouraged to improve, with a performance-based market that remunerates the operator based on the achievement of goals set in the contract. This serves as a driving force to ensure a level of cleanliness in the city that is...well, fit for a king, to such a degree that the streets used for the coronation of Charles III were returned to the public on Sunday evening that same weekend.

  1. BARLES, Sabine. L’invention des déchets urbains : France, 1790–1970 [The Invention of Urban Waste: France, 1790-1970]. Seyssel: Éditions Champ Vallon, 2005. ↩︎
  2. DUEQUENNOI, Christian. Les déchets, du Big Bang à nos jours [Waste: From the Big Bang to the Present Day]. Paris: Éditions Quae, 2015. ↩︎
  3. CONESA, Marc, POIRIER Nicolas. “Fumiers ! Ordures ! Gestion et usage des déchets dans les campagnes de l’Occident médiéval et moderne”. Revue belge de philosophie et d’histoire, no. 98, 2020. ↩︎
  4. COMPAGNON, Antoine. Les Chiffonniers de Paris [The Ragpickers of Paris], Paris: Gallimard, 2017. ↩︎
  5. LE PLAY, Frédéric. Les Ouvriers européens [The European Workers], Paris : Hachette Bnf (2016) (Imprimerie impériale, 1855). ↩︎
  6. A large field used as an open-air landfill, where different types of waste dried on the ground to produce fertilizer. ↩︎
  7. COMPAGNON, Antoine. Les Chiffonniers de Paris [The Ragpickers of Paris], Paris: Gallimard, 2017. ↩︎
  8. CORBIN, Alain, The Foul and the Fragrant: Odor and the French Social Imagination, Cambridge: Harvard University Press, 1986. ↩︎
  9. GUIEN, Jeanne. Le Consumérisme à travers ses objets : Vitrines, gobelets, déodorants, smartphones… [Consumerism Through Its Objects: Display Cases, Disposable Cups, Deodorants, Smartphones…], Paris: Divergences, 2021. ↩︎
  10. In the context of France, a prefect is a high-ranking government official who represents the central government at the departmental level ↩︎

STORY #6

Le 21 sept. 2023

Recycling Wastewater: Closing the Loop

The concept of the sanitary city emerged in the mid-nineteenth century by disrupting the metabolic processes of organic societies, which relied on the spreading of human and animal waste to enrich the soil. This transformation took decades, since the material circulation was seen as positive as long as it transmitted the new pollution of the industrial and urban world to the earth. Before being technical and regulatory, the challenge of water reuse is therefore anthropological and cultural, as it involves redefining the distinction between the pure and the impure that has been established for over a century. While Victor Hugo depicted the sewers as the gold of Paris in Les Misérables, reused water is still waiting for its poets and philosophers. The new metabolism of water-scarce societies, which now affects countries that once seemed immune, needs to be invented by combining emotions, law, governance, and economic models.

Grégory Quenet

Since John Snow's studies in London in 1854, which revealed that cholera could be transmitted through water from a contaminated fountain, and the subsequent development of water and sanitation infrastructure, people have had a symbolically linear relationship with water: on one side, we obtain clean water, and on the other side, we dispose of our impure waste.

After centuries of separating these flows, the recycling of wastewater touches upon a strong cultural issue: it aims to bring them back together in a closed loop. It invites us to abandon the fiction that dirty water simply disappears, which was possible until now because we regarded the natural environment where it was discharged as indifferent and external to ourselves as humans. Instead, wastewater recycling fully embraces the water cycle, going beyond the initial wastewater treatment processes that aim to preserve bodies of water, at a time when we are becoming aware that humans are interconnected with nature. The recycling of water reflects the cultural changes that the era of ecology invites us all to embrace.

To respond to this new cultural moment, the necessary technology is available. These innovations, known as treated wastewater reuse (TWR), have been proven effective for over forty years in countries where water scarcity is most severe. Now, as freshwater resources become increasingly scarce, their usefulness is becoming more evident. The challenge lies in their widespread deployment to meet the water needs of both humans and nature.

From Namibia to the rest of the world

The use of wastewater is not a new concept. In France, starting as early as the mid-nineteenth century, wastewater has been used for irrigation and fertilization of crops. However, it was only in the late twentieth century that the modern version of water recycling emerged in countries facing intense droughts: wastewater is still reused, but first it is treated to remove impurities. Namibia has become an emblematic country for treated wastewater reuse worldwide. The capital city, Windhoek, embarked on wastewater recycling in the 1970s to address severe water stress. Veolia even transforms wastewater into potable water there to ensure not a single drop of accessible water is wasted.

According to Yvan Poussade, an expert in TWR at Veolia, Namibia is “a unique reference worldwide that has inspired, and continues to inspire, many countries by influencing a number of regulations.” Beyond the most obvious uses, such as urban cleaning or the provision of organic fertilizers for green spaces and agriculture, these installations have proven to health authorities their technical capacity to purify wastewater to the point of making it potable again. Laurent Obadia, Deputy CEO of communication, stakeholders, and the Africa-Middle East region, says, “Namibia was at the forefront of exploring the most advanced uses from the beginning because resource tensions were most pronounced there. The fact that these uses are now being deployed elsewhere in the world is a symbol of the ability of all African countries to inspire the world.”

Wastewater treatment plant in Windhoek, Namibia.
© Stefan Oosthuisen/ Snowball

With this expertise, Veolia has responded to emerging needs since the 1980s, contributing to making some regions of the world highly efficient in wastewater recycling.

In Israel, almost 90 percent of wastewater is recycled for agricultural purposes. This is a necessity in a semi-arid country that faces chronic water scarcity. Jordan has also embraced wastewater recycling, with Veolia providing 25 percent of the country's agricultural water needs through the recycling of wastewater from the capital and surrounding areas at the Al-Samra wastewater treatment plant. This has allowed Jordan, despite its limited water resources, to develop its agricultural activity and feed its population. In South Africa, Veolia inaugurated a water recycling plant in Durban in 2001 to supply the industrial sector. Since then, similar projects have emerged worldwide, from Singapore to Hawaii and Australia.

In Europe, Italy developed the Nosedo plant in Milan in the 2000s, operated by Veolia, which is the largest wastewater reuse facility in Europe, irrigating over twenty-two thousand hectares of land. However, it is Spain that has been most proactive in wastewater recycling, with 15 percent of wastewater being recycled compared to 8 percent in Italy. In 2000, the Agua Plan was adopted to irrigate three hundred golf courses using recycled water. Spain requires a permit to irrigate a golf course with potable water—the opposite of France, which requires a permit to use recycled water. The Barcelona metropolitan area has been particularly active since the drought experienced in the early 2000s. In 2006, Veolia equipped one of the largest municipal wastewater recycling plants in Europe with its technology.

Today, the water supplied to taps by Aigües de Barcelona combines water directly from the mountains with recycled water from wastewater treatment plants. Manuel Cermeron, General Director of Veolia Spain and General Director of Agbar, explains: “With a production capacity of over 300,000 cubic meters per day of recycled water, the Baix Llobregat plant also supplies water to farmers, various urban services such as park and garden irrigation or road cleaning, and can even supply cooling systems for certain industries.” He adds, “A part of the volume is also used for environmental benefits, from wetland restoration to maintaining the flow of the Llobregat River, and another part is reinjected into groundwater to limit the intrusion of saline water and ensure the quality and quantity of freshwater resources in the region.” Thus, the recycling and reuse of wastewater contribute to the water security of the metropolis.

© Helio Dilolwa

Mature Technologies and Willing Populations, but Uneven Regulations

The technology for wastewater treatment is mature, and the treatment processes are effective. Once the water is collected at the wastewater treatment plant, it goes through several stages. Firstly, the water undergoes preliminary treatment, which removes solid waste through screening, sedimentation, and rapid filtration. Then, primary treatment is carried out to remove suspended matter through sedimentation and flocculation. The secondary treatment involves biological purification, which eliminates pollutants, biodegradable organic matter, and pathogenic microorganisms. Finally, tertiary treatment is applied to remove undesirable substances, especially for urban use. Various methods are employed, such as membrane or media filtration, chemical treatments (chlorine, bleach), or ultraviolet irradiation. The level of treatment can be adapted to the quality of the incoming water and the specific needs of the customers—depending on whether the recycled water is destined for irrigation, industry, or drinking—to ensure the best sanitary quality at the lowest environmental cost.

Citizens appear ready to accept this new relationship with water. Although it challenges established practices and the age-old distinction between the pure and the impure, it aligns with the new expectations of circularity and waste reduction, especially as the impacts of climate change make it increasingly necessary. Some statistics support this notion: 69 percent of people worldwide are willing to consume food produced with recycled water, and 66 percent are willing to use recycled water for personal hygiene.1

Regulations, however, still hinder the widespread adoption of water reuse, as they have been slow to reflect changing mindsets and adapt to evolving needs. This is particularly evident in agricultural use. In 2020, the European Union published regulations to govern and secure the use of treated wastewater for agricultural irrigation, defining four quality levels. “With level D, it is possible to irrigate short rotation coppices. Level C allows for drip irrigation, but the water cannot come into contact with the product, especially in vineyards. Quality level B permits agricultural and horticultural use if the water does not touch the products, and finally, quality level A allows for water to come into contact with the produce and be consumed raw, such as in salads,” explains Yvan Poussade. With water recycling and advances in health knowledge, the distinction between the pure and the impure becomes increasingly subtle.

Technologically, everything is in place to overcome this new frontier of water treatment in the coming years, particularly in coastal areas where it does not compete with downstream water resource uses. Moreover, it is more energy-efficient when compared to groundwater extraction and raw water treatment. This requires a strategic mixing of uses, considering agricultural, industrial, recreational, and urban safety purposes (including cleanliness, green spaces, or fire protection), as well as drinking water supply and environmental considerations (such as the recharge of groundwater or wetland preservation).

Given that these considerations must be made at the local level, it is essential to ensure that the supply and demand for recycled water are well-matched. On each project, it is necessary to avoid conflicts of use and identify consumers who will benefit from recycled water. This is the challenge that Ecofilae, founded by Nicolas Condom in 2009, partially addresses. As Condom emphasizes, “We need to reach out to users, whether farmers, industrialists, or golf course owners.” It is then necessary to assess their water needs in terms of quantity and quality. The goal is to determine if these needs can align with the capabilities of the treatment plant in order to build a water reuse loop. This correspondence between supply and demand has always been at the heart of Veolia's approach, as it was with the Compagnie Générale des Eaux in the early days.

© Seb

French tardiness

However, France is still falling behind, with less than 1 percent of wastewater being recycled, as Yvan Poussade points out. Yet, as Catherine Boutin, Alain Héduit, and Jean-Michel Helmer highlight in their report on wastewater treatment technologies for reuse, in the 1980s, France was “one of the most dynamic European countries in developing wastewater reuse for agricultural irrigation.”2 With its reputation for innovation and the presence of pioneers such as those from the Compagnie Générale des Eaux, France seemed well-positioned to lead the way in this field. In the nineteenth century, for example, Eugène Belgrand developed an exceptional hydraulic system in Paris, consisting of a dual underground network. This unique system, supplying both potable and non-potable water, allowed buildings to be connected while serving various urban needs.

Subsequently, Veolia has been able to test and develop projects for the reuse of treated wastewater in France. Since 1995, Veolia has managed the sanitation services in Pornic, where 10 percent of the total annual volume of recycled water is used for irrigating the city's golf course. As a result, the city has reduced its reliance on water resources while improving the quality of its bathing water.

Despite these innovative projects and the maturity of technologies and stakeholders, France is currently lagging behind. How can this be explained? According to Pierre Forgereau, Director of the Artois Douaisis Territory at Veolia, the answer is simple: countries like Israel and Spain had to contend with severe water shortages before France did. “The regulations in these countries adapted to the pressure on water resources. Until a country is in dire need of considering the reuse of wastewater, no one takes action.”

After experimenting with numerous innovations that have subsequently benefited the rest of the world, from governance models to water meters, France now finds itself in a position to learn from the world’s accumulated experiences. As Pierre Forgereau (Regional Director in France) predicts, “Given the current situation in France, regulations will have to evolve rapidly.” Thierry Trotouin, Director of Industrial Markets at Veolia, also highlights that “to set an example in the wastewater treatment plants we manage, we use treated wastewater to prepare reagents for sludge treatment. Treated wastewater is also used for equipment cleaning.” Thus, Veolia, along with many municipalities expressing the need, actively advocates for the acceleration of these new approaches in France.

Progress is being made, as Pierre Ribaute, CEO of Veolia Water France, says: “France has entered a new era in its relationship with water, and the recycling of wastewater is just the tip of the iceberg, with a range of solutions now ready to be deployed to manage both the small and large water cycles.”

An Avant-Garde Project, the Jourdain Program

In 2022, a new milestone was reached in France: the authorization in Vendée, a pioneering department in wastewater recycling, for a cutting-edge European experiment in indirect transformation into drinking water. The Jourdain program was named after two references: the Jordan River that flows along the border of Israel, an example to follow in water recycling, and the character of Mr. Jourdain in Molière's play Le Bourgeois Gentilhomme (1670), who speaks in prose without knowing it, just as we unknowingly reuse wastewater when we draw it downstream from the river into which it was discharged.

The project is led by the public water service of Vendée Eau—with the collaboration of Veolia, which designed and operates the refining unit of the program. It is financially supported by the Loire-Bretagne Water Agency, the Pays de la Loire region, the European Regional Development Fund (FEDER), the department, and the FNADT. Vendée Eau also works with a project management assistance team composed of CACG, Merlin Consulting, and Ecofilae. It is a collective territorial project. Instead of being discharged into the ocean, a portion of the water leaving the wastewater treatment plant in Les Sables d'Olonne is recovered and treated again at a refining station. This station treats pharmaceutical residues, micropollutants, and microbiological components such as viruses and bacteria. The resulting water is then transported twenty-seven kilometers to the Jaunay dam, where it will be reinjected into a vegetated area. “A battery of tests will be carried out on living organisms, fish, and shellfish found in the water. To analyze this biotope and measure the quality of the discharge, eight hundred components will be thoroughly examined,” explains Jacky Dallet, president of Vendée Eau and mayor of the municipality of Saint-André-Goule-d'Oie.

In the region of Saint-André-Goule-d'Oie, treated water will be mixed with the river water, which then flows to the drinking water production plant that will produce consumable water for households. The department of Vendée, particularly vulnerable to drought episodes, has the unique trait of drawing 94 percent of its drinking water from surface waters, whereas the national average is 30 percent. “A prospective consumption study for 2030–2035 highlights areas of vulnerability throughout the department and the coastal region. This could represent a deficit of eight million cubic meters of water,” Dallet says. The Jourdain project therefore represents an opportunity to preserve the natural resources and secure the drinking water reserves of the department. The stakes are significant: by 2027, the system could produce two million cubic meters of water annually.

© Kelly M Lacey

Through the Jourdain program, Vendée Eau has a mission: to demonstrate the effects of an indirect reuse system of treated wastewater for drinking water. “The ultimate goal is to contribute to the evolution of regulations, to participate in improving the state of the art of water reuse, and to eventually enable the replication of similar solutions in France and Europe in territories sensitive to water resource pressure,” Dallet says.

This is another way of closing the loop: after France, as part of the first European industrial revolution, developed expertise in water-related professions that could benefit the rest of the world, it has now become a beneficiary of techniques developed elsewhere. It also demonstrates the usefulness of a global group in addressing ecological challenges, capable of capitalizing on expertise developed by those who were the first to be exposed to any particular issue.

From this global vision of water issues emerges a clear hierarchy of actions to be deployed in the coming world. “There is now a range of solutions: first, consume less, then reduce network losses, and finally develop new resources,” says Estelle Brachlianoff, CEO of Veolia. Water conservation, which involves a collective paradigm shift, emerges as the first solution, followed by efficiency and mobilization of best practices in the field, then the development of alternative solutions, from nature-based solutions to desalination and water recycling. This is a range on which the group will continue to innovate to ensure the best adaptation for each region.

Industrial Water Recycling in Tangier

Veolia, through its subsidiary Veim, is assisting the Renault factory in Tangier, Morocco, in reducing its environmental footprint to achieve zero industrial liquid discharge. The Tangier factory, opened in 2012, has reduced its water intake for industrial processes by 70 percent compared to an equivalent factory in terms of production capacity.
These results are achieved through optimizing industrial processes to minimize water requirements and corresponding discharges.

Several treatment steps are employed to transform effluents into purified water. This water, meeting stringent process quality requirements, is then reused in surface treatment and vehicle assembly processes. In total, 437,000 cubic meters of water is preserved annually, equivalent to 175 Olympic-size swimming pools. Water reuse is not the only technology contributing to this achievement, but it plays a central role.

Alicante's Objective: 100 Percent Water Recycling

Located in Spain's Valencia region, Alicante is a prominent destination for tourism and with its citrus fruit contributes to making Spain the “orchard of Europe.” Like many others, the region now faces climate change, rising temperatures, torrential rains, and droughts. In this disrupted context, “the city must become a water supply center,” says Jorge Olcina Cantos, a geographer and climate specialist at the University of Alicante, and even potentially “the food supply center for agricultural areas.”3. This transformation began with wastewater recycling.

In 2015, a floodable urban park, Parc de la Marjal, was created to retain water during heavy rainfall while providing a cool and biodiverse space. It supplies the city's water network, operated by Aguas de Alicante, a joint venture between the city of Alicante and Veolia, and contributes to achieving a water recycling rate of 33 percent by 2023.

Similar to Los Angeles, the territory aims for 100 percent water recycling, with no freshwater being discharged into the sea.

The plan to achieve this goal includes the creation of four additional floodable parks with a capacity of ninety thousand cubic meters by 2027—twice the capacity of Marjal. Additionally, the network of reused wastewater, complementing the existing seventy-kilometer drinking water network, will be expanded.

While agriculture has suffered from reduced precipitation in the past, mandarin producers attest that through the reuse of wastewater, they have been able to reclaim abandoned agricultural land. By pursuing its ambitions, the territory believes it can sustainably protect itself from climate uncertainties.

The Electronics Industry: From Water Recycling to Ultrapure Water

The production of chips and semiconductors requires ultrapure water that meets very strict quality standards. In the microelectronics industry, water is used to clean wafers, which are extremely sensitive to contamination by impurities.
Since March 2001, Veolia has been providing SK Hynix, the South Korean semiconductor leader, with consistently high-quality ultrapure water, an essential element for its high-tech production. The company also ensures the treatment of wastewater to guarantee water supply security.

This is currently Veolia's largest industrial water project, with a capacity for treating nearly one hundred thousand cubic meters of ultrapure water per day, and over three million cubic meters of reused water per year.

Its mission is to treat the water to remove all organic or chemical elements and come as close as possible to a liquid containing nothing but H2O. The water is then continuously supplied at a constant temperature to the electronic hardware production site. Finally, the water is treated again and reinjected into the process.
By regularly auditing and analyzing all wastewater reuse facilities and implementing the most innovative solutions and technologies, Veolia not only secures the supply of ultrapure water but also continuously improves the treatment of SK Hynix's effluents at its three sites (Incheon, Cheongju, and Gumi). As a result, over 40 percent of the wastewater is reused on-site, significantly reducing SK Hynix's operating costs, improving production yields, and surpassing sustainability targets. The treatment and recycling of these effluents to stricter standards than required by South Korean regulations also play a major role in environmental protection.

Luc Zeller, Employed at Veolia since 1983

Luc Zeller, who leads Veolia’s Taiwan business unit, is celebrating his fortieth anniversary with the company. He started his journey in Groupe Montenay, specializing in energy, which was acquired in 1986 by Compagnie Générale des Eaux, now known as Veolia. His career path was shaped by the group's international expansion: after ten years in the Rhône-Alpes region, he spent five years in the Czech Republic and then twenty-five years in Asia, where he now leads the Taiwan Business Unit. Being locally established, he has witnessed the transformation of multiple regions: the opening of Eastern Europe after the fall of the Berlin Wall, the economic explosion of China with growth rates exceeding 10 percent. He has also worked in India and Egypt. “I am fully convinced that if you trust your employees and define the rules of the game clearly, you have tremendous potential,’’ he says. “Success is never individual, but always collective.”

In your forty-year career, how have you seen Veolia evolve, especially in the water sector?

Today, more than ever, we are leveraging our innovative capabilities in ecological transformation. We are responsible and proactive with public authorities and the communities we serve, and this has significantly strengthened after the merger with Suez, particularly in terms of geographical reach.

“We have developed partnerships for effective and responsible water management, as well as advanced technologies to prevent pollution and reuse water resources. Good management also involves our teams' actions to provide responsible chemicals and contribute to the selection of pumps that ensure competitive pricing of the water sold to our customers through reduced electricity consumption and maintenance.”

What is the synergy between the different business areas of the group?

The combination of our three business areas is unique in this market. Today, with the challenges of reducing carbon footprint, it makes perfect sense. In the facilities we operate, we already involve all three business areas. Let's take the example of the semiconductor industry in Taiwan. It faces significant global demand and needs to reduce water consumption without impacting household consumption. Clients in this industry, such as Apple, also encourage them to further decarbonize their production. Therefore, a project for a wastewater recycling plant to produce ultrapure water for semiconductor manufacturing will also integrate the recovery of materials for revalorization and the use of renewable energy.”

How is Veolia's long history an asset?

In China, the notion of history is highly valued. Veolia, with its 170 years, is considered wise, especially when the most prestigious Chinese universities are younger than Veolia: Tsinghua Beijing, equivalent to the Polytechnique, was founded in 1911. Our history opens doors for us; it gives us the trust of being a solid, resilient company built on strong foundations. However, we should not rest on our laurels! We must remain competitive, agile, and innovative. We have the means to achieve our ambitions and a clear objective. I am optimistic!”

  1. Elabe and Veolia (2022). Ecological Transformation Barometer. ↩︎
  2. BOUTIN, Catherine. HÉDUIT, Alain. HELMER, Jean-Michel. « Technologie d’épuration en vue d’une réutilisation des eaux usées traitées (REUT) », 2009. ↩︎
  3. PALIERSE, Christophe. « Stockage, recyclage, dessalement : les villes espagnoles en pleine guerre de l’eau ». Les Échos, July 2, 2023. ↩︎